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#838434 - 20th Nov 2013 4:31pm cant make or receive calls
Headcoat_TheMrs Offline
Smartchild

Registered: 2nd Jun 2011
Posts: 492
Loc: Seacombe

Hi all

for the last week or so I have been having a lot of trouble making and receiving calls, mostly when I'm at home. I will sometimes get a text saying I have a missed call and my phone has been next to me and not rung. When I try to make a call it just disconnects within a second or two. I send texts and sometimes they get there straight away, sometimes in a few hours and some times not at all. I cant even ring 150 to report it !!

I'm on Orange btw

TheMrs

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#838440 - 20th Nov 2013 5:24pm Re: cant make or receive calls [Re: Headcoat_TheMrs]
lauren_lfc89 Offline
Enthusiast

Registered: 19th Jan 2012
Posts: 147
Loc: Woodchurch
I was about to ask Do you live in Seacombe by any chance until i seen that is where you are.
Ive been having the same problem, 52 attempts it took me to ring 150. Ridiculous!!

Finally found out that there is a fault with the mast that is located on top of the bingo in borough road.
All they said was that they are aware of it but could not tell me when it will be fixed!!!

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#838446 - 20th Nov 2013 5:42pm Re: cant make or receive calls [Re: Headcoat_TheMrs]
Headcoat_TheMrs Offline
Smartchild

Registered: 2nd Jun 2011
Posts: 492
Loc: Seacombe


Ah that explains why its worse at home then !!

Think I'm still gonna go the orange shop at the weekend and complain. Not much point in paying a contract if I cant use the bloody thing at home !!

Thanks for the explanation smile

TheMrs

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#838447 - 20th Nov 2013 5:44pm Re: cant make or receive calls [Re: Headcoat_TheMrs]
lauren_lfc89 Offline
Enthusiast

Registered: 19th Jan 2012
Posts: 147
Loc: Woodchurch
I complained, his response was that they do not guarantee a service!!

Orange were suppose to ring me back last night with more information, suprise suprise i got no phone call.

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#838460 - 20th Nov 2013 6:24pm Re: cant make or receive calls [Re: Headcoat_TheMrs]
lauren_lfc89 Offline
Enthusiast

Registered: 19th Jan 2012
Posts: 147
Loc: Woodchurch
Just got off the phone to orange now, apparently the issue has been fixed. there ringing me tomorrow to check and if not need to reset something they said.

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#838467 - 20th Nov 2013 6:27pm Re: cant make or receive calls [Re: Headcoat_TheMrs]
RUDEBOX Offline

Wiki Master

Registered: 29th Aug 2008
Posts: 19082
Loc: Bob Land
I'm in Seacombe and on T-mobile. I can recieve/ make calls but cannot send texts think
_________________________
Mia Mabel


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#838496 - 20th Nov 2013 8:17pm Re: cant make or receive calls [Re: Headcoat_TheMrs]
Headcoat_TheMrs Offline
Smartchild

Registered: 2nd Jun 2011
Posts: 492
Loc: Seacombe

HHmm curiouser and curiouser sherlock

well mines still not flippin working so they can't have fixed it very well !

Let me know if you here anything else please

TheMrs

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#838562 - 20th Nov 2013 10:48pm Re: cant make or receive calls [Re: Headcoat_TheMrs]
mikeeb Offline

Wise One

Registered: 8th Oct 2013
Posts: 795
Loc: birkenhead
set your Mobile data network to just use 2G and not 3G. let me know if it works

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#838659 - 21st Nov 2013 6:31pm Re: cant make or receive calls [Re: Headcoat_TheMrs]
lauren_lfc89 Offline
Enthusiast

Registered: 19th Jan 2012
Posts: 147
Loc: Woodchurch
Well according to orange the problem has been sorted.
My phone worked fine today too.

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