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#760612 - 23rd Jan 2013 9:18pm Virgin Media Set up
TudorBlue Offline
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Registered: 26th Aug 2011
Posts: 191
Loc: Leasowe
Im having trouble tryiung to set my mates Virgin internet up(internet only). I have connected the routher to the modem then connected the router to his PC then restarted the pc, however I cannot get the internet up on the pc. If I plug the modem straight into the pc, the internet works fine. My mate wants to set up a wireless connection for his latop, ipad etc so any help with this will be very much appreciated. Thanks in advance guys Here are some pics






Edited by TudorBlue (23rd Jan 2013 9:20pm)

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#760616 - 23rd Jan 2013 9:22pm Re: Virgin Media Set up [Re: TudorBlue]
Mark Online   Reading


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Registered: 9th Nov 2003
Posts: 20958
Loc: Wirral
pm sent as there are so many fail points.
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#760617 - 23rd Jan 2013 9:26pm Re: Virgin Media Set up [Re: TudorBlue]
Mark Online   Reading


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Registered: 9th Nov 2003
Posts: 20958
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Thinking out loud i guess the Router Net Gear is not in the correct mode. Maybe ?
Is it the wrong subnet or range ?

Is it a Hub or a Router
is it a ADSL Router
Is it an ex SKY router ?

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#760621 - 23rd Jan 2013 9:34pm Re: Virgin Media Set up [Re: Mark]
TudorBlue Offline
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Registered: 26th Aug 2011
Posts: 191
Loc: Leasowe
Its the stuff that virgin sent my mate. The virgin cable screws into the back of the modem then I I can connect an ethernet cable from the modem straight to the pc and the internet works.When I connect the modem to the router, Dlink Or the netgear, then connect the router to the pc, thats when the internet doesnt work. Spent 2 hrs at it before and felt I had had enough. Im not on virgin myself but I was going off the same principle as my connection at home and mine works a treat

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#760622 - 23rd Jan 2013 9:36pm Re: Virgin Media Set up [Re: TudorBlue]
leylo Offline
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Registered: 13th Nov 2010
Posts: 16
Loc: wirral
Virgin have been down since 11.00 today back on now that could be problem. Seems to be upton, Moreton greasby arrowbrook exchange

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#760630 - 23rd Jan 2013 9:50pm Re: Virgin Media Set up [Re: TudorBlue]
Mark Online   Reading


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* ^^^^^^^ Could be the answer to all your problems wink
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#760641 - 23rd Jan 2013 10:17pm Re: Virgin Media Set up [Re: Mark]
yewgarth Online   content
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Edited by yewgarth (23rd Jan 2013 10:19pm)

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#760642 - 23rd Jan 2013 10:19pm Re: Virgin Media Set up [Re: TudorBlue]
TudorBlue Offline
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Registered: 26th Aug 2011
Posts: 191
Loc: Leasowe
The internet worked fine when the pc was plugged directly into the black modem, my mates internet was fine, the promlem lies between the router and pc

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#760649 - 23rd Jan 2013 10:36pm Re: Virgin Media Set up [Re: TudorBlue]
futurepast Offline
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Registered: 15th Mar 2012
Posts: 294
Loc: wirral
Try a modem up grade, virgin has a new modem with an inbuilt router,could solve your problem

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#760732 - 24th Jan 2013 10:36am Re: Virgin Media Set up [Re: TudorBlue]
casper Online   content
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Registered: 13th May 2012
Posts: 1195
Loc: wallasey
Dont know if this is any help,I have a D link router, on this set up the white cable stays screwed into the modem then I have a lead from the modem to the router then from the router to my PC, this cable is plugged into the seperate socket away from the block of four the first socket from the white cable on your router, dont know if this makes sense but give it a try, lets know how you get on

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#760734 - 24th Jan 2013 10:55am Re: Virgin Media Set up [Re: TudorBlue]
Mark Online   Reading


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Registered: 9th Nov 2003
Posts: 20958
Loc: Wirral
That will help as he mentioned he also has a Dlink that has been set up. I was told via pm, your not missing any text.
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#760737 - 24th Jan 2013 11:08am Re: Virgin Media Set up [Re: TudorBlue]
gibblet Offline
Newbeee

Registered: 21st Jun 2012
Posts: 16
Loc: moreton
When you connect the modem to router are you restarting the modem and router as well as the PC?
You need to check the internet light on the router is green not orange. (the 3rd light from the left.
check the tick light is out.

if the above is all ok go to the command screen on your PC and see what the IP address is. should be something like 192.168.0.2 (although the 2 can be any number really.) if it is see if you can ping the router from the pc address 192.168.0.1 if you can next try pinging a website such as www.bbc.co.uk or www.google.co.uk

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#760855 - 24th Jan 2013 7:03pm Re: Virgin Media Set up [Re: casper]
TudorBlue Offline
Enthusiast

Registered: 26th Aug 2011
Posts: 191
Loc: Leasowe
Originally Posted By: casper
Dont know if this is any help,I have a D link router, on this set up the white cable stays screwed into the modem then I have a lead from the modem to the router then from the router to my PC, this cable is plugged into the seperate socket away from the block of four the first socket from the white cable on your router, dont know if this makes sense but give it a try, lets know how you get on


Thats how its set up. Im going to my mates on Monday for round 2. Forgot to mention, my mates got windows xp running on the pc in question

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#760862 - 24th Jan 2013 7:37pm Re: Virgin Media Set up [Re: TudorBlue]
casper Online   content
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Registered: 13th May 2012
Posts: 1195
Loc: wallasey
From the pictures it looked like you had the white cable in the router,so the set up is white cable into modem, blue cable from modem to router,and cable from router to pc, connection should light up green globe on router, make sure all connectors are pushed well in, good luck

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#760879 - 24th Jan 2013 8:17pm Re: Virgin Media Set up [Re: casper]
TudorBlue Offline
Enthusiast

Registered: 26th Aug 2011
Posts: 191
Loc: Leasowe
Originally Posted By: casper
From the pictures it looked like you had the white cable in the router,so the set up is white cable into modem, blue cable from modem to router,and cable from router to pc, connection should light up green globe on router, make sure all connectors are pushed well in, good luck


The white virgin cable is connected to the modem and not the router, its a screwed up connection. No way of attaching this cable to the router.


Edited by TudorBlue (24th Jan 2013 8:18pm)

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