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#844807 - 20th Dec 2013 4:28pm cannot get emails
rossie Offline
Addict

Registered: 7th Oct 2011
Posts: 269
Loc: moreton
I can get on internet but cannot access my emails at home but can at friends house with same laptop. Spent two hours on phone to Virgin they have checked all connections and settings remotely but no result.They want me to pay either a one of payment of £60 or take out a 12 month contract at £10 a month for support.Told them I would rather change provider.
I can access them through 3g on phone.
Anybody any ideas please
Any advice appreciated.

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#844815 - 20th Dec 2013 5:26pm Re: cannot get emails [Re: rossie]
Emeeh Offline
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Registered: 8th Nov 2013
Posts: 151
Loc: Wirral
Who provides your email service?

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#844816 - 20th Dec 2013 5:27pm Re: cannot get emails [Re: rossie]
Emeeh Offline
Enthusiast

Registered: 8th Nov 2013
Posts: 151
Loc: Wirral
(I'm assuming Virgin are your ISP and that your email isn't through Virgin)

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#844821 - 20th Dec 2013 5:40pm Re: cannot get emails [Re: rossie]
Mark Online   Reading


Wiki Master

Registered: 9th Nov 2003
Posts: 21011
Loc: Wirral
Firewall or connecting to the wrong wifi router?

Ive sent you a private message rossie
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#844828 - 20th Dec 2013 6:37pm Re: cannot get emails [Re: rossie]
rossie Offline
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Registered: 7th Oct 2011
Posts: 269
Loc: moreton
Thanks for replies yes my isp is Virgin but my emails are not.
It has only just gone wrong worked fine for years.

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#844839 - 20th Dec 2013 7:15pm Re: cannot get emails [Re: rossie]
Mark Online   Reading


Wiki Master

Registered: 9th Nov 2003
Posts: 21011
Loc: Wirral
As you say you CAN use the emails at a friends house on your laptop so the problem has to be local to your connection at home.

Its got to be a wifi set up issue or firewall.
When your at your friends you would have set up your wifi connection with the correct prompts "Trusted" Etc.
At home you may have selected "Public Network".

Delete your wifi connection.
Network Sharing Center.
Manage wifi Connections (Top Left)
Remove your connection.

Re connect. And select Home network.
Make sure you have the correct password for the router.


Who is your e-mail provider ?

They couldn't have removed the connection if connected remotely.
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#844852 - 20th Dec 2013 8:24pm Re: cannot get emails [Re: rossie]
norma Offline
Member

Registered: 12th May 2011
Posts: 73
Loc: wirral
it could be that you have been hacked into , this happened to me I could get the internet no problem but my password for emails had been wiped out when I did get that sorted all my emails and contacts had also been wiped out contact your supplier they should be able to get it all back for you

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#844855 - 20th Dec 2013 8:32pm Re: cannot get emails [Re: rossie]
Mark Online   Reading


Wiki Master

Registered: 9th Nov 2003
Posts: 21011
Loc: Wirral
Rossie says using the same laptop she can access her email on a friends wifi connection. I doubt is a password issue.
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#844857 - 20th Dec 2013 8:41pm Re: cannot get emails [Re: rossie]
Mark Online   Reading


Wiki Master

Registered: 9th Nov 2003
Posts: 21011
Loc: Wirral
If your on yahoo read this topic.

click me


Edited by Mark (20th Dec 2013 8:46pm)
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#844858 - 20th Dec 2013 8:41pm Re: cannot get emails [Re: rossie]
chris123 Offline
Smartchild

Registered: 1st Mar 2010
Posts: 599
Loc: wallasey
Could be a DNS issue on Virgin?

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#844860 - 20th Dec 2013 8:45pm Re: cannot get emails [Re: rossie]
Mark Online   Reading


Wiki Master

Registered: 9th Nov 2003
Posts: 21011
Loc: Wirral
I wouldn't have thought so if she can access it from her friends.

Dns looks locally first before ISP.
The laptop has a local "hosts" file.

To refresh DNS

ipconfig /flushdns
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#844862 - 20th Dec 2013 8:50pm Re: cannot get emails [Re: Mark]
chris123 Offline
Smartchild

Registered: 1st Mar 2010
Posts: 599
Loc: wallasey
Originally Posted By: Mark
I wouldn't have thought so if she can access it from her friends.

Dns looks locally first before ISP.
The laptop has a local "hosts" file.

To refresh DNS

ipconfig /flushdns


That's why I said a DNS problem on Virgin side- we don't know what ISP her friend is on smile

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#844882 - 20th Dec 2013 10:07pm Re: cannot get emails [Re: rossie]
Salmon Offline
Forum Addict

Registered: 8th Oct 2011
Posts: 1716
Loc: Wallasey
Just to let you know that Rossie is not ignoring all your helpful advice, she is Baby sitting her granddaughter tonight.

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#844905 - 21st Dec 2013 7:12am Re: cannot get emails [Re: rossie]
rossie Offline
Addict

Registered: 7th Oct 2011
Posts: 269
Loc: moreton
Thank you all for help and advice. I am going to try out your suggestions today and will report back.I should have mentioned that I cannot get emails on my tablet either although fine anywhere else.
It is so good to have your support.
thanks so much xxx

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#845097 - 22nd Dec 2013 9:00am Re: cannot get emails [Re: rossie]
Mark Online   Reading


Wiki Master

Registered: 9th Nov 2003
Posts: 21011
Loc: Wirral
Rossie,
A ping test can help with the issue.

From the start bar search type in

cmd

Click on the program cmd to start the program.

Type in lower case ping youremailprovider.com (hit enter)

Example
ping sky.com

This test can be run at your home and friends. Which will report back if there is a connection and the IP address of that connection.

So write down the ip address for your house and the results from your friends.
It will help. Yours may even report back 100% fail. Or Host Unreachable.
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