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#790880 - 1st May 2013 2:46pm pc problem
Willo_ Offline
Forum Master

Registered: 5th Jul 2012
Posts: 2518
Loc: Merseyside
My pc has been working fine this morning. I went out at 7 came back at 2pm. Pc boots up but will not let me open any files it wont run any programs just stays on desktop, I have made no changes at all. When i try to open internet after 5 mins it goes to black screen and a box comes up saying security failure.
The only programme it will let me run is the anti virus microsoft security esentials and when i run scan it says nothing found.

It wont even let me copy all my files to external drive.
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#790913 - 1st May 2013 4:17pm Re: pc problem [Re: Willo_]
Snodvan Offline

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Registered: 19th Mar 2008
Posts: 1256
Loc: Wallasey Village
I'm no help
But you have my sympathy
An 'iffy' computer can be very stressful, especially if it contains a lot of personal files such as family photos

I have been struggling with some laptop problems for a couple of weeks. Not sorted yet but at least I have all my files off my laptop and onto hard disk (two disks just to be extra sure).

Snod
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#791021 - 1st May 2013 8:17pm Re: pc problem [Re: Willo_]
little_pob Offline
Smartchild

Registered: 30th May 2008
Posts: 442
Loc: Upton
During the boot sequence, i.e. after the BIOS POST screen but before the Windows splash screen, press [F8] to bring up Windows Boot Manager:



On this screen, choose Safe Mode with Networking.

Once the machine has booted to desktop, open your browser of choice and navigate to http://housecall.trendmicro.com/uk/index.html or http://www.pandasecurity.com/homeusers/solutions/activescan/ to perform an online virus scan or your computer.

Whilst you are there also download and install AVG Free antivirus and the trial version of MalwareBytes anti-malware.

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#791044 - 1st May 2013 9:36pm Re: pc problem [Re: Willo_]
Willo_ Offline
Forum Master

Registered: 5th Jul 2012
Posts: 2518
Loc: Merseyside
It wont let me go on internet in safe mode.
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#791059 - 1st May 2013 10:34pm Re: pc problem [Re: Willo_]
Snodvan Offline

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Registered: 19th Mar 2008
Posts: 1256
Loc: Wallasey Village
Then do not worry about the internet - just use SAFE mode to transfer all your personal files to an external hard disk. Getting your personal stuff safe is the first priority in my opinion. There will be other ways to get internet from SAFE mode

Snod
_________________________
5 Precepts of Buddhism seem appropriate. Refrain from taking life. Refrain from taking that which is not given. Refrain from misconduct. Refrain from lying. Refrain from intoxicants which lead to loss of mindfulness

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#791105 - 2nd May 2013 8:46am Re: pc problem [Re: Willo_]
TheEpicSponge Offline
Newbeee

Registered: 1st Jan 2013
Posts: 48
Loc: Wallasey
Safe Mode with Networking enables Internet and network access.

Go into Safe Mode with Networking, then once loaded, go to Start -> Run then type "MSConfig" (Without quotes, of course)

Then go to the "startup" tab

Then go through the list and uncheck pretty much everything as a starting point. Any specific software for your printer/other peripherals may not function until you reenable their checkbox.

Once everything is unchecked, restart the computer into normal mode (Simply restart and leave it to boot on it's own accord) then test out to see whether the problem is rectified.

If it's all fine after that, simply go back to MSConfig and begin reenabling the required programs then restarting the computer.

If you like, post a screenshot of everything on the list and I'll have a peek and see if anything jumps out at me.

Good luck!
Tom

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#791126 - 2nd May 2013 9:51am Re: pc problem [Re: Willo_]
BandyCoot Offline

Forum Veteran

Registered: 7th Dec 2008
Posts: 5349
Loc: Birkenhead
Don't worry about the net in "SAfe Mode", it's to get things sorted and then you eventually get back to normal mode and carry on from there. Use "Safe" as a diagnostic and fixer not as an operating scenario. I've got my own probs but that's another post, good luck.
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#791242 - 2nd May 2013 7:06pm Re: pc problem [Re: Willo_]
little_pob Offline
Smartchild

Registered: 30th May 2008
Posts: 442
Loc: Upton
Originally Posted By: BurgerChips
It wont let me go on internet in safe mode.
You need Safe Mode with Networking. The picture is taken off the interwebs, and is perhaps misleading with "Safe Mode" being the option highlighted, so I should have made that bit bold in my original reply.

Also you may need to use a wired connection (Ethernet cable) to the router/modem to get on the internet.

The only reason to do this is to rule out an infection. As just copying the files to an external drive from safe mode has the risk of spreading any nasties to another machine.

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#791249 - 2nd May 2013 8:00pm Re: pc problem [Re: Willo_]
Mark Online   Reading


Wiki Master

Registered: 9th Nov 2003
Posts: 21011
Loc: Wirral
Try system restore from a recovery disk.

You dont say what operating system you are using.
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#791355 - 3rd May 2013 12:06pm Re: pc problem [Re: Mark]
Willo_ Offline
Forum Master

Registered: 5th Jul 2012
Posts: 2518
Loc: Merseyside
Originally Posted By: Mark
Try system restore from a recovery disk.

You dont say what operating system you are using.
I turned system restore off months ago (doh) its vista
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#791539 - 3rd May 2013 9:08pm Re: pc problem [Re: Willo_]
beanie65 Offline
Member

Registered: 21st Dec 2012
Posts: 70
Loc: wirral
Get another hard drive and install it as the master,
reinstall windows on that drive and then connect your own hard drive as the slave and see if it will open the files.
If so copy your files to your new hard drive and your sorted.
I think the problem is your o/s has become corrupted.

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