Hope someone can help.
Basically I bought a washer dryer in late October from a local shop that refurbs appliances. It came with a 3 month warranty.
In early November it broke (drum stopped spinning), after ringing and going through various 'have you tried' scenarios, they came to pick it up. It came back 2 days later and the fault was described as the motor brushes, and that they had been replaced.
Less than a week later the tumble dryer part stopped heating up. Phoned up and this time an engineer (independent to the shop) was sent round, he just pressed the reset button and went, he told us it was overheating. This happened about 2 or 3 more times (every time the tumble dryer was used), with the engineer told to press the reset button. The last time he visited he was told to disable/bypass the safety reset, which he promptly declined to do, he was then told to show how to reset it ourselves. The engineer also told us, and the shop, he would not be returning if it happened again, which it did.
I spoke to the shop assistant at least 4 times with promises that the boss will ring me back. Eventually he did (by this time it was early December), he said that he would replace it, but unfortunately they didnt have any in, so they would ring as soon as they got one in.
Just before Christmas I rang and was told they dont have any in yet.
Now since the beginning of January I have rang at least 7 times, every time with the promise the boss will ring me back 'when he gets in', which he didnt. I went to the shop on Friday and was told that the shop had a new owner and 'sorry the boss isnt here, Ill get him to call you back this afternoon', a phone call I have yet to receive.
Ive been played like a chump, I guess Im just too trusting. There is a lot of outrage of small high street and local businesses going under, but when you get service like this, compared to a large store that would take it back no quibbles, its not hard to see why things are going down the pan.
The worst part as far as I was concerned was that they were willing to tell the repair guy to disable the safeties that are there for a reason.
Anyone have any ideas on what I can do??
Oh and the small details;
-Paid in cash (they dont do cards).
-Yes, I have a receipt (Hand written on standard copy pad type job).