WikiWirral values you and your opinion.
Forum Stats
12193 Members
65 Forums
72622 Topics
978620 Posts
81 posts in the last 24hrs
Max Online: 7831 @ 8th Apr 2013 4:18pm
Who's Online - Click Me
97 registered (4436789, 17 invisible), 1654 Guests and 212 Spiders online.
Key: Admin, Global Mod, Mod
Social Media : Follow Us


(Views 7days)This Weeks Most Read
Parking Charges 1114
Trump 1097
Question Time 483
Something to get a drone off a roof! 465
Paypal help 448
Paper Recycling. ? 381
Animal Cruelty in the Film Industry 377
Best Price for Scarpping my car 355
When we live to be a 100 yrs old 354
Problem With Wifi 327
New General Forums
Test on old english words
by derekdwc
20th Jan 2017 8:02pm
Jets
by cools
20th Jan 2017 12:14pm
The Scouse Accent
by palemoon
18th Jan 2017 7:49pm
birthday wishes
by sunnyside
18th Jan 2017 12:48pm
New Wirral History
753 Sea Horse, Unit 9, Wallasey Waterfront
by Norton
18th Jan 2017 9:07pm
What was County Hall, Abbey Street, Birkenhead?
by yoller
15th Jan 2017 1:28pm
752 The Old Manor Club, Withens Lane, Liscard
by Norton
13th Jan 2017 2:20pm
751 Plough Inn, Mount Pleasant Rd, New Brighton
by Norton
13th Jan 2017 1:38pm
351 Prince Alfred 30 Tunnel Road 30 30 to 32
by yoller
8th Jan 2017 7:18pm
Forum Tips
Photo Gallery Forums
fireworks on the Mersey last night
Hadlow train station
Topic Replies
Trimm Rock Quarry, Cilcain
by rocks
Yesterday at 11:14 PM
Looking to swap an xbox one for a ps4
by Matt98
Yesterday at 10:36 PM
Trump
by granny
Yesterday at 09:01 PM
Animal Cruelty in the Film Industry
by svenlock68
Yesterday at 08:43 PM
Canal Fishing
by Habdab
Yesterday at 08:37 PM
Police Convoy
by svenlock68
Yesterday at 08:13 PM
Problem With Wifi
by Uffda
Yesterday at 07:32 PM
Question Time
by paxvobiscum
Yesterday at 07:23 PM
What song are you listening to?
by diggingdeeper
Yesterday at 06:41 PM
January
M Tu W Th F Sa Su
1
2 3 4 5 6 7 8
9 10 11 12 13 14 15
16 17 18 19 20 21 22
23 24 25 26 27 28 29
30 31
Recent Posts : What's On ?
Indian/Jazz fusion music Liverpool
by buddy
17th Jan 2017 9:46am
Chinese New Year Liverpool
by paxvobiscum
15th Jan 2017 11:08am
Page 1 of 2 1 2 >
Topic Options
Rate This Topic
#732393 - 11th Oct 2012 12:33pm Mobile phone
Willo_ Offline
Forum Master

Registered: 5th Jul 2012
Posts: 2518
Loc: Merseyside
I sent a phone to samsung for repair, under warranty, over a month ago, today i get a phone call telling me they can not get the parts it needs to repair it, but they have offered me another phone, different model.

But i am not happy with the model they offered me, I told them this, and also told them, i dont mind waiting a bit longer to see if they can fix my other one i sent them.

Where do i stand on this, I do not want to except there offer.
_________________________
..

Top
Law & Order : Advertising
Click me for more Information......

* * * Rapid Hydraulics - Hydraulic Hose Repairs * * *
Now Advertise with WikiWirral.
WikiWirral stats 35,000 Page Views a Day +500 Search Engines.. Click Me
#732398 - 11th Oct 2012 12:42pm Re: Mobile phone [Re: Willo_]
TheDr Offline
Forum Master

Registered: 23rd Feb 2010
Posts: 2631
Loc: Wirral
As the phone is under warranty you are entitled to either a repair or replacement, within a reasonable time. If they are saying that the parts are no longer available or that stock is not due in for some time then they can, and have, offered to replace the item with one of equal or greater value.
As this is not a direct swap (like for like) you are within your right to reject their offer, and, if you wish, allow them additional time (the duration of which you should agree to beforehand) to allow them to attempt the repair. This does not affect you statutory rights and if an effective repair cannot be completed and you do no accept the replacement then you are entitled to a refund.

Top
#732402 - 11th Oct 2012 12:56pm Re: Mobile phone [Re: Willo_]
Willo_ Offline
Forum Master

Registered: 5th Jul 2012
Posts: 2518
Loc: Merseyside
I no longer have receipt for this phone, so refund is out question.

I would rather have my own phone fixed even if this takes time. They could offer me the S3, and i would still decline.

The phone i sent off was a samsung wave s8500, the phone they have offered me is http://www.samsung.com/uk/consumer/mobile-devices/smartphones/android/GT-S7500ABABTU

Am waiting on phonecall from them, so i will see what they have to say.


Edited by BurgerChips (11th Oct 2012 12:59pm)
_________________________
..

Top
#732454 - 11th Oct 2012 3:39pm Re: Mobile phone [Re: Willo_]
shenniko Offline
Beginner

Registered: 2nd Oct 2012
Posts: 5
Loc: Bebington
I wouldnt exactly say that was an upgrade..

http://www.esato.com/phones/compare.php?phone=603&cp=888

What they are offering has:
A smaller display resolution
Smaller Internal Memory
Doesnt support Java (web browsing)
shorter Battery life..

Use the above website to compare your phone with anything they offer you, make sure you actually getting an upgrade.. And if you get something better for free.. Bonus! laugh

Robbie

Top
#733846 - 16th Oct 2012 9:48am Re: Mobile phone [Re: shenniko]
Willo_ Offline
Forum Master

Registered: 5th Jul 2012
Posts: 2518
Loc: Merseyside
Here is a replie I just got from Samsung

Unfortunately I have confirmed with our engineer Dean that the original phone is unrepairable as requires a new PCB board which essentially means a new phone is the best option. I am really sorry to give you this News as I understand that the item was a present.

Would you like to go ahead with exchange for GT-S5830 GALAXY ACE ?

Please let me know as soon as possible.
_________________________
..

Top
#734141 - 16th Oct 2012 8:53pm Re: Mobile phone [Re: Willo_]
_Ste_ Offline


Wiki Master

Registered: 7th Aug 2005
Posts: 15985
Loc: New Brighton
Something smells wrong there.

Top
#734184 - 16th Oct 2012 10:52pm Re: Mobile phone [Re: _Ste_]
Willo_ Offline
Forum Master

Registered: 5th Jul 2012
Posts: 2518
Loc: Merseyside
I have declined there offer of exchange for that phone, they phoned me and said they will go speak to someone and get back to me, in the morning.
_________________________
..

Top
#734219 - 17th Oct 2012 8:55am Re: Mobile phone [Re: Willo_]
Willo_ Offline
Forum Master

Registered: 5th Jul 2012
Posts: 2518
Loc: Merseyside
just received phonecall, I have excepted there offer, as they where just going to send my original phone back.
_________________________
..

Top
#734223 - 17th Oct 2012 9:08am Re: Mobile phone [Re: Willo_]
_Ste_ Offline


Wiki Master

Registered: 7th Aug 2005
Posts: 15985
Loc: New Brighton
they are full of it, ask for your old phone back too, so you buy a nice new phone, it breaks down so you send it for repair under warranty and they say it cannot be fixed and offer you an older phone?

they are having you off mate, go down the shop and demand some answers or to see someone in charge and not some spotty geek whos not long left school!

Top
#734224 - 17th Oct 2012 9:11am Re: Mobile phone [Re: _Ste_]
Willo_ Offline
Forum Master

Registered: 5th Jul 2012
Posts: 2518
Loc: Merseyside
Cant go to shop ste, am dealing with samsung direct
_________________________
..

Top
#734226 - 17th Oct 2012 9:19am Re: Mobile phone [Re: Willo_]
_Ste_ Offline


Wiki Master

Registered: 7th Aug 2005
Posts: 15985
Loc: New Brighton
bummer thumbsdown
_________________________


http://www.youtube.com/user/stetopop

Top
#734227 - 17th Oct 2012 9:19am Re: Mobile phone [Re: Willo_]
Willo_ Offline
Forum Master

Registered: 5th Jul 2012
Posts: 2518
Loc: Merseyside
Your right ste, i have just sent an email to the execoffice at samsung.

I have done some research and some thinking, and I am not prepered to except this exchange.

The galaxy ace, is not an upgrade on samsung wave s8500, the specs where high on s8500, and the specs on galaxy ace are no where near what they are on s8500 wave.

You think you can have me over on this, because i can not return it to place of purchase, as it was bought for me by my brother a few weeks before he passed away.

I am not prepered to except a lesser quality phone.

I dont know how you can sit there and say the ace is an upgrade on the s8500, as if you go to your web site and compare the specs you will see its not an upgrade as the specs are appaling compared to the s8500.
_________________________
..

Top
#734231 - 17th Oct 2012 9:32am Re: Mobile phone [Re: Willo_]
rocks Offline

Wiki Guide

Registered: 2nd Apr 2011
Posts: 6631
Loc: 3/4 of the way there....
good luck with this BC its more of a pain when you cant sort things out face to face with them
_________________________

The meaning of life is to find your gift. The purpose of life is to give it away.

Top
#734255 - 17th Oct 2012 10:30am Re: Mobile phone [Re: Willo_]
_Ste_ Offline


Wiki Master

Registered: 7th Aug 2005
Posts: 15985
Loc: New Brighton
Good luck mate happy
_________________________


http://www.youtube.com/user/stetopop

Top
#734279 - 17th Oct 2012 12:18pm Re: Mobile phone [Re: Willo_]
Willo_ Offline
Forum Master

Registered: 5th Jul 2012
Posts: 2518
Loc: Merseyside
They phoned me again, was on phone for 20mins, they have now said they can repair phone, but will have to install the original software that was on phone when it was new, i.e T-mobile firmware, and will be locked to t-mobile, this i dont mind as i can unlock it no problem, and debrand it.

Just glad to be getting it back, as its a bloody good phone.

They have allready sent the ace out, and just said when i get it to phone them and they will send me a bag to send it back in, raftl

Oh and they have lost my battery that was in my phone, but they said as a gesture of goodwill they will give me a new one, (i should bloody well think so as well, as they lost it)


Edited by BurgerChips (17th Oct 2012 12:20pm)
_________________________
..

Top
Page 1 of 2 1 2 >

Moderator:  Mod 
Random Wirral Images

Click to View Topic.
Newest Topics
Police Convoy
by diggingdeeper
Yesterday at 06:51 PM
Problem With Wifi
by Uffda
22nd Jan 2017 4:06pm
Trimm Rock Quarry, Cilcain
by diggingdeeper
22nd Jan 2017 5:03am
Animal Cruelty in the Film Industry
by granny
20th Jan 2017 12:00pm
Question Time
by derekdwc
19th Jan 2017 11:27pm
For Sale & Free
Looking to swap an xbox one for a ps4
by Matt98
Yesterday at 10:36 PM
Ariston hifi amplfier vgc 35
by montyz
Yesterday at 12:39 PM
Technika 42" smart tv
by vw_kyle
Yesterday at 09:38 AM
LCD/Plasma wall bracket - 10
by DavidB
22nd Jan 2017 2:16pm
Childs solid wood bed
by Mike_Hoylake
22nd Jan 2017 1:01pm
Featured Member
Registered: 9th Nov 2003
Posts: 21002
Newest Members
Helena, ajsmith66, aw2010, Largeloaf32, techgran
12193 Registered Users
Today's Birthdays
No Birthdays
New Wirral Info
Paper Recycling. ?
by fish5133
19th Jan 2017 11:16am
Paypal help
by venice
17th Jan 2017 8:59pm
Brown Bin Collections Restarting Today 17th Jan
by fish5133
17th Jan 2017 9:04am
Indian/Jazz fusion music Liverpool
by paxvobiscum
15th Jan 2017 11:19am
Chinese New Year Liverpool
by paxvobiscum
15th Jan 2017 11:08am
News : New Topics
Police Convoy
by diggingdeeper
Yesterday at 06:51 PM
Repose en Paix Gordon Kaye
by diggingdeeper
Yesterday at 06:08 PM
Brides Flown In
by granny
21st Jan 2017 11:16pm
Tasering Again
by diggingdeeper
20th Jan 2017 6:14pm
Trump
by cools
20th Jan 2017 4:16pm
New Enthusiast Forums
Problem With Wifi
by Uffda
22nd Jan 2017 4:06pm
Trimm Rock Quarry, Cilcain
by diggingdeeper
22nd Jan 2017 5:03am
Animal Cruelty in the Film Industry
by granny
20th Jan 2017 12:00pm
Question Time
by derekdwc
19th Jan 2017 11:27pm
Sanctuary awaits 5 bears
by venice
19th Jan 2017 6:25pm
(Views 24hrs)Trending Newest Topics
Police Convoy 108
Repose en Paix Gordon Kaye 38
Looking to swap an xbox one for a ps4 24
Wirral Sunrise Sunset
Sunrise Tue 8:08am
Sunset Tue 4:40pm
Local Time Tue 7:07am
WikiWirral Can . . . .