Just got back from working away
As I collected my suitcase I noticed it had a large crack in it
So I marched over to the baggage office expecting to have a major tantrum with them
They looked at the case, asked for a few details, then got a similar replacement out of a storeroom, I signed a form accepting this as a final settlement and off I went with new suitcase in tow.
Totally hassle free, so I say thanks to the people at the airport
" Per Ardua ad Astra"