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#838142 - 19th Nov 2013 9:07am Samsung Phone Update Leaves Users Furious
Willo_ Offline
Forum Master

Registered: 5th Jul 2012
Posts: 2518
Loc: Merseyside
Owners of the electronics giant's handsets who have downloaded version 4.3.3 say they have been beset by a range of problems.

Samsung smartphone users have reported their handsets have crashed, frozen or even developed battery problems after downloading the latest software update.

The 4.3.3 update was supposed to provide support for the Galaxy Gear smartwatch, the HomeSync function, and various graphics, performance and multimedia improvements.

However, dozens of users said they had suffered a range of problems with their Galaxy S3.

According to posts on Samsung UK's Facebook page, the S3 is the model most affected, but there have been a handful of users who have also reported problems with the S4.

One of the users, James Coughlin, wrote on the page: "Ive always praised Samsung never had any huge issues until 3 days ago.

"My s3 battery is useless and the when you press the home button it takes up to 30 secs to wake the screen up.

"And as for my s4 it crashed just tryin to Upload 4.3. Not impressed at all I might have second thoughts about getting the note3."

Mathew Yates wrote: "Have to say that your jellybean 4.3 update for the galaxy s3 has completely ruined my phone. Thanks alot samsung. Brilliant work!"

Some of the users report having problems making and receiving SMS text messages while others say the phone takes a long time to come out of sleep mode or has a shorter battery life.

Others said they have had to remove the battery multiple times before the phone works without any problems.

Wayne Jones said: "5+ battery pulls to get my s3 back working after this disastrous 4.3 update. How can a company the size of Samsung release an update like this?

"If I did this in my job , id get the sack. Oh and my battery goes down faster than my bank balance , which I thought was impossible. One unhappy Samsung customer."

Samsung replied to everyone who has complained on the Facebook page with the same message.

It wrote: "We appreciate your patience while we work on this. As soon as we have further information, we’ll update you through our social and service channels. Thank you for bearing with us."

A number of technology blogs reported that Samsung had suspended the rollout of the update and was investigating the problems.

Sky News contacted Samsung UK for a response to the complaints, but received no response.

Source
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#838286 - 19th Nov 2013 7:50pm Re: Samsung Phone Update Leaves Users Furious [Re: Willo_]
s7uajones Offline
Enthusiast

Registered: 14th Jan 2013
Posts: 196
Loc: Wirral
Yep my note is rubbish now
Lost loads of apps and its slow
I got fed up of the constant reminders ang gave in, and I'm sorry now
DON'T DO IT

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#838327 - 19th Nov 2013 9:05pm Re: Samsung Phone Update Leaves Users Furious [Re: Willo_]
Mark Online   Reading


Wiki Master

Registered: 9th Nov 2003
Posts: 21001
Loc: Wirral
Microsoft used to do this all the time years ago.

Normally Branded phones are on a delay after the original release as the companies have to do there stuff on them. So i guess that works as a buffer to these situations.

I would be mad as hell if i got caught out.
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#838341 - 19th Nov 2013 10:21pm Re: Samsung Phone Update Leaves Users Furious [Re: Willo_]
beehive Online   scary_mood
Smartchild

Registered: 3rd Aug 2012
Posts: 445
Loc: merseyside
My s4 has crashed a few times but battery seems normal. What's the latest for kitkat on Samsung last I heard they weren't going with it. Maybe this will change there mind's.

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#838350 - 19th Nov 2013 10:37pm Re: Samsung Phone Update Leaves Users Furious [Re: Willo_]
_Ste_ Offline


Wiki Master

Registered: 7th Aug 2005
Posts: 15985
Loc: New Brighton
pmsl, seen this today, what a joke, sort it out samsung.
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#838352 - 19th Nov 2013 10:39pm Re: Samsung Phone Update Leaves Users Furious [Re: Willo_]
KevinFinity Offline

Forum Master

Registered: 30th Apr 2009
Posts: 2311
Loc: Wirral
I have just checked my S3. It is running v4.1.2. It can stay that way until they sort the mess out.

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#838373 - 20th Nov 2013 8:33am Re: Samsung Phone Update Leaves Users Furious [Re: Willo_]
Mark Online   Reading


Wiki Master

Registered: 9th Nov 2003
Posts: 21001
Loc: Wirral
Originally Posted By: s7uajones
Yep my note is rubbish now
Lost loads of apps and its slow
I got fed up of the constant reminders ang gave in, and I'm sorry now
DON'T DO IT


Will kies not allow you to go back to the default rom ?
I remember willo pointing that out when i had my s2.
I think its either the full version or the kies lite version but one dose allow on screen to roll back. If it does in practice is another thing.

I'm sure they will sort it out.
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#838377 - 20th Nov 2013 8:44am Re: Samsung Phone Update Leaves Users Furious [Re: Willo_]
Willo_ Offline
Forum Master

Registered: 5th Jul 2012
Posts: 2518
Loc: Merseyside
Kies, tools, firmare inisalisation (excuse spelling) that will put original factory firmware back on.
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#838386 - 20th Nov 2013 10:39am Re: Samsung Phone Update Leaves Users Furious [Re: Willo_]
mikeeb Offline

Wise One

Registered: 8th Oct 2013
Posts: 795
Loc: birkenhead


Edited by mikeeb (20th Nov 2013 10:43am)
Edit Reason: old news

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