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#746144 - 27th Nov 2012 11:12am Item been in shop for repair for 1 year
Willo_ Offline
Forum Master

Registered: 5th Jul 2012
Posts: 2518
Loc: Merseyside
I have an item that has been in a shop for repair, its been in for slightly under a 1 year.

It still has not been fixed as they say they are waiting for parts.
They have put some new parts on it, but still waiting for more parts.

If i ask for it back how it is now, are they allowed to ask for money for work they have done so far, or can i ask them to take of parts they have fitted, and give me it back.

Every time i go into shop they give me excuse after excuse.

The item is a petrol remote control car.
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#746146 - 27th Nov 2012 11:19am Re: Item been in shop for repair for 1 year [Re: Willo_]
Mark Online   Reading


Wiki Master

Registered: 9th Nov 2003
Posts: 21002
Loc: Wirral
you dont say how it ended up in that shop?
Is it the shop you purchased it from?
Or is it a shop you put it in for repair?
If it was, was there any dates about how long?

Personally if it was a small shop i would ask to see the progress.
In this day and age nothing should take that long.
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#746149 - 27th Nov 2012 11:44am Re: Item been in shop for repair for 1 year [Re: Willo_]
granny Offline

Wiki Master

Registered: 29th Jun 2011
Posts: 13689
Loc: Wirral
Why don't you ask to see it, just incase they've broken it!
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#746150 - 27th Nov 2012 11:49am Re: Item been in shop for repair for 1 year [Re: Mark]
Willo_ Offline
Forum Master

Registered: 5th Jul 2012
Posts: 2518
Loc: Merseyside
Originally Posted By: Mark
you dont say how it ended up in that shop?
Is it the shop you purchased it from?
Or is it a shop you put it in for repair?
If it was, was there any dates about how long?

Personally if it was a small shop i would ask to see the progress.
In this day and age nothing should take that long.


I never bought it from this shop.
I just put it in this shop for repair.
They told me when i put it in 4 weeks at the max.

I will go pay the shop a visit now, and see what there excuse is now.
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#746151 - 27th Nov 2012 12:04pm Re: Item been in shop for repair for 1 year [Re: Willo_]
Willo_ Offline
Forum Master

Registered: 5th Jul 2012
Posts: 2518
Loc: Merseyside
Just been to shop, was told same rubbish, come in on Saturday and speak to engineer.

There customer services in that shop are terrible.

I just said have it ready for me to collect on Saturday, fixed or not.
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#746175 - 27th Nov 2012 1:22pm Re: Item been in shop for repair for 1 year [Re: Willo_]
DeanoBirko Offline
Wise One

Registered: 12th Oct 2011
Posts: 783
Loc: Birkenhead
Make sure you get a reciept. Id get it back asap and dont wait for a repair.

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#746176 - 27th Nov 2012 1:23pm Re: Item been in shop for repair for 1 year [Re: DeanoBirko]
Willo_ Offline
Forum Master

Registered: 5th Jul 2012
Posts: 2518
Loc: Merseyside
Originally Posted By: DeanoBirko
Make sure you get a reciept. Id get it back asap and dont wait for a repair.
I have receipt for 10 I paid when i took it in sort of a deposit for them to go ahead with work, i paid with card, however the receipt has been in my wallet for almost a year, that it has now faded.
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#746235 - 27th Nov 2012 4:31pm Re: Item been in shop for repair for 1 year [Re: Willo_]
Lynda Offline
Member

Registered: 18th Jun 2010
Posts: 81
Loc: Rock Ferry
if the deposit was paid with credit or debit card BC, you should be able to get a copy of your statement and as long as the shop is named on there, they have got to accept that as proof of payment I think

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#746238 - 27th Nov 2012 4:46pm Re: Item been in shop for repair for 1 year [Re: Willo_]
Willo_ Offline
Forum Master

Registered: 5th Jul 2012
Posts: 2518
Loc: Merseyside
When i get it back on Saturday, any one else know of a shop that does these repairs on petrol remote control cars.
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#746258 - 27th Nov 2012 6:13pm Re: Item been in shop for repair for 1 year [Re: Willo_]
Wizzo Offline
Newbeee

Registered: 25th Aug 2010
Posts: 43
Loc: Wallasey
This repair shop isn't in Mill Lane, Liscard is it? I took my cassette/radio there years ago, the string attached to the radio tuning knob had snapped, and it just needed replacing. I paid 10 deposit, was given no receipt, owner said he'd tape a note to the till...

When I turned up the agreed week later, he said it was "unfixable" and "What tenner?!" shocked I was with my Dad and I jogged his memory very bloody quickly, I can tell you! whippy

Having got my 10 refunded, I asked for my radio back too, and he said "It's all in bits!" So I left it... I should have told him to put it all back together again! But then I'm sure it would have been "unfixable" when I got it back. It would have deprived HIM of a free radio/cassette player though! mad

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#746273 - 27th Nov 2012 7:34pm Re: Item been in shop for repair for 1 year [Re: Wizzo]
_Ste_ Offline


Wiki Master

Registered: 7th Aug 2005
Posts: 15985
Loc: New Brighton
Originally Posted By: Wizzo
This repair shop isn't in Mill Lane, Liscard is it? I took my cassette/radio there years ago, the string attached to the radio tuning knob had snapped, and it just needed replacing. I paid 10 deposit, was given no receipt, owner said he'd tape a note to the till...

When I turned up the agreed week later, he said it was "unfixable" and "What tenner?!" shocked I was with my Dad and I jogged his memory very bloody quickly, I can tell you! whippy

Having got my 10 refunded, I asked for my radio back too, and he said "It's all in bits!" So I left it... I should have told him to put it all back together again! But then I'm sure it would have been "unfixable" when I got it back. It would have deprived HIM of a free radio/cassette player though! mad


Same shop I spent 60 on an arcade monitor for them to have it back 3 times, they wrecked the circuit board because they can't solder properly and in the end the last straw was when I got it back the last time the lopt started smoking so I called it a day.
I would never go back there, I have since repaired 3 of my arcade monitors myself and I buy the parts on eBay.
That shop also charge for using a card.

Joke.
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#746284 - 27th Nov 2012 7:58pm Re: Item been in shop for repair for 1 year [Re: Willo_]
ponytail Offline
Smartchild

Registered: 31st Dec 2008
Posts: 575
Loc: wirral
As they have ignored you for nearly a year, tell them you want it repaired and you won't be paying for the repair as it was longer than the 4 weeks you were quoted. Also threaten to take them to Trading Standards. Advise them you will be seeking compensation for non-use of your item due to their failure to repair within a reasonable time-scale and you may ultimately go to Citizens Advice. You possibly could have them on a theft charge if you do not see your item on Saturday and inform the Police.
They will be shaking in their boots by all of the above. Good luck. You could quote you have had advice from Consumer Protection.


Edited by ponytail (27th Nov 2012 7:58pm)

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#746288 - 27th Nov 2012 8:00pm Re: Item been in shop for repair for 1 year [Re: Willo_]
saltytom Offline
Old Hand

Registered: 23rd May 2011
Posts: 348
Loc: WALLASEY
Ah Mill lane, The Djs of wallasey could write volumes about that place items seem to vanish in the nether regions.
Put a turntable in about 1975 never seen again, my ex bought a karioki machine never seen again after it developed a fault.
Catch him in the Farmers wallsey village how can you solder after a gallon of cider or carlsberg special

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#746291 - 27th Nov 2012 8:07pm Re: Item been in shop for repair for 1 year [Re: Wizzo]
Willo_ Offline
Forum Master

Registered: 5th Jul 2012
Posts: 2518
Loc: Merseyside
Originally Posted By: Wizzo
This repair shop isn't in Mill Lane, Liscard is it? I took my cassette/radio there years ago, the string attached to the radio tuning knob had snapped, and it just needed replacing. I paid 10 deposit, was given no receipt, owner said he'd tape a note to the till...

When I turned up the agreed week later, he said it was "unfixable" and "What tenner?!" shocked I was with my Dad and I jogged his memory very bloody quickly, I can tell you! whippy

Having got my 10 refunded, I asked for my radio back too, and he said "It's all in bits!" So I left it... I should have told him to put it all back together again! But then I'm sure it would have been "unfixable" when I got it back. It would have deprived HIM of a free radio/cassette player though! mad
Dont know what happened to my previous post, its diassapered, no its not this shop.

Don't know if am allowed to name shop.
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#746295 - 27th Nov 2012 8:22pm Re: Item been in shop for repair for 1 year [Re: saltytom]
Gold_Moon Offline
Smartchild

Registered: 26th Nov 2011
Posts: 430
Loc: Wallasey
Originally Posted By: saltytom
Ah Mill lane, The Djs of wallasey could write volumes about that place items seem to vanish in the nether regions.
Put a turntable in about 1975 never seen again, my ex bought a karioki machine never seen again after it developed a fault.
Catch him in the Farmers wallsey village how can you solder after a gallon of cider or carlsberg special


Yep! He's as legitimate as a 3 note, and as reliable as a glass hammer!

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