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#692354 - 11th May 2012 3:56pm TV Extended policy in case it breaks down
kensden Offline
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Registered: 24th May 2011
Posts: 244
Loc: liverpool
hi all just wanted to know if anyone can help on this my mum bought a 47 lcd bird tv in 2009 and finnished paying for it in march this year so she took out extended policy in case it breaks down so the tv got a problem with black marks on the screen so she got them to come and pick it up for repair 18 days ago so she rang this morning and got told the tv is out off date and cant get parts for it but they where taken the money off her for the extended policy which they now say u cant get the money back since the e/policy is no good and they want there tv back which they lent my mum and bring mums tv back which will be monday so what i want to know is why do these fucks take my mums money knowing the tv is too old for repairs if u know what i mean so has anyone else had this problem b4 thanks for reading

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#692437 - 11th May 2012 7:59pm Re: TV Extended policy in case it breaks down [Re: kensden]
KevinFinity Offline

Forum Master

Registered: 30th Apr 2009
Posts: 2312
Loc: Wirral
Nothing like that surprises me about those grubby little parasites, brighthouse. Sorry to hear your mum got ripped off. Their reputation is mud.

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#692660 - 12th May 2012 6:28pm Re: TV Extended policy in case it breaks down [Re: kensden]
bushnut Offline
Member

Registered: 20th May 2010
Posts: 84
Loc: Wirral


Edited by bushnut (12th May 2012 6:30pm)

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#693410 - 15th May 2012 6:34pm Re: TV Extended policy in case it breaks down [Re: kensden]
rossie Offline
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Registered: 7th Oct 2011
Posts: 270
Loc: moreton
Agree speak to CAB but it will be in small print on agreement.
They are wicked people it needs watchdog to expose.

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#693560 - 16th May 2012 8:49am Re: TV Extended policy in case it breaks down [Re: rossie]
eggandchips Offline

Forum Master

Registered: 2nd Nov 2011
Posts: 2349
Loc: wallasey
i'd rather do without than buy from them.
write to watchdog / local paper etc

name and shame
_________________________
cos i'm that kinda guy...

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#693564 - 16th May 2012 9:54am Re: TV Extended policy in case it breaks down [Re: eggandchips]
kensden Offline
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Registered: 24th May 2011
Posts: 244
Loc: liverpool
well upto now they still not got back to my mum and been 3 weeks they have had the tv mums going to see someone now and sue them

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#693583 - 16th May 2012 11:55am Re: TV Extended policy in case it breaks down [Re: kensden]
j_demo Online   Know_it_all
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Registered: 4th Nov 2011
Posts: 1855
Loc: Wallasey/New Brighton
Originally Posted By: kensden
well upto now they still not got back to my mum and been 3 weeks they have had the tv mums going to see someone now and sue them

that's going a bit far.

there'll be something in the smallprint.

and besides, why buy from brighthouse??? you're paying £800 or whatever it is for a £200 TV

ridiculous place!

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#693847 - 17th May 2012 8:58am Re: TV Extended policy in case it breaks down [Re: kensden]
dave_h Offline

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Registered: 18th Nov 2008
Posts: 1215
Loc: School of Hardknocks
when they come to collect it tell em to fook off
_________________________
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#693901 - 17th May 2012 10:52am Re: TV Extended policy in case it breaks down [Re: kensden]
rossie Offline
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Registered: 7th Oct 2011
Posts: 270
Loc: moreton
Sadly you cannot tell them to f.... off.
The television in the house at present does not belong to your mum and knowing Brighthouse they could very well call in the police and have your mum charged with theft or something. I know it is crazy but you are dealing with people who exploit the law to maximum.
Dig out a copy of the paper work and take it to cab or a friendly local solicitor. These agreements normally state that if they are unable to fix they will refund the premiums from a certain date

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#693923 - 17th May 2012 11:51am Re: TV Extended policy in case it breaks down [Re: kensden]
TheDr Offline
Forum Master

Registered: 23rd Feb 2010
Posts: 2631
Loc: Wirral
Try giving BrightHouse head office a ring.
Don't use the 0800 number, it's an outsourced call centre.
01189 466000 is the REAL Head Office number.

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#694192 - 18th May 2012 10:36am Re: TV Extended policy in case it breaks down [Re: rossie]
dave_h Offline

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Registered: 18th Nov 2008
Posts: 1215
Loc: School of Hardknocks
Originally Posted By: rossie
Sadly you cannot tell them to f.... off.
The television in the house at present does not belong to your mum and knowing Brighthouse they could very well call in the police and have your mum charged with theft or something. I know it is crazy but you are dealing with people who exploit the law to maximum.
Dig out a copy of the paper work and take it to cab or a friendly local solicitor. These agreements normally state that if they are unable to fix they will refund the premiums from a certain date


you could always open the door and just stare at them, not react to a word they say, blame it on a migrane hahaha
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