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#652999 - 16th Jan 2012 1:19pm Sky Broadband Problem
Barham1989 Offline
Smartchild

Registered: 30th Mar 2011
Posts: 399
Loc: Birkenhead
Hi,

I am stressing out over this hopefully someone can help.

My broadband got connected on the 12/01/12 i have now realised that i have no master socket or if i do i have no idea were it is.

I have 3 sockets in all 1 in the hall and 2 in the living room and none have a test socket. I have a long grey piece of plastic on the outside of the house and i have been told that the master socket would be behind the wall but behind the wall are my kitchen cupboards so i doubt that it will be there as i would have to take my cupboards out.

I have also been told that it may be in the attic as i have a mast on my roof with some wires going in to the roof.

I have put my router stats on skyuser.co.uk and they told me that my line attenuation is really high so i have room for a lot more speed as i am only on 3.7Mbps.

Has anybody else had a problem finding the master socket in there property?

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#653001 - 16th Jan 2012 1:20pm Re: Sky Broadband Problem [Re: Barham1989]
Clive Offline
Forum Master

Registered: 3rd Jul 2011
Posts: 2620
Loc: some where else
empty your pm's
_________________________
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#653002 - 16th Jan 2012 1:21pm Re: Sky Broadband Problem [Re: Barham1989]
Barham1989 Offline
Smartchild

Registered: 30th Mar 2011
Posts: 399
Loc: Birkenhead
done

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#653003 - 16th Jan 2012 1:22pm Re: Sky Broadband Problem [Re: Barham1989]
Barham1989 Offline
Smartchild

Registered: 30th Mar 2011
Posts: 399
Loc: Birkenhead
Forgot to mention this is a new build house

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#653106 - 16th Jan 2012 3:01pm Re: Sky Broadband Problem [Re: Barham1989]
ex0__ Offline
Forum Addict

Registered: 25th Apr 2011
Posts: 1337
Loc: 1337
I wouldn't pay much attention to what sky tell you, their 'up to 20mb' line is bullshit.

Switch provider imo smile
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#653114 - 16th Jan 2012 3:11pm Re: Sky Broadband Problem [Re: Barham1989]
Barham1989 Offline
Smartchild

Registered: 30th Mar 2011
Posts: 399
Loc: Birkenhead
they havent said anything about 20mb. ive been told 7.5 to 14.5

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#653117 - 16th Jan 2012 3:12pm Re: Sky Broadband Problem [Re: ex0__]
_Jase_
Unregistered


Originally Posted By: ex0__
I wouldn't pay much attention to what sky tell you, their 'up to 20mb' line is bullshit.

Switch provider imo smile


withthat

Hate sky rip offs.

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#653128 - 16th Jan 2012 3:25pm Re: Sky Broadband Problem [Re: Barham1989]
ex0__ Offline
Forum Addict

Registered: 25th Apr 2011
Posts: 1337
Loc: 1337
Originally Posted By: Barham1989
they havent said anything about 20mb. ive been told 7.5 to 14.5


Yeah that's their up to 20mb line. Their standard line.
_________________________
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#653135 - 16th Jan 2012 3:34pm Re: Sky Broadband Problem [Re: Barham1989]
Barham1989 Offline
Smartchild

Registered: 30th Mar 2011
Posts: 399
Loc: Birkenhead
If willo can sort this for me he really is THE MAN!!

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#653140 - 16th Jan 2012 3:38pm Re: Sky Broadband Problem [Re: Barham1989]
Clive Offline
Forum Master

Registered: 3rd Jul 2011
Posts: 2620
Loc: some where else
Your only 1 mile from exchange in Arrowe Brook you should be getting a good speed, once your phone extensions are sorted out, you should get a good speed.
_________________________
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#653141 - 16th Jan 2012 3:39pm Re: Sky Broadband Problem [Re: Barham1989]
Barham1989 Offline
Smartchild

Registered: 30th Mar 2011
Posts: 399
Loc: Birkenhead
yea thats what i thought, My partners dad lives on the nocturum so if u think of a straight line me and him are both a mile away from the excange in arrowebrook and he is hitting 1.0mb on u torrent and he isnt even on unlimited.

So i should be getting alot higher

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#653143 - 16th Jan 2012 3:42pm Re: Sky Broadband Problem [Re: Barham1989]
Clive Offline
Forum Master

Registered: 3rd Jul 2011
Posts: 2620
Loc: some where else
Am only getting 9meg, and am less than 1 mile from exchange in Liscard, but when I disconnect all phone extensions I gain an extra 5 meg, but I know what is causing that, and am due to sort it this weekend.
_________________________
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#653145 - 16th Jan 2012 3:43pm Re: Sky Broadband Problem [Re: Barham1989]
Barham1989 Offline
Smartchild

Registered: 30th Mar 2011
Posts: 399
Loc: Birkenhead
thats a strange one would that be happening to me??

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#653148 - 16th Jan 2012 3:44pm Re: Sky Broadband Problem [Re: Barham1989]
Clive Offline
Forum Master

Registered: 3rd Jul 2011
Posts: 2620
Loc: some where else
do you have sky tv plugged into phone point
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#653150 - 16th Jan 2012 3:45pm Re: Sky Broadband Problem [Re: Barham1989]
ex0__ Offline
Forum Addict

Registered: 25th Apr 2011
Posts: 1337
Loc: 1337
I get 6-7mb in liscard and I'm under 400m from the exchange with new wiring.
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