WikiWirral 13yrs online 24/7 365 days a year.
Forum Stats
12137 Members
65 Forums
72391 Topics
976099 Posts
31 posts in the last 24hrs
Max Online: 7831 @ 8th Apr 2013 4:18pm
Who's Online - Click Me
2 registered (Heswall1958), 4 Guests and 13 Spiders online.
Key: Admin, Global Mod, Mod
Social Media : Follow Us


(Views 7days)This Weeks Most Read
Wirral Globe 601
HMT Lancastria 442
Another Big Waste Fire in Liverpool. 405
Name help 389
Vet help 310
Vet help 300
Another tree down on Arrowe park Road? 200
54 plate renault clio 3rd brake light 200
That was kept a bit quiet? 154
Mobile mechanic needed to fit a wishbone 137
New General Forums
Lib/dems rule the day
by JimmyG
2nd Dec 2016 10:59pm
Daft funny joke
by venice
2nd Dec 2016 5:54pm
We dont learn much.
by venice
1st Dec 2016 9:22pm
Freegle
by venice
1st Dec 2016 6:36pm
New Wirral History
Name help
by Paternoster21
3rd Dec 2016 8:03am
HMT Lancastria
by granny
2nd Dec 2016 11:38pm
Cubitts Holland and Hannen
by fish5133
27th Nov 2016 5:38pm
Fire station
by chris7777
22nd Nov 2016 12:24pm
Buy a house in Greasby for 12s a week - in 1935
by yoller
6th Oct 2016 6:56pm
Forum Tips
Photo Gallery Forums
fireworks on the Mersey last night
Hadlow train station
Topic Replies
Vet help
by diggingdeeper
Yesterday at 10:50 PM
RIP Peter Vaughan
by Mark
Yesterday at 10:00 PM
Talk Talk Security Breach
by Mark
Yesterday at 09:59 PM
Blank Page : Offline
by Mark
Yesterday at 09:55 PM
Iphone 5s, Grey, near mint condition, 50
by anniebo28
Yesterday at 09:39 PM
Mobile mechanic needed to fit a wishbone
by anniebo28
Yesterday at 07:30 PM
That was kept a bit quiet?
by diggingdeeper
Yesterday at 06:19 PM
Another tree down on Arrowe park Road?
by fish5133
Yesterday at 02:13 PM
MIG welder
by vw_kyle
Yesterday at 01:49 PM
December
M Tu W Th F Sa Su
1 2 3 4
5 6 7 8 9 10 11
12 13 14 15 16 17 18
19 20 21 22 23 24 25
26 27 28 29 30 31
Recent Posts : What's On ?
Wirral TUC Meeting re Update on Wallasey CLP Suspe
by RUDEBOX
30th Nov 2016 9:16pm
World Aids Day Event 2016. Liverpool
by RUDEBOX
30th Nov 2016 9:05pm
Page 1 of 3 1 2 3 >
Topic Options
Rate This Topic
#845028 - 21st Dec 2013 8:06pm Poor Internet Connection with BT
Elizabeth Offline
Veteran

Registered: 28th Jul 2011
Posts: 718
Loc: Prenton, Wirral
We have BT Infinity as our phone and internet provider. Over the last three months, after we upgraded to what was supposed to be super-dooper speed, it has gone from bad to worse. It's damn near impossible to watch anything uninterrupted on youtube etc, and even loading normal websites such as facebook or yahoo takes forever. Having phoned them on numerous occasions to complain, they eventually said that the speed coming into the house to the router is fine, the problem lies in the hub (bought by us from BT) and they maintain it is our problem and they have no responsibility to fix it.
Is there anything (cheap) to buy which will help to speed things up or are they talking through their arses and in fact should be the people who fix it?
Sadly we have a contract with them, due to end April 2015 and so are pretty much held hostage until then frown


Edited by Elizabeth (21st Dec 2013 8:06pm)

Top
Digital Wirral : Advertising
Click me for more Information......

* * * Digital Wirral : Computer Repairs & Solutions * * *
Now Advertise with WikiWirral.
WikiWirral stats 35,000 Page Views a Day +500 Search Engines.. Click Me
#845030 - 21st Dec 2013 8:23pm Re: Poor Internet Connection with BT [Re: Elizabeth]
dannysayer Offline
Member

Registered: 24th Sep 2009
Posts: 89
Loc: Port Sunlight
Type into address bar 192.168.1.254

Then troubleshooting

Then help desk

Then the password off back of router

Then you should see something like this

1. Product name: BT Home Hub
2. Serial number: +068343+NQ33529853
3. Firmware version: Software version 4.7.5.1.83.8.173.1.4 (Type A) Last updated Unknown
4. Board version: BT Hub 5A
5. VDSL uptime: 8 days, 21:36:29
6. Data rate: 20000 / 79995
7. Maximum data rate: 25063 / 104276
8. Noise margin: 9.3 / 8.7
9. Line attenuation: 0.0 / 16.9
10. Signal attenuation: 0.0 / 17.0

Once you have found that copy upto number 10 back on this post.

From theses stats you can normally work out what speed the router is synced at.


Edited by dannysayer (21st Dec 2013 8:24pm)

Top
#845034 - 21st Dec 2013 8:30pm Re: Poor Internet Connection with BT [Re: Elizabeth]
ChrisJ Offline

Enthusiast

Registered: 22nd May 2011
Posts: 119
Loc: Chester
Elizabeth do a Speed Test and post the result "forum code" here

To see what speeds you are actually getting, mine Speed Test is below "TalkTalk Fibre Optic Broadband", I'm in Upton, Chester



Chris
_________________________
My Flickr Pics...

Top
#845037 - 21st Dec 2013 8:45pm Re: Poor Internet Connection with BT [Re: ChrisJ]
dannysayer Offline
Member

Registered: 24th Sep 2009
Posts: 89
Loc: Port Sunlight
I have BT Infinity and are getting these speeds as a comparison. I am in Bromborough.


Top
#845038 - 21st Dec 2013 8:51pm Re: Poor Internet Connection with BT [Re: dannysayer]
Elizabeth Offline
Veteran

Registered: 28th Jul 2011
Posts: 718
Loc: Prenton, Wirral
Originally Posted By: dannysayer
Type into address bar 192.168.1.254

Then troubleshooting

Then help desk

Then the password off back of router

Then you should see something like this

1. Product name: BT Home Hub
2. Serial number: +068343+NQ33529853
3. Firmware version: Software version 4.7.5.1.83.8.173.1.4 (Type A) Last updated Unknown
4. Board version: BT Hub 5A
5. VDSL uptime: 8 days, 21:36:29
6. Data rate: 20000 / 79995
7. Maximum data rate: 25063 / 104276
8. Noise margin: 9.3 / 8.7
9. Line attenuation: 0.0 / 16.9
10. Signal attenuation: 0.0 / 17.0

Once you have found that copy upto number 10 back on this post.

From theses stats you can normally work out what speed the router is synced at.


When I go to that page, it asks me to change the admin password. Not that I'm completely stupid, but I think I'll get my husband to do this tomorrow when he's sober, because then if anything goes wrong he will only have himself to blame. Will let you know how we get on tomorrow and will copy onto the post, thanks smile

Top
#845039 - 21st Dec 2013 8:55pm Re: Poor Internet Connection with BT [Re: ChrisJ]
Elizabeth Offline
Veteran

Registered: 28th Jul 2011
Posts: 718
Loc: Prenton, Wirral
Originally Posted By: ChrisJ
Elizabeth do a Speed Test and post the result "forum code" here

To see what speeds you are actually getting, mine Speed Test is below "TalkTalk Fibre Optic Broadband", I'm in Upton, Chester



Chris

I've clicked on the link 4 mins ago and it's still loading, so that in itself is an indication of how shite my connection is frown Still waiting now for the page to load

Top
#845040 - 21st Dec 2013 8:58pm Re: Poor Internet Connection with BT [Re: Elizabeth]
dannysayer Offline
Member

Registered: 24th Sep 2009
Posts: 89
Loc: Port Sunlight
The password will the on the plastic card at back of router. It will just slide out.

Top
#845041 - 21st Dec 2013 8:59pm Re: Poor Internet Connection with BT [Re: Elizabeth]
Elizabeth Offline
Veteran

Registered: 28th Jul 2011
Posts: 718
Loc: Prenton, Wirral


this is what I got Hopefully I've copied it correctly

Top
#845042 - 21st Dec 2013 9:01pm Re: Poor Internet Connection with BT [Re: Elizabeth]
Elizabeth Offline
Veteran

Registered: 28th Jul 2011
Posts: 718
Loc: Prenton, Wirral
Danny I have the password, the thing is when I go to troubleshoot then helpdesk it's saying I will have to change it

Top
#845043 - 21st Dec 2013 9:01pm Re: Poor Internet Connection with BT [Re: Elizabeth]
dannysayer Offline
Member

Registered: 24th Sep 2009
Posts: 89
Loc: Port Sunlight
Something seriously wrong there. With BT Infinity you should be getting around 30-40 mb/s

Top
#845045 - 21st Dec 2013 9:03pm Re: Poor Internet Connection with BT [Re: dannysayer]
dannysayer Offline
Member

Registered: 24th Sep 2009
Posts: 89
Loc: Port Sunlight
Oh yes I see. Its to make it more secure and recommends that you change it to your own.

No worries

Top
#845046 - 21st Dec 2013 9:04pm Re: Poor Internet Connection with BT [Re: dannysayer]
Elizabeth Offline
Veteran

Registered: 28th Jul 2011
Posts: 718
Loc: Prenton, Wirral
Originally Posted By: dannysayer
Something seriously wrong there. With BT Infinity you should be getting around 30-40 mb/s


I know frown Are you wireless or hard wired in when doing that test by the way?

Top
#845048 - 21st Dec 2013 9:07pm Re: Poor Internet Connection with BT [Re: Elizabeth]
dannysayer Offline
Member

Registered: 24th Sep 2009
Posts: 89
Loc: Port Sunlight
I am wireless. What computer are you using? How old is it?

Top
#845050 - 21st Dec 2013 9:17pm Re: Poor Internet Connection with BT [Re: Elizabeth]
Elizabeth Offline
Veteran

Registered: 28th Jul 2011
Posts: 718
Loc: Prenton, Wirral
It's an Acer Aspire, about 2 years old. My son's computer is just 4 months old (an HP) and he's having the same problems. Husband's laptop (6 months old) not sure of make and he's snoring in the chair so I can't ask him! But we all have same problem.

Top
#845052 - 21st Dec 2013 9:28pm Re: Poor Internet Connection with BT [Re: Elizabeth]
dannysayer Offline
Member

Registered: 24th Sep 2009
Posts: 89
Loc: Port Sunlight
So its either the line coming into the house or the router.

Where is the router plugged into.

Is it plugged into something like this



Top
Page 1 of 3 1 2 3 >

Moderator:  Mark 
Random Wirral Images

Click to View Topic.
Newest Topics
Talk Talk Security Breach
by fish5133
Yesterday at 06:19 PM
Mobile mechanic needed to fit a wishbone
by anniebo28
6th Dec 2016 7:13pm
Vet help
by colin86
6th Dec 2016 6:25pm
Another tree down on Arrowe park Road?
by Davefabo
6th Dec 2016 11:08am
Game shocking prices!!!
by eddtheduck
5th Dec 2016 4:55pm
For Sale & Free
Iphone 5s, Grey, near mint condition, 50
by anniebo28
Yesterday at 07:40 PM
Roberts Concerto 2 CD Player For Visually Impaired
by Tranquil
6th Dec 2016 10:05pm
Gaming chair
by monsterz4
6th Dec 2016 8:27pm
MIG welder
by anniebo28
6th Dec 2016 1:34am
IPhone 4s 16gb 35
by anniebo28
4th Dec 2016 12:45pm
Featured Member
Registered: 9th Nov 2003
Posts: 20962
Newest Members
lucyw, BarbaraL, SherryLover, missyb, DavidSharpe
12137 Registered Users
Today's Birthdays
No Birthdays
New Wirral Info
Gymnastics coaches needed.
by margy
3rd Dec 2016 9:28pm
Wirral Globe
by locomotive
1st Dec 2016 6:25pm
Wirral TUC Meeting re Update on Wallasey CLP Suspe
by RUDEBOX
30th Nov 2016 9:16pm
World Aids Day Event 2016. Liverpool
by RUDEBOX
30th Nov 2016 9:05pm
A job. Company not named.
by venice
30th Nov 2016 6:30pm
News : New Topics
RIP Peter Vaughan
by diggingdeeper
Yesterday at 04:22 AM
That was kept a bit quiet?
by venice
6th Dec 2016 11:25am
Another tree down on Arrowe park Road?
by Davefabo
6th Dec 2016 11:08am
Bunchems Xmas present warning
by venice
6th Dec 2016 9:28am
Another Big Waste Fire in Liverpool.
by Wally1
4th Dec 2016 10:24am
New Enthusiast Forums
Talk Talk Security Breach
by fish5133
Yesterday at 06:19 PM
Mobile mechanic needed to fit a wishbone
by anniebo28
6th Dec 2016 7:13pm
Vet help
by colin86
6th Dec 2016 6:25pm
Game shocking prices!!!
by eddtheduck
5th Dec 2016 4:55pm
54 plate renault clio 3rd brake light
by Mike72
1st Dec 2016 12:52pm
(Views 24hrs)Trending Newest Topics
Vet help 300
Talk Talk Security Breach 104
Wirral Sunrise Sunset
Sunrise Thu 8:15am
Sunset Thu 3:53pm
Local Time Thu 8:48am
WikiWirral Can . . . .