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#790278 - 29th Apr 2013 10:11am Broadband goes off with phone
Sandra43 Offline
Member

Registered: 13th Aug 2011
Posts: 64
Loc: Wirral
I am on BT telephone and Broadband. When i use the landline or someone rings me on the landline as soon as i answer it the broadband goes off. What can be causing this, and how can this be fixed.

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#790281 - 29th Apr 2013 10:14am Re: Broadband goes off with phone [Re: Sandra43]
TRANCENTRAL Offline

Green Meanie
Wiki Master

Registered: 10th Apr 2008
Posts: 13453
Loc: Underground
i had the same problem just got a filter all sorted now smile
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#790300 - 29th Apr 2013 11:06am Re: Broadband goes off with phone [Re: Sandra43]
Finney Online   content
Smartchild

Registered: 22nd Feb 2012
Posts: 413
Loc: here & there....
Sounds like you need filters. You should have a filter fitted to every phone socket in the house that has a phone connected to it.

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#790521 - 29th Apr 2013 8:19pm Re: Broadband goes off with phone [Re: Sandra43]
cameraman Offline
Enthusiast

Registered: 24th Mar 2011
Posts: 147
Loc: Tranmere
Have the same problem. It's a old BT line but I'm with SKY. The problem is we have filters fitted as well and it still happens. Checked the wiring and all seams fine. I'm an electrical engineer as well and it's baffling me

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#790528 - 29th Apr 2013 8:53pm Re: Broadband goes off with phone [Re: cameraman]
eddtheduck Offline
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Registered: 21st Feb 2011
Posts: 1294
Loc: happy place
Originally Posted By: cameraman
Have the same problem. It's a old BT line but I'm with SKY. The problem is we have filters fitted as well and it still happens. Checked the wiring and all seams fine. I'm an electrical engineer as well and it's baffling me


This is the sort of problem that has probably been caused by something changing if it was working OK previously. It sounds mostly like an ADSL filter missing or faulty somewhere.

Are any of the 'phones or the fax machine new?

Is the new main socket on the same line as the one that used to work OK?

Are you sure that you have ADSL filters plugged into EVERY extension on the line which is causing the problem?

Did you change or plug anything different in when the problem started?

It might be an idea to log into the router on 192.168.0.1, username Admin and password Sky, then bring up the Show Statistics page in the Router Status menu. Keep an eye on the Noise Margin figure keep watching that screen while you pick up a phone and see if it changes.

Finally, check if there is a wire, usually orange/white, connected to terminal 3 of the master socket. If so, disconnect it and see if that makes any difference as you do not need it.
smile
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#790564 - 29th Apr 2013 10:48pm Re: Broadband goes off with phone [Re: Sandra43]
oscarpops Offline
Addict

Registered: 15th Oct 2009
Posts: 230
Loc: bebington
We have the same trouble I'm with bt we just dial 1471 that usually gets us back on line

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#794294 - 16th May 2013 12:49am Re: Broadband goes off with phone [Re: Sandra43]
Lando Offline

Wise One

Registered: 10th Jul 2011
Posts: 801
Loc: Wirral
Filtering issue pm me i will sort
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