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#815072 - 10th Aug 2013 11:02am DHSS - UNFIT FOR PURPOSE
Nomad Offline

Smartchild

Registered: 12th Apr 2010
Posts: 464
Loc: Southern Europe
<Before I start my rant I would just like to say that all the people I dealt with where lovely and polite, its the system I am complaining about. spelling mistakes left in to entertain the trolls>

Yet again the Dole office has failed to support me when I needed them the most.

Due to an illness I was not working for a while but as I felt better I signed on and actively looked for work

As long as you can prove that you are actively looking for work then they will "pay" you.

My problem is that I was lucky enough to find a job.

My signing on time is Tuesday morning.

I was offered the job late Monday afternoon and after accepting it was confirmed early Tuesday morning

the job was in Europe, for which a flight was provided from Manchester

So Tuesday morning was spent packing, getting money and arranging a coach from Liverpool

I do not have a car, so I rang the dole office to let them know the good News and sign off.

I was told that since my job started on the Wednesday and my signing on day was the Tuesday then I had to attend else my claim would be stopped.

I did try explaining about the fact I had to travel and offered to email proof but to no avail

The signing book was filled in and posted on the Tuesday, but they claim not to have received it

Yesterday, Friday, due payment, but none made.

rang up to ask way, - payment stopped because I failed to sign on.

Was asked to bring to the dole office proof as to why I could not sign on, then they would relook at my claim!

totally useless
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" Per Ardua ad Astra"


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#815076 - 10th Aug 2013 11:12am Re: DHSS - UNFIT FOR PURPOSE [Re: Nomad]
Moonstar Offline

Forum Addict

Registered: 2nd Jul 2011
Posts: 1240
Loc: Wirral
They should have been delighted you found work and accepted your email (in writing after all) given the situation. From their reaction it would seem they would rather you just kept signing on.

Someone should have taken the case to the manager who, hopefully, had some extra brain cells and would be capable of thinking outside the box.

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#815080 - 10th Aug 2013 11:30am Re: DHSS - UNFIT FOR PURPOSE [Re: Nomad]
Nomad Offline

Smartchild

Registered: 12th Apr 2010
Posts: 464
Loc: Southern Europe
I offered them a copy of the contract, copies of coach and plane ticket. but it is a simply a case of no sign on - no payment.

I have complained and I will get the money, in a few weeks time.

not much use for when you are starting a job
_________________________
" Per Ardua ad Astra"


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#815084 - 10th Aug 2013 11:41am Re: DHSS - UNFIT FOR PURPOSE [Re: Nomad]
nightwalker Offline

Old Hand

Registered: 17th May 2010
Posts: 374
Loc: new brighton
Mate of mine got a letter from them this week arranging an interview for 26th August - usual stuff: "MUST attend or sanctions". He rang them up to say he wouldn't be going and when asked why he pointed out that they wouldn't be open because it was a bank holiday. They agreed to rearrange the appointment.....Total incompetence.

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#815097 - 10th Aug 2013 12:16pm Re: DHSS - UNFIT FOR PURPOSE [Re: Nomad]
Alonso Offline
Addict

Registered: 29th Dec 2010
Posts: 256
Loc: Moreton
That character in Little Britain had it right with the regularly quoted: "Computer says no." Jobsworths are everywhere.

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#815159 - 10th Aug 2013 3:31pm Re: DHSS - UNFIT FOR PURPOSE [Re: Nomad]
Tony_1985 Offline

Forum Master

Registered: 19th Aug 2006
Posts: 2421
Loc: Ellesmere Port
they make you laugh sometimes, and should have accepted your proof of a job offer and explanation of why you can't attend

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#815271 - 10th Aug 2013 9:24pm Re: DHSS - UNFIT FOR PURPOSE [Re: Tony_1985]
Nomad Offline

Smartchild

Registered: 12th Apr 2010
Posts: 464
Loc: Southern Europe
My start date for work was Wednesday, and my signing day was Tuesday, I had to travel on the Tuesday to get there. Hence I failed to sign on, thus no payment. they are not really interested in proof, as far as they are concerned I failed to sign on - not interested in reason.

When they have a problem I have to accept it.

Nomad
_________________________
" Per Ardua ad Astra"


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#815365 - 11th Aug 2013 11:30am Re: DHSS - UNFIT FOR PURPOSE [Re: Nomad]
DaveWez Offline
Newbeee

Registered: 20th Mar 2010
Posts: 42
Loc: Wirral
What a miraculous recovery!!!!! It was only less than 2 weeks ago that you stated 'my health is going downhill fast' and you had been diagnosed with a serious chronic problem, complaing about the NHS how your the next appointment available is in 4 weeks time blah blah blah. Yet there you are boarding a plane 11 weeks later, flying to Southern Europe to work.

Did you expect the doctor to cancel all arranged appointments to fit YOU in? It's quite obvious from your miraculous recovery time that the problem you had was not that serious.

You was also going to sue for loss of earnings, if you wasn't fit to work and the NHS did not cause your illness, then I'm not sure who you could've sued, certainly not the NHS. Unless the illness was caused at work, mind you, you have already said you're self employed, so maybe you could've sued yourself.

I'm assuming your benefit was also back dated prior to 8th July. Not sure how the system works, but if it wasn't back dated and your benefit started on 8th July, then surely you are not 'owed' anything.



Edited by DaveWez (11th Aug 2013 11:39am)

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#815384 - 11th Aug 2013 12:09pm Re: DHSS - UNFIT FOR PURPOSE [Re: DaveWez]
DaveWez Offline
Newbeee

Registered: 20th Mar 2010
Posts: 42
Loc: Wirral
Originally Posted By: DaveWez
What a miraculous recovery!!!!! It was only less than 2 weeks ago that you stated 'my health is going downhill fast' and you had been diagnosed with a serious chronic problem, complaing about the NHS how your the next appointment available is in 4 weeks time blah blah blah. Yet there you are boarding a plane 11 days later, flying to Southern Europe to work.

Did you expect the doctor to cancel all arranged appointments to fit YOU in? It's quite obvious from your miraculous recovery time that the problem you had was not that serious.

You was also going to sue for loss of earnings, if you wasn't fit to work and the NHS did not cause your illness, then I'm not sure who you could've sued, certainly not the NHS. Unless the illness was caused at work, mind you, you have already said you're self employed, so maybe you could've sued yourself.

I'm assuming your benefit was also back dated prior to 8th July. Not sure how the system works, but if it wasn't back dated and your benefit started on 8th July, then surely you are not 'owed' anything.



11 days, not 11 weeks.


Edited by DaveWez (11th Aug 2013 12:09pm)

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#815418 - 11th Aug 2013 2:03pm Re: DHSS - UNFIT FOR PURPOSE [Re: DaveWez]
Nomad Offline

Smartchild

Registered: 12th Apr 2010
Posts: 464
Loc: Southern Europe
Yes I was diagnosed with a chronic illness, I have not recovered but at the moment I feel fine and so would rather be working rather than just sitting down feeling sorry for myself.

With the waiting lists it will be five to six weeks at least until I can see a specialist, and it is very frustrating having to wait. sure I would love to get an early appointment but that's not going to happen.
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