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Joined: Oct 2011
Posts: 300
Old Hand
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OP
Old Hand
Joined: Oct 2011
Posts: 300 |
Windows crashed so I used Windows 7 home premium 32 bit to reinstall. The original O.S was windows 7 64 bit home premium.Unfortunately I am now getting a message saying that my licence is invalid and I cannot get on to internet.
Any advice much appreciated.
Many thanks
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Joined: Jul 2012
Posts: 2,518
Forum Master
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Forum Master
Joined: Jul 2012
Posts: 2,518 |
You can use the same product key for 32 bit and 64 bit.
Where did you get your product key from?
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Joined: Oct 2011
Posts: 300
Old Hand
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OP
Old Hand
Joined: Oct 2011
Posts: 300 |
Thanks Burger I got product key off back of laptop so I know it is ok
thanks for interest
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Joined: Nov 2003
Posts: 21,269 Likes: 4
Wiki Master
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Wiki Master
Joined: Nov 2003
Posts: 21,269 Likes: 4 |
Try rebooting several times.
If you can do a windows update and reboot again.
Have seen something simular when 7 was new.
Failing that try the reinstall again.
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Joined: May 2011
Posts: 1,315
Forum Addict
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Forum Addict
Joined: May 2011
Posts: 1,315 |
Is the disc that you have used to install windows retail or oem? Product keys are different for each. U need oem.
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Joined: Jan 2013
Posts: 48
Newbeee
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Newbeee
Joined: Jan 2013
Posts: 48 |
Some OEM keys are only valid for the version shipped with the laptop.
At work yesterday, we had a 7 x86 machine that the customer had tried to install 7 x64 on. Naturally the problem was a 'non genuine' message.
A fresh install of x86 and the key validated without any issues.
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Joined: Mar 2013
Posts: 194
Enthusiast
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Enthusiast
Joined: Mar 2013
Posts: 194 |
Where is your original 64 bit disc to reinstall. I have had similar experiences when reinstalling off genuine disc. Activated by phone through the Microsoft product activation phone line. Relatively simple process.
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Joined: Oct 2011
Posts: 300
Old Hand
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OP
Old Hand
Joined: Oct 2011
Posts: 300 |
Many thanks for all replies most grateful.The windows os was preloaded and I did not do a back-up (will I never learn)
I did ring microsoft yesterday but they insisted the product code was not valid but I will ring again.
Thanks to everybody.
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Joined: May 2011
Posts: 1,315
Forum Addict
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Forum Addict
Joined: May 2011
Posts: 1,315 |
ANY oem disc (same version) will work,dell, toshiba, IBM etc.
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Posts: 2,354
Joined: April 2009
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