Moonstar, I am sure you are correct. Not only is there the time/ travel costs of the Officer concerned who has had to make two journeys, there will also have been the time & effort of the "background" people who raised the issue in the first place. There will NOW be lots of emails/ letters from my friend while he tries to negotiate a long repayment period. That again will take time from someone to answer.
I guess the issue is that he is "easy pickings" because he will always tell the truth. Also as a single person in a 1 bedroom flat and with a medical History
that nobody can contest makes him inelligble for work he has to rely on State payments to exist. THEY have their hands on those and can decide to manipulate them as they want - leaving him to argue the case after the event. It is known as being grabbed by the short & curlies.