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#745879 - 26th Nov 2012 3:40am Virus in laptop, what to do?
Elizabeth Offline
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Registered: 28th Jul 2011
Posts: 718
Loc: Prenton, Wirral
I am very much ignorant when it comes to computers, but today my husband found that I have virus on my laptop frown He tells me it's an svchost.exe virus. He's tried everything to get rid of it but can't. Before I pay someone to help me, does anyone know a way to get rid of it?

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#745886 - 26th Nov 2012 6:45am Re: Virus in laptop, what to do? [Re: Elizabeth]
ITbear Offline
Newbeee

Registered: 12th Nov 2012
Posts: 15
Loc: Wirral
Svchost.exe is not a virus. It's part of windows.
If you google it, it will explain what it does.
For virus checking I would recommend AVG free. Just download and install and it will do the rest.

Hope this has been helpful.

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#746039 - 26th Nov 2012 8:39pm Re: Virus in laptop, what to do? [Re: Elizabeth]
Mark Online   Reading


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Registered: 9th Nov 2003
Posts: 21011
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As above. That name is not a virus.
_________________________
My Avatar images are all from the Wirral Gallery.Click Me
Wow Wirral History is coming along Great! Wirral History

we get +200 new members a month now smile

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#746059 - 26th Nov 2012 9:57pm Re: Virus in laptop, what to do? [Re: Elizabeth]
lludd_eraint Offline
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Registered: 26th Nov 2012
Posts: 8
Loc: wallasey
hi, i do not use windows (as i consider windows itself to be a virus!)

anyway, svchost.exe is used by windoze to serve other applications.
svchost.exe can be a virus because of the probability of some ten year old kid writing a script to inject .dll files into your svchost.exe

svchost.exe in theory is great as it helps your computer to run faster, but it is not so great when connecting to internet and so on because people can exploit the weaknesses.

http://www.microsoft.com/security/portal/Threat/Encyclopedia/Entry.aspx?Name=Worm%3aWin32%2fConficker.A

that link from microsoft shows an example of how a virus / worm can enter your svchost.exe - the same link will also give you a patch or update so your windows machine is secure... or as secure as microsoft want you to be. which is not secure at all...

sorry i cant help you in removing this! only thing i can suggest is reformat and reinstall (which is necessary many times for windows users)

if you want a trouble free computer that is virtually impossible to get a virus, try linux, - search google for ubuntu. its free.

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#746388 - 28th Nov 2012 2:36am Re: Virus in laptop, what to do? [Re: Elizabeth]
Elizabeth Offline
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Registered: 28th Jul 2011
Posts: 718
Loc: Prenton, Wirral
I have had to take it to a repair man, it's going to take a couple of days to repair to the tune of abt £150. The virus was disguising itself as svchost.exe ( or something of that ilk, as I said I'm a bit ignorant when it comes to computer terminology!) But it's reproducing itself and I'm told would eventually have bollocksed my laptop completely, although that's not the words said by the repairman obviously. Each time I would shut it down the computer would try to update something which never happened and then upon switching it on the next day, I'd usually get a message that Windows could not start properly and I'd have to go through the rigamorole of about 15-20 minutes of it trying to correct whatever was wrong. My husband is a whizz with computer stuff and it completely baffled him to the point where he almost threw it because there was bugger all he could do to remove the virus.
Thanks for your answers (not that I understood any of them :), they would have had to have been read by husband who could have made sense of them) Anyway, I will be buying all kinds of malware and better virus protectors than McAfee when I get it back

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#746389 - 28th Nov 2012 2:48am Re: Virus in laptop, what to do? [Re: Elizabeth]
baggyuncle51 Offline
Newbeee

Registered: 20th Sep 2009
Posts: 39
Loc: moreton wirral
I swear by AVAST, its free,,, and if you go to scan button and set it to "BOOT TIME" scan. and do a restart. and let it do its job. before windows boots up,,,,usually sorts nearly all problems,
i also use "Malware bytes, also free ...
doing regular scans really helps...........
hope this helps

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#746395 - 28th Nov 2012 7:04am Re: Virus in laptop, what to do? [Re: Elizabeth]
ITbear Offline
Newbeee

Registered: 12th Nov 2012
Posts: 15
Loc: Wirral
£150!!!!!!! For a virus removal!!!!!! Ermmmm. Ok. Personally for that kinda price I would of coppied all my files on to a pen drive n bought myself a new 2TB HDD, and start afresh with a new install.

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#746396 - 28th Nov 2012 7:07am Re: Virus in laptop, what to do? [Re: Elizabeth]
ITbear Offline
Newbeee

Registered: 12th Nov 2012
Posts: 15
Loc: Wirral
BTW, how did your husband come to realise that there was a virus on the laptop? Anti-virus scan? Task manager?

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#746552 - 28th Nov 2012 6:44pm Re: Virus in laptop, what to do? [Re: ]
lludd_eraint Offline
Beginner

Registered: 26th Nov 2012
Posts: 8
Loc: wallasey
Originally Posted By: Makira
Hi,

If you have any virus related problem then I suggest you Virusremovalsupport[dot]co[dot]uk. I am also discuss my virus related problem here. They help to remove virus from my pc by remote access.


giving an unknown company or a stranger remote access to your pc could be seen as a high security risk...

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#746557 - 28th Nov 2012 6:51pm Re: Virus in laptop, what to do? [Re: Elizabeth]
lludd_eraint Offline
Beginner

Registered: 26th Nov 2012
Posts: 8
Loc: wallasey
£150 just to remove a virus?

for £150, i would have removed your virus, checked your pc for hidden malware, get your windows nicely with great looking curtains as well as giving extra memory in your pc if you need it... or a better or second hdd...

would have also installed linux (so when you start your pc you can choose to use windows or linux) and hopefully you would see the benefits of linux and finally ditch windoze.

£150 for just a virus removal seems so expensive!!!

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#746631 - 28th Nov 2012 10:14pm Re: Virus in laptop, what to do? [Re: Elizabeth]
TheDr Offline
Forum Master

Registered: 23rd Feb 2010
Posts: 2631
Loc: Wirral
You are paying AT LEAST three times too much for a virus removal.

If you're still in the States you could have posted it here, had it fixed and back for less than you're paying.

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#746667 - 29th Nov 2012 3:30am Re: Virus in laptop, what to do? [Re: Elizabeth]
Elizabeth Offline
Veteran

Registered: 28th Jul 2011
Posts: 718
Loc: Prenton, Wirral
Yes I know it's expensive ( see not everything is cheap here in the good ole U S of A) He charges £50 just to look at it before he's even begun to fix the problem...it's the going rate here I'm afraid frown We have 'The Geek Squad' here which are a part of the Best Buy company, not sure if you have them yet in UK too, and for them to look at it would have cost even more. Unfortunately it would have cost a damn sight more to replace it.
So, I have to suck it up if I want a clean, virus free laptop

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#746668 - 29th Nov 2012 3:41am Re: Virus in laptop, what to do? [Re: ITbear]
Elizabeth Offline
Veteran

Registered: 28th Jul 2011
Posts: 718
Loc: Prenton, Wirral
Originally Posted By: ITbear
BTW, how did your husband come to realise that there was a virus on the laptop? Anti-virus scan? Task manager?

Well it began with me asking him to take a look at it because I kept getting odd messages upon booting it up, then I'd get the blue screen of death. I'd regularly run a full scan on it and nothing showed up, so whatever he anti virus scan he performed it showed there were 3 trojan viruses disguising themselves as something very similar to svchost.exe. As I said, he is a whizz with computers but it completely baffled him...couldn't do a system restore at all.
I would understand how I'd got it if I went to all kinds of pervy websites and such...but all I ever do is look at homes for Sale, cars for Sale and maybe do a few emails smile

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#746672 - 29th Nov 2012 7:16am Re: Virus in laptop, what to do? [Re: Elizabeth]
ITbear Offline
Newbeee

Registered: 12th Nov 2012
Posts: 15
Loc: Wirral
Viru's are pretty easy to pick up from anywhere. Imagin ur standing in a room full of people with a cold. Every one sneezing, coughing... Just being ill. Ur in the middle of the room surrounded by everyone, and all you have as defence is a tissue.
I think that about sums up windows built in security quite well... A tissue.

Sorry about the mad metaphor, its quite early in the morning and I've had a lot of caffeine :-)

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#746674 - 29th Nov 2012 7:34am Re: Virus in laptop, what to do? [Re: Elizabeth]
ITbear Offline
Newbeee

Registered: 12th Nov 2012
Posts: 15
Loc: Wirral
Viru's are pretty easy to pick up from anywhere. Imagin ur standing in a room full of people with a cold. Every one sneezing, coughing... Just being ill. Ur in the middle of the room surrounded by everyone, and all you have as defence is a tissue.
I think that about sums up windows built in security quite well... A tissue.

Sorry about the mad metaphor, its quite early in the morning and I've had a lot of caffeine :-)

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