I rented a car back in July, I denied their liability insurance because the visa card I used to pay for it covers me against any collision damage. Anyway, because I declined to take their insurance they applied a £750 excess to my card which they said would be refunded upon return.
When I took the car back, they noticed a tiny scratch on the back bumper no more than an inch in length and something that could easily have been buffed out and I actually think it was there when I collected the car anyway , but the bloke at the rental place said (with a sharp intake of breath) "it's going to need a whole new bumper and respray"! So, to cut a long story short I contacted Visa to advise them and they said they'd help and through them I have now filed a dispute against the car rental company because it's obvious to me that they do this just to make profit illegally.
The £750 charge has been removed from my card and until the car rental company provides a detailed bill showing the repair has been done at a reputable firm, plus photographs of the alleged damage then they won't get a penny. If they get anything at all, it will be just the amount it costs to buff it out and nothing more.
You have to be so careful with car hire companies as they are so used to dealing with business people who claim the rental on expenses not caring about the cost that they can get away with dayllight robbery