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#845426 - 23rd Dec 2013 3:54pm SKY 'on demand' wont connect to BT WiFi
pegsgirl Offline
Addict

Registered: 29th Oct 2011
Posts: 235
Loc: wirral
Hi we have just changed broadband package to BT from sky to enable us to get BT Sport, but now our 'ON DEMAND' Box wont connect to the WiFi, i have been in touch with BT who say is SKY's issue and Sky say its BT's, so am at my whits end, Every other component connects to WiFi, some one said its my internet settings but i don't know what to do to change them without messing everything up. Any ides would be so grateful.
Thank you in advance

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#845431 - 23rd Dec 2013 4:10pm Re: SKY 'on demand' wont connect to BT WiFi [Re: pegsgirl]
Salmon Online   content
Forum Addict

Registered: 8th Oct 2011
Posts: 1706
Loc: Wallasey
Just a thought,is your router using WPS which Sky's on demand needs? You can get round the on demand problem, if that is the case by connecting by using your router's pin number.On Sky go to services>0>5 and it is clear from there what to do.

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#845435 - 23rd Dec 2013 4:40pm Re: SKY 'on demand' wont connect to BT WiFi [Re: pegsgirl]
pegsgirl Offline
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Registered: 29th Oct 2011
Posts: 235
Loc: wirral
Not sure how would i know that???

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#845439 - 23rd Dec 2013 5:12pm Re: SKY 'on demand' wont connect to BT WiFi [Re: pegsgirl]
pegsgirl Offline
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Registered: 29th Oct 2011
Posts: 235
Loc: wirral
Hi Salmon,
Right i have checked if my router is on WPS and it is, i have also followed the network settings on my Sky box to connect entered all the details re my security key and it doesn't connect.


Edited by pegsgirl (23rd Dec 2013 5:13pm)

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#845440 - 23rd Dec 2013 5:28pm Re: SKY 'on demand' wont connect to BT WiFi [Re: pegsgirl]
Salmon Online   content
Forum Addict

Registered: 8th Oct 2011
Posts: 1706
Loc: Wallasey
Sorry I can't suggest anything else but I am sure somebody on here will. I had the problem with on demand, if I connected it via wps then my laptop, ipad, mobile phone would not connect as none of them have wps facility.Then I connected on demand using the router's pin instead and hey presto everything works perfectly.So what I was suggesting is you don't use wps but if your BT home hub supports wps(?)then it is not that. Good luck sorting it.

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#845443 - 23rd Dec 2013 5:52pm Re: SKY 'on demand' wont connect to BT WiFi [Re: pegsgirl]
dizdazdoz Offline

Wise One

Registered: 17th Jan 2010
Posts: 870
Loc: Here
Is there a button you can press on your hub? Normally if you press that and the one on the on demand box within 30 seconds they should connect.

Could be a WPS button sure someone with more tech knowledge will know


Edited by dizdazdoz (23rd Dec 2013 5:57pm)

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#845529 - 23rd Dec 2013 11:37pm Re: SKY 'on demand' wont connect to BT WiFi [Re: pegsgirl]
Lando Offline

Wise One

Registered: 10th Jul 2011
Posts: 801
Loc: Wirral
Hold the reset button on the bt router for 30 secs,

And connect it with the password not the WPS button,

Trust me , I work for sky

BT routers are the issue
_________________________
"Take It Easy!"

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#845538 - 24th Dec 2013 7:50am Re: SKY 'on demand' wont connect to BT WiFi [Re: Lando]
pegsgirl Offline
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Registered: 29th Oct 2011
Posts: 235
Loc: wirral
Thanks Lando. I have done that think i have tried everything now.
Just so frustrating. I have rang BT and SKY both blame each other. I should never of changed services.


Edited by pegsgirl (24th Dec 2013 7:50am)

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#845575 - 24th Dec 2013 9:26am Re: SKY 'on demand' wont connect to BT WiFi [Re: pegsgirl]
Salmon Online   content
Forum Addict

Registered: 8th Oct 2011
Posts: 1706
Loc: Wallasey
Have you tried reinstalling on demand from scratch? That's what I did a few times before I succeeded with using the pin number from the router, not WPS.Here are the instructions if you don't have the little box that it came in.

http://help.sky.com/tv/using-on-demand/set-up-on-demand

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#845602 - 24th Dec 2013 10:31am Re: SKY 'on demand' wont connect to BT WiFi [Re: pegsgirl]
pegsgirl Offline
Addict

Registered: 29th Oct 2011
Posts: 235
Loc: wirral
Hi everyone i have tried every suggestion that you have all posted. Think Im going to have to get someone out to look at it. The strongest wifi connection it detects on the TV is not even my router number. So as a last resort Im going to ask my neighbour if its his to 'borrow' his passkey and see if it connects . If this doesn't work Im going to chuck it!!!!! LOL Thank you all

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#845606 - 24th Dec 2013 10:51am Re: SKY 'on demand' wont connect to BT WiFi [Re: pegsgirl]
Salmon Online   content
Forum Addict

Registered: 8th Oct 2011
Posts: 1706
Loc: Wallasey
I know that feeling, I spent so long on the phone to Sky trying to get it sorted and told them I had chucked it, they were unconcerned. A week or so later I tried again and it went ok. They say the router must be clear of any radiators, wiring,general obstructions.To be honest I an not sure on demand is worth having anyway.

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#845614 - 24th Dec 2013 11:02am Re: SKY 'on demand' wont connect to BT WiFi [Re: pegsgirl]
pegsgirl Offline
Addict

Registered: 29th Oct 2011
Posts: 235
Loc: wirral
You won't believe it. I have just borrowed next doors on demand box as he has built in WiFi sky box and it worked 1st time!! So a demented pegsgirl is happy. However still gonna blame sky as need to blame someone. Thank you all and a merry Christmas.

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#845630 - 24th Dec 2013 11:35am Re: SKY 'on demand' wont connect to BT WiFi [Re: pegsgirl]
Salmon Online   content
Forum Addict

Registered: 8th Oct 2011
Posts: 1706
Loc: Wallasey
Great News, enjoy the pleasures of on demand.
Happy Christmas.

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#846325 - 29th Dec 2013 10:46am Re: SKY 'on demand' wont connect to BT WiFi [Re: pegsgirl]
Lando Offline

Wise One

Registered: 10th Jul 2011
Posts: 801
Loc: Wirral
Be nice on the phone, you never know, remember it could of been damaged in the post
_________________________
"Take It Easy!"

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#846326 - 29th Dec 2013 10:47am Re: SKY 'on demand' wont connect to BT WiFi [Re: pegsgirl]
Lando Offline

Wise One

Registered: 10th Jul 2011
Posts: 801
Loc: Wirral
Is his a mini connector or the one with a supplied power lead?
_________________________
"Take It Easy!"

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