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#816544 - 14th Aug 2013 10:52pm Sky+ Remote doesn't work at Night
ChrisJ Offline

Enthusiast

Registered: 22nd May 2011
Posts: 119
Loc: Chester
This sounds Crazy but it's really pi???ng me off now....

Our Sky remote has worked perfectly for 2 1/2 years.

But starting on Sunday night it stopped working, so I thought I'd just buy another one. Left a note informing family that the Sky remote is not working. Came home from work it was working great, but later at night it stopped working,

New remote arrived that doesn't work at night neither. same thing happened tonight came home from work it worked now it doesn't,

(by doesn't work I mean it can take 30/40 presses to get a function to work., but the remote light is working for each press it's like the box doesn't recognise them)

Has anyone got any ideas

Chris....
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#816545 - 14th Aug 2013 10:59pm Re: Sky+ Remote doesn't work at Night [Re: ChrisJ]
kenmo52 Offline
Addict

Registered: 21st Jan 2011
Posts: 214
Loc: Conwy
Batteries, have you used the same, old batteries in both remotes ?
If so then you need a new set.

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#816547 - 14th Aug 2013 11:09pm Re: Sky+ Remote doesn't work at Night [Re: ChrisJ]
ChrisJ Offline

Enthusiast

Registered: 22nd May 2011
Posts: 119
Loc: Chester
Thanks for reply...

New batteries in both, red light on remote flashes but remote light on box does not acknowledge remote signal until about maybe 30/40 pushes.
Also I've cleaned remote sensor on front of bow with a damp cloth just in case remote sensor was dirty.

But works fine in the day Ahhhhhhhh Baffled.....
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#816549 - 14th Aug 2013 11:26pm Re: Sky+ Remote doesn't work at Night [Re: ChrisJ]
Salmon Online   content
Forum Addict

Registered: 8th Oct 2011
Posts: 1709
Loc: Wallasey
This may work
1. Take the batteries out
2. Hold Select for 60 seconds
3. Put batteries back in

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#816551 - 14th Aug 2013 11:37pm Re: Sky+ Remote doesn't work at Night [Re: ChrisJ]
ChrisJ Offline

Enthusiast

Registered: 22nd May 2011
Posts: 119
Loc: Chester
Thanks for your reply...

I've already done that, but I've done it again still no luck...
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#816554 - 14th Aug 2013 11:48pm Re: Sky+ Remote doesn't work at Night [Re: ChrisJ]
chris123 Offline
Smartchild

Registered: 1st Mar 2010
Posts: 599
Loc: wallasey
Might sound stupid but try switching off your lightbulbs- energy saving lightbulbs can cause this believe it or not! Have a read of this

http://www.theguardian.com/money/2010/apr/10/energy-saving-lightbulbs-virgin-media

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#816555 - 15th Aug 2013 12:00am Re: Sky+ Remote doesn't work at Night [Re: chris123]
ChrisJ Offline

Enthusiast

Registered: 22nd May 2011
Posts: 119
Loc: Chester
Originally Posted By: chris123
Might sound stupid but try switching off your lightbulbs- energy saving lightbulbs can cause this believe it or not! Have a read of this

OMG !!!!!!!!!!!!!!!!!!!!

Your f?????g right I don't believe it, I turned the lights off in the front room and the remote works just like it did on Saturday !!!!
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#816572 - 15th Aug 2013 8:40am Re: Sky+ Remote doesn't work at Night [Re: ChrisJ]
DeanoBirko Offline
Wise One

Registered: 12th Oct 2011
Posts: 783
Loc: Birkenhead
Wow! I wasnt aware of that... Thats bizzarre. I used to have trouble changing channels at night. Madness!

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#816589 - 15th Aug 2013 9:52am Re: Sky+ Remote doesn't work at Night [Re: ChrisJ]
Mark Offline


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Registered: 9th Nov 2003
Posts: 21002
Loc: Wirral
Wow learned something new smile
Glad you sorted the problem.
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#816607 - 15th Aug 2013 10:55am Re: Sky+ Remote doesn't work at Night [Re: chris123]
fruitcake Offline
Addict

Registered: 4th May 2011
Posts: 236
Loc: wallasey
the same problem with the remote control for my stairlift and energy saving lightbulbs on the landing and in the hallway...strange


Edited by fruitcake (15th Aug 2013 10:59am)

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#816612 - 15th Aug 2013 11:17am Re: Sky+ Remote doesn't work at Night [Re: ChrisJ]
Gibbo Offline
Forum Addict

Registered: 27th Dec 2010
Posts: 1722
Loc: Oxton
Same here with XBOX remote. Works a treat during the day but intermittent at night.

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#816624 - 15th Aug 2013 12:48pm Re: Sky+ Remote doesn't work at Night [Re: ChrisJ]
chris123 Offline
Smartchild

Registered: 1st Mar 2010
Posts: 599
Loc: wallasey
Yey glad it worked smile energy saving lightbulbs omit infra red light the same as remote controls hence causing the obstruction

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#817463 - 18th Aug 2013 9:27pm Re: Sky+ Remote doesn't work at Night [Re: chris123]
ChrisJ Offline

Enthusiast

Registered: 22nd May 2011
Posts: 119
Loc: Chester
Thanks for all the replies & Comments.

I finally got an answer from the Sky Users Forum, I had updated my own call with the answer from this forum.
The answer from a Sky Community Coordinator, they were amazed by my problem, Part of there answer
Quote:
My theory is that perhaps over time the Energy Saving bulbs have degraded slightly with normal use which may then have interfered with the infrared signal of the remote control. I'd suggest trying some alternative light bulbs and see if the problem still exists.

So I bought 3 brand new 40 Watt Energy Saving bulbs put all 3 in and the remote works, so they must degraded slightly over time.

So the remote works and I'm sitting in the light, Result !!!!!!
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#817474 - 18th Aug 2013 10:08pm Re: Sky+ Remote doesn't work at Night [Re: ChrisJ]
SoundLad Offline

Are you SoNutz?
Forum Master

Registered: 22nd Aug 2007
Posts: 2987
Loc: Birkenhead, United Kingdom
This is a common problem with sky remotes. Give sky a call an ask for Infrared Filter (they do, do them) and they will send it free of charge for you in the post. It fits over the IR detector on the sky box and it will stop the reflection from any energy saving light bulbs. This problem also exists if your sitting the dark watching a TV which is plasma. So get onto them and order the filter smile Cheers Lee.
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