Hi everyone, I really need some advice, I'm at the end of my tether to honest!!
Anyway my 82 year old mum lives in Sheltered Accommodation in Rock Ferry, which is owned by a certain housing association. She's lived there for approximately 7 years, and has really enjoyed living there up until about the last 6 months or so.
A lady moved into the flat opposite her, who drinks regularly, smokes like a chimney and also has a bad case of a weak bladder. This woman's smells are coming into my mum's flat. And more recently the woman has been so drunk that she has set fire to her flat on numerous occasions. My mum has complained to the housing association many times, as have myself and my brother. I mean you get out of the lift and you can instantly smell a mixe of stale alcohol, stale smoke and urine all they way down to my mum's flat. I'm not joking it is a horrible combination of smells.
The housing association have said they are drawing up a picture of what's going on and they are looking into finding somewhere else for this lady to go to.
That was until today when a letter arrived telling my mum that they appreciate they we ( her family have concerns)but are no longer considering moving this lady to somewhere else. Instead in this letter they have stated that if another flat where to become available in one of their schemes ( another sheltered place). They would be happy for MY mum to move into there and give her flat up.
How dare they even think my mum wants to move away from all the friends she's made!!!! So angry about this, I really am!! I have phoned the housing myself today and was told I would receive a call back, which did not happen. I get the impression that they don't want to speak to me about it.
This lady obviously isn't capable of looking after herself and in my honest opinion needs to be a care home.
My mum is terrified of waking up with the whole building on fire. She is so scared that she actually went out and got £8000 worth of contents insurance for her flat (I had to phone up and reduce the amount of insurance she needed, the contents of her flat do not amount to £8000).
Does anyone know who I can contact other than the housing, to get some proper help?
Any advice or information would be very gratefully received!!