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#666663 - 14th Feb 2012 1:02pm XBOX 360 connection problems!!
Maisie Offline
Old Hand

Registered: 15th Aug 2009
Posts: 323
Loc: Birkenhead
Hi, can someone please help....my 10 year old son's xbox keeps disconnecting from xbox live all the time. It's half term and he's driving me nuts. I have no clue what to do, I was told I need to change the settings on my wireless router, but just can not get my head round it. If there is anyone that is willing to either give me step by step instructions or come out to my house and see if they can figure out the problem I would be extremely grateful!!!
Thanks
Maisie

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#666688 - 14th Feb 2012 3:41pm Re: XBOX 360 connection problems!! [Re: Maisie]
Colt743 Offline
Enthusiast

Registered: 15th Apr 2010
Posts: 159
Loc: Oxton
Is the xbox is wireless?

Is there any way to plug the xbox into one of the open ports in the router for your son to play wired or are they too far away from each other?

Has it always disconnected all the time or has it just started doing it?

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#666705 - 14th Feb 2012 5:01pm Re: XBOX 360 connection problems!! [Re: Colt743]
Maisie Offline
Old Hand

Registered: 15th Aug 2009
Posts: 323
Loc: Birkenhead
The xbox is wireless, his xbox is upstairs in his bed room and the router is downstairs, to far away to connect with the wire. It's always disconnected after about 20 mins or so....so frustrating for him really. It's not a signal issue as he has a really good signal. The ip address stuff just totally confuses me.

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#666714 - 14th Feb 2012 5:54pm Re: XBOX 360 connection problems!! [Re: Maisie]
lau2908 Offline
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Registered: 5th Jun 2010
Posts: 1400
Loc: wallasey
what kind of router are you using?

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#666717 - 14th Feb 2012 6:04pm Re: XBOX 360 connection problems!! [Re: lau2908]
Maisie Offline
Old Hand

Registered: 15th Aug 2009
Posts: 323
Loc: Birkenhead
The router is zyxel, it's the one we got our post officebroad band!

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#666729 - 14th Feb 2012 6:54pm Re: XBOX 360 connection problems!! [Re: Maisie]
The_Riddler
Unregistered


Hi bud try this I had the same thing happen to me and this worked smile



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#666740 - 14th Feb 2012 7:41pm Re: XBOX 360 connection problems!! [Re: Maisie]
MattLFC Offline
Wiki Master

Registered: 14th Aug 2004
Posts: 22315
Loc: Moreton/Beirut/Mobile
Have you tried doing a hard-reset on the router (usually a pin hole with reset on the back). If the router was provided by the postoffice, the firmware should retain all the required connection settings.

Also, is there anyway on the Xbox to perform a reset of the WLAN configuration, to go back to scratch, as if it was a new Xbox?

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#666754 - 14th Feb 2012 8:12pm Re: XBOX 360 connection problems!! [Re: MattLFC]
The_Riddler
Unregistered


Originally Posted By: MattLFC
Have you tried doing a hard-reset on the router (usually a pin hole with reset on the back). If the router was provided by the postoffice, the firmware should retain all the required connection settings.

Also, is there anyway on the Xbox to perform a reset of the WLAN configuration, to go back to scratch, as if it was a new Xbox?


matt yer to reset it

1. Press the Guide button on your controller, go to Settings, and then select System Settings

2. Select Network Settings.

3. Select the name of your wireless network.

4. Select Configure Network.

5. On the Additional Settings tab, select Restore to Factory Defaults. When prompted, select Yes, Restore to Factory Defaults. (Note This resets the console's network settings only, and not other settings

6. Turn off the console.

7. this is only if you have a fat xbox
Plug the wireless networking adapter back into the USB port (if you're using one)

8. Turn on the console.
smile

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#666755 - 14th Feb 2012 8:15pm Re: XBOX 360 connection problems!! [Re: ]
Maisie Offline
Old Hand

Registered: 15th Aug 2009
Posts: 323
Loc: Birkenhead
Originally Posted By: The_Riddler
Hi bud try this I had the same thing happen to me and this worked smile





Thank you have tried that, he's now on his xbox, lets see what happens!!
Fingers Crossed!!!

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#666756 - 14th Feb 2012 8:19pm Re: XBOX 360 connection problems!! [Re: Maisie]
Maisie Offline
Old Hand

Registered: 15th Aug 2009
Posts: 323
Loc: Birkenhead
Thanks Matt, yep have done all that, this has been an ongoing problem since we moved last October,in the other house he used a wired connection.

Hopefully what The Riddler has suggested will work.

Thanks to both of you!!!

smile smile

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#666757 - 14th Feb 2012 8:21pm Re: XBOX 360 connection problems!! [Re: Maisie]
The_Riddler
Unregistered


just another thing if it goes off again look to see if your family setting are on cos this as a cut off of 30mins online play if set to on wink

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#666763 - 14th Feb 2012 8:27pm Re: XBOX 360 connection problems!! [Re: ]
Maisie Offline
Old Hand

Registered: 15th Aug 2009
Posts: 323
Loc: Birkenhead
Oh now what is that,and were would I find it? Sorry I feel really stupid asking, I feel like I should know these things!!

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#666765 - 14th Feb 2012 8:28pm Re: XBOX 360 connection problems!! [Re: Maisie]
MattLFC Offline
Wiki Master

Registered: 14th Aug 2004
Posts: 22315
Loc: Moreton/Beirut/Mobile
Is there any way you can view the connection settings rid? Ie. the IP lease time?

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#666794 - 14th Feb 2012 9:06pm Re: XBOX 360 connection problems!! [Re: Maisie]
The_Riddler
Unregistered


Originally Posted By: Maisie
Oh now what is that,and were would I find it? Sorry I feel really stupid asking, I feel like I should know these things!!


turn go the console then go all the way to the right go to your setting {Tip Not seeing Settings? You might be using an older version of the console software.)

then family

see if console safety is set to off (if so keep it like this)



matt you mean this?



test your connection to Xbox LIVE. To do that, follow these steps:

Press the Guide button on your controller (Xbox button in the center of your controller).
Go to Settings, and then select System Settings.
Select Network Settings.
Select Wired Network if you are prompted to do so.
Select Test Xbox LIVE Connection.
Select Yes if you are prompted to update your console software.

ps sorry for the wait guys was cookin me tea.

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#666844 - 14th Feb 2012 10:21pm Re: XBOX 360 connection problems!! [Re: ]
Maisie Offline
Old Hand

Registered: 15th Aug 2009
Posts: 323
Loc: Birkenhead
Awww flippin' eck it didn't work, it's still disconnecting after about 20 mins. frown Don't know what else to do. I've tried everything that has been suggested here today...been through the xbox website with a fine toothed comb.
He can play a game with friends, but disconnects before he's finished the game....stooopid xbox!!!

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