WikiWirral its great, register, enjoy and welcome.
Forum Stats
12137 Members
65 Forums
72385 Topics
976050 Posts
18 posts in the last 24hrs
Max Online: 7831 @ 8th Apr 2013 4:18pm
Who's Online - Click Me
62 registered (11kendo, 10 invisible), 1128 Guests and 188 Spiders online.
Key: Admin, Global Mod, Mod
Social Media : Follow Us


(Views 7days)This Weeks Most Read
Wirral Globe 564
Raspberry Pi in the classroom! 444
HMT Lancastria 414
Another Big Waste Fire in Liverpool. 390
Name help 363
54 plate renault clio 3rd brake light 184
A job. Company not named. 143
Wirral TUC Meeting re Update on Wallasey CLP Suspe 126
crop loss & water rationing in Dominican Republic 102
Another tree down on Arrowe park Road? 99
New General Forums
Lib/dems rule the day
by JimmyG
2nd Dec 2016 10:59pm
Daft funny joke
by venice
2nd Dec 2016 5:54pm
We dont learn much.
by venice
1st Dec 2016 9:22pm
Freegle
by venice
1st Dec 2016 6:36pm
New Wirral History
Name help
by Paternoster21
3rd Dec 2016 8:03am
HMT Lancastria
by granny
2nd Dec 2016 11:38pm
Cubitts Holland and Hannen
by fish5133
27th Nov 2016 5:38pm
Fire station
by chris7777
22nd Nov 2016 12:24pm
Buy a house in Greasby for 12s a week - in 1935
by yoller
6th Oct 2016 6:56pm
Forum Tips
Photo Gallery Forums
fireworks on the Mersey last night
Hadlow train station
Topic Replies
Vet help
by colin86
Mobile mechanic needed to fit a wishbone
by anniebo28
Bunchems Xmas present warning
by lincle
Another tree down on Arrowe park Road?
by diggingdeeper
11:53 AM
That was kept a bit quiet?
by venice
11:25 AM
anything with castors
by dustymclean
10:53 AM
Pot Holes--How Long To Repair
by keef666
10:34 AM
Blank Page : Offline
by Mark
09:53 AM
MIG welder
by anniebo28
01:34 AM
December
M Tu W Th F Sa Su
1 2 3 4
5 6 7 8 9 10 11
12 13 14 15 16 17 18
19 20 21 22 23 24 25
26 27 28 29 30 31
Recent Posts : What's On ?
Wirral TUC Meeting re Update on Wallasey CLP Suspe
by RUDEBOX
30th Nov 2016 9:16pm
World Aids Day Event 2016. Liverpool
by RUDEBOX
30th Nov 2016 9:05pm
Topic Options
Rate This Topic
#736898 - 25th Oct 2012 4:16pm Advice for after buying a Mobile
lauren_lfc89 Offline
Enthusiast

Registered: 19th Jan 2012
Posts: 147
Loc: Woodchurch
Dont no if this is in the right place, just wondering if anyone can help.

I bought a phone from CEX last friday, the staff member did not show me the phone out of the box or working. I got home, put my sim card in and it was showing offline.

I left it for a few hours but it was still saying the same thing, so i tried the sim card in another phone and it worked. Took phone back, got told it was a problem with the sim tray and that the pins were bent. Was told they could fix it for me.

Went to pick phone up today, got told phone cannot be fixed and they accused me of breaking the phone and would not offer me a refund or an exchange.

Were do i stand with this? Surely they cannot be allowed to do this.

Thanks

Top
Ask Wiki : Advertising
Click me for more Information......


Looking for a Service / Tradesman? Look in our Local Business Directory. Click Me
#736911 - 25th Oct 2012 4:59pm Re: Advice for after buying a Mobile [Re: lauren_lfc89]
Dilly Offline

Wiki Addict

Registered: 17th Jul 2011
Posts: 7545
Loc: wallasey
I would think you are entitled to a full refund as it is not fit for purpose, also surely they should have shown you it working. Good luck.

Top
#736926 - 25th Oct 2012 5:25pm Re: Advice for after buying a Mobile [Re: Dilly]
chriskay Offline
Forum Veteran

Registered: 25th Oct 2007
Posts: 4868
Loc: shropshire
withthat

Maybe next time you'll make sure it works before leaving the shop. Now you've got the problem of convincing them it was faulty from the start.
_________________________
Carpe diem.

Top
#737254 - 26th Oct 2012 4:43pm Re: Advice for after buying a Mobile [Re: chriskay]
BigBadBorisJ Offline
Enthusiast

Registered: 1st Oct 2012
Posts: 174
Loc: Wirral
Originally Posted By: chriskay
Now you've got the problem of convincing them it was faulty from the start.


...and us

Top
#737270 - 26th Oct 2012 5:45pm Re: Advice for after buying a Mobile [Re: BigBadBorisJ]
lauren_lfc89 Offline
Enthusiast

Registered: 19th Jan 2012
Posts: 147
Loc: Woodchurch
Why on earth would i want to spend 90 on a phone and break it so this would happen, you idiot!!!

Top
#737287 - 26th Oct 2012 6:27pm Re: Advice for after buying a Mobile [Re: lauren_lfc89]
Sanchez Offline

Wiki Veteran

Registered: 17th Dec 2003
Posts: 8019
Loc: my house
Originally Posted By: lauren_lfc89
Why on earth would i want to spend 90 on a phone and break it so this would happen, you idiot!!!


lamethrower bananadance

Funny old bunch here but you'll get the hang of us!!

Total Grrrs at that place and by the sounds of it your going to have to play hard ball with them, make a show, be tactful or which ever method suits your best!


Edited by Sanchez (26th Oct 2012 6:28pm)
_________________________
Uncertainty or not knowing causes depression, Im happy because I know I'm going to die one day!

Top
#737299 - 26th Oct 2012 7:16pm Re: Advice for after buying a Mobile [Re: lauren_lfc89]
BigBadBorisJ Offline
Enthusiast

Registered: 1st Oct 2012
Posts: 174
Loc: Wirral
Originally Posted By: lauren_lfc89
Why on earth would i want to spend 90 on a phone and break it so this would happen, you idiot!!!


Excuse me? I resemble that comment!

Connectors could be damaged by accident when putting the sim card in.

You should have checked it was working prior to leaving the shop seeing as you knew you were buying a 2nd hand phone.

I don't see why they SHOULD give you your money back in all honesty.

Chalk this one up to experience and let it be a lesson learned. I presume you are around 22 given your username so you have plenty more years ahead of you in which to be careful.

Top
#737307 - 26th Oct 2012 8:12pm Re: Advice for after buying a Mobile [Re: lauren_lfc89]
Salmon Offline
Forum Addict

Registered: 8th Oct 2011
Posts: 1698
Loc: Wallasey
I reckon you are well within your rights to expect a refund.
Good advice here
http://whatconsumer.co.uk/returning-damaged-or-faulty-goods/

Top

Moderator:  Mod 
Random Wirral Images

Click to View Topic.
Newest Topics
Mobile mechanic needed to fit a wishbone
by anniebo28
Vet help
by colin86
06:25 PM
Another tree down on Arrowe park Road?
by Davefabo
11:08 AM
Game shocking prices!!!
by eddtheduck
04:55 PM
Another Big Waste Fire in Liverpool.
by Wally1
4th Dec 2016 10:24am
For Sale & Free
MIG welder
by anniebo28
01:34 AM
IPhone 4s 16gb 35
by anniebo28
4th Dec 2016 12:45pm
Steam Train Money Box/Ornaments
by Tranquil
1st Dec 2016 11:32am
Childs LFC Bike 5 - 8 Yr old
by Pete_M
1st Dec 2016 1:10am
Cat related Collectables
by Tranquil
29th Nov 2016 4:48pm
Featured Member
Registered: 18th Sep 2008
Posts: 5001
Newest Members
lucyw, BarbaraL, SherryLover, missyb, DavidSharpe
12137 Registered Users
Today's Birthdays
No Birthdays
New Wirral Info
Vet help
by colin86
06:25 PM
Gymnastics coaches needed.
by margy
3rd Dec 2016 9:28pm
Wirral Globe
by locomotive
1st Dec 2016 6:25pm
Wirral TUC Meeting re Update on Wallasey CLP Suspe
by RUDEBOX
30th Nov 2016 9:16pm
World Aids Day Event 2016. Liverpool
by RUDEBOX
30th Nov 2016 9:05pm
News : New Topics
That was kept a bit quiet?
by venice
11:25 AM
Another tree down on Arrowe park Road?
by Davefabo
11:08 AM
Bunchems Xmas present warning
by venice
09:28 AM
Another Big Waste Fire in Liverpool.
by Wally1
4th Dec 2016 10:24am
Pensby Hotel
by granny
29th Nov 2016 6:39pm
New Enthusiast Forums
Mobile mechanic needed to fit a wishbone
by anniebo28
Game shocking prices!!!
by eddtheduck
04:55 PM
54 plate renault clio 3rd brake light
by Mike72
1st Dec 2016 12:52pm
Raspberry Pi in the classroom!
by FelixCowden
30th Nov 2016 9:27pm
crop loss & water rationing in Dominican Republic
by FelixCowden
30th Nov 2016 8:46pm
(Views 24hrs)Trending Newest Topics
Another tree down on Arrowe park Road? 99
That was kept a bit quiet? 62
MIG welder 55
Vet help 53
Bunchems Xmas present warning 42
Mobile mechanic needed to fit a wishbone 5
Wirral Sunrise Sunset
Sunrise Tue 8:13am
Sunset Tue 3:53pm
Local Time Tue 7:56pm
WikiWirral Can . . . .
Advertising Click me
To Advertise with
Wikiwirral Click Me