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#723971 - 11th Sep 2012 8:41pm Windows live mail signing in issues
pegsgirl Offline
Addict

Registered: 29th Oct 2011
Posts: 235
Loc: wirral
Hi Can anyone advise, why suddenly i cant sign in to my e-mail account on windows live, i keep getting a box appearing telling me to retype my username and password, i am doing that correct, the last time my e-mail was open was Sunday.I get an error message as follows.
Unable to send or receive messages for the Home e-mail account. An incorrect password was entered. The next time you send or receive messages, you'll be asked to enter your user name and password for this account.

Server Error: 0x800CCC90
Server Response: -ERR [AUTH] Incorrect username or password.
Server: 'mail.btinternet.com'
Windows Live Mail Error ID: 0x800CCC92
Protocol: POP3
Port: 110
Secure(SSL): No
In addition to this i cant access my e-mail from my mobile it tells me my log in is incorrect

Anybody got any ideas please..

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#724005 - 11th Sep 2012 10:07pm Re: Windows live mail signing in issues [Re: pegsgirl]
reddragon Offline
Forum Guardian

Registered: 22nd Mar 2010
Posts: 3902
Loc: bromborough/wirral
looks like ur sign in or passwords been changed
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#724068 - 12th Sep 2012 1:53am Re: Windows live mail signing in issues [Re: pegsgirl]
lau2908 Offline
Forum Addict

Registered: 5th Jun 2010
Posts: 1400
Loc: wallasey
How many characters is your password? Might know what it is

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#724070 - 12th Sep 2012 2:00am Re: Windows live mail signing in issues [Re: pegsgirl]
lau2908 Offline
Forum Addict

Registered: 5th Jun 2010
Posts: 1400
Loc: wallasey
If its more than 16 characters only enter the first 16 an leave the rest off

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#724074 - 12th Sep 2012 2:19am Re: Windows live mail signing in issues [Re: pegsgirl]
joalex
Unregistered


sounds like the configuration settings are wrong to me.

open email. click on tools via sub menu & click on accounts. enter correct details & click ok.

you may need to restart. if you need assistance contact bt broadband. you might need a large mug of tea & a reasonable supply of tobacco as the call centres are based in india & you may find them difficult to understand as most are not kocher with english lingo. the last time I rang bt I nearly had a breakdown, never again.

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#724083 - 12th Sep 2012 7:32am Re: Windows live mail signing in issues [Re: pegsgirl]
pegsgirl Offline
Addict

Registered: 29th Oct 2011
Posts: 235
Loc: wirral
Hi.
Thankyou for your comments.
My password is only 9 digits long. I have re entered them and re booted pc. I have also re booted router. Still no avail!! My internet provider is sky although i still have a bt e mail address. Have had this address for years with no issues up to now. When i open e mail i get icon ' checking mail' then the password box appears again and again.

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#724095 - 12th Sep 2012 9:01am Re: Windows live mail signing in issues [Re: pegsgirl]
Snodvan Offline

Forum Addict

Registered: 19th Mar 2008
Posts: 1256
Loc: Wallasey Village
Try logging on from a different machine/ location
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#724120 - 12th Sep 2012 10:27am Re: Windows live mail signing in issues [Re: pegsgirl]
Mark Offline


Wiki Master

Registered: 9th Nov 2003
Posts: 21011
Loc: Wirral
It could be a problem at the ISP if its still not working in a few hours then there is a problem that needs investigating.

You say it wouldnt work on your mobile.
Is that mobile connecting to your wifi to connect to the internet?
If so the problem is with your router / connection /ISP

If you can not connect and its your phones network then its a problem with livemail servers (It does happen). So give it a few hours and see if all comes good on its own.

Mark
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#724175 - 12th Sep 2012 1:48pm Re: Windows live mail signing in issues [Re: pegsgirl]
eddtheduck Offline
Forum Addict

Registered: 21st Feb 2011
Posts: 1328
Loc: happy place
From BT web page

The Forum Moderation team have responded.
It is a know issue.
They say:

Thanks for the email. I do understand that this has been very frustrating for you. I have been looking into this and there is a known issue with the email accounts being locked or showing as having problems with username and password, when more the one mode is used in trying to access that account, ie PC and mobile phone. At the moment there is no known fix for this other than to try and only use one mode at a time. I am not sure how you have your mobile set up to fetch data, it might help if you change your setting to manual so that it only looks for data when you are accessing the account.

My understanding of the problem is that it only happens when both modes have been used in quick succession. I know that it can be frustrating in trying to only use the one method in accessing you email and do understand that this isn't always possible. BT is aware of the problems but unfortunately I would not say for sure if and when a solution will be put into place.
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I'm an Unipug

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#724209 - 12th Sep 2012 4:59pm Re: Windows live mail signing in issues [Re: pegsgirl]
pegsgirl Offline
Addict

Registered: 29th Oct 2011
Posts: 235
Loc: wirral
Thank you Edd. I dont usually access mail from pc and mobile at same time. Im hoping i can resolve the issue now i have deleted program from phone.

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#724651 - 13th Sep 2012 9:19pm Re: Windows live mail signing in issues [Re: pegsgirl]
pegsgirl Offline
Addict

Registered: 29th Oct 2011
Posts: 235
Loc: wirral
Managed to get it sorted guys..thank you for all your advise.

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