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#640346 - 19th Dec 2011 7:58pm BMW 330d auto box failed 3 times in 6 weeks
paulieg Offline
Newbeee

Registered: 17th Feb 2009
Posts: 46
Loc: oxton
Hi, I lost all forward drive on my 330d auto 6 weeks ago since then it has failed twice more with the same fault. The gearbox repair came with a 12 month warranty. I called the garage again today to inform them that it had failed yet again despite the mechanic insurances that'll it would be ok. The mechanic now wants to change the complete gearbox as he believes it losing oil pressure somewhere. He now cannot fit the car in to the new year and was not willing to pay to have the car recovered as its 30 miles away. I was wondering where do I stand on claiming my money back (£1300) which was paid on credit card. Thanks

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#640360 - 19th Dec 2011 8:33pm Re: BMW 330d auto box failed 3 times in 6 weeks [Re: paulieg]
Sanchez Offline

Wiki Veteran

Registered: 17th Dec 2003
Posts: 8019
Loc: my house
you cradit card insures you on anything over 50 im pretty sure, but this might be a hard matter to take on..
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Uncertainty or not knowing causes depression, Im happy because I know I'm going to die one day!

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#640424 - 19th Dec 2011 9:32pm Re: BMW 330d auto box failed 3 times in 6 weeks [Re: paulieg]
_Ste_ Offline


Wiki Master

Registered: 7th Aug 2005
Posts: 15986
Loc: New Brighton
So basically they have left you without a vehicle?

No courtesy car available?

That's an awful long time to wait for repair, especially worse being this time of year, have you not got another vehicle you can use?

Contact trading standards if you're not happy, they will be able to help you but try to sort it with the garage first.

Good luck.
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#640475 - 19th Dec 2011 10:52pm Re: BMW 330d auto box failed 3 times in 6 weeks [Re: _Ste_]
Moonstar Offline

Forum Addict

Registered: 2nd Jul 2011
Posts: 1240
Loc: Wirral
Garage should collect the car at their expense and provide wheels for you too.

Three times!! Now that would sound good in court - for you.

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#640510 - 19th Dec 2011 11:27pm Re: BMW 330d auto box failed 3 times in 6 weeks [Re: Moonstar]
ASE71 Offline

Smartchild

Registered: 20th Apr 2009
Posts: 430
Loc: Wirral
Originally Posted By: Moonstar
Garage should collect the car at their expense and provide wheels for you too.

Three times!! Now that would sound good in court - for you.


Not necessarily.

It depends what type of warranty was issued with the repair, IE Basic warranty, limited warranty, full warranty ETC.

I would consult the paperwork that came with the repair.

If there was no paperwork, i would assume its a basic warranty meaning if the unit fails, they will cover the cost of repair but nothing else.

He now says he needs to replace the gearbox ( under warranty ) as its been repaired twice already and is willing to do this but not until the new year.

If you have a basic warranty, then he is doing what is required and trading standards wont be interested as he has not breached the warranty agreement.

Im sorry its not good News.....

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#640515 - 19th Dec 2011 11:31pm Re: BMW 330d auto box failed 3 times in 6 weeks [Re: paulieg]
ASE71 Offline

Smartchild

Registered: 20th Apr 2009
Posts: 430
Loc: Wirral
In addition, I missed this, sorry....

As sanches states, the credit card company have basically bought the service on your behalf and will re-imburse you if you are at a total loss only IE the guy couldn't honour the warranty as he had died etc , but in your case, there is no loss at all as its being honoured.....

your'e in a corner matey.

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#640776 - 20th Dec 2011 8:06am Re: BMW 330d auto box failed 3 times in 6 weeks [Re: paulieg]
Robert86 Offline
Member

Registered: 21st Nov 2011
Posts: 49
Loc: Upton
Is he planning on replacing the box with a fully reconditioned and tested unit? The GM boxes on the 5/330d are prone to going pop. The pressure control solonoids will need replacing along with the seals (which perish). If he plans on swapping it for a spare box from a breakers then you could be running into similar problems in the not too distant future.

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#640786 - 20th Dec 2011 9:42am Re: BMW 330d auto box failed 3 times in 6 weeks [Re: Robert86]
paulieg Offline
Newbeee

Registered: 17th Feb 2009
Posts: 46
Loc: oxton
He just keeps replacing the clutch pack and that lasts 200miles and goes again. he replaced the oil pressure regulator last time around but that made no difference at all. I mentioned to him about the pressure solenoids yesterday as several people have mentioned about it various forums but he just said "dont read things on the internet"

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#640825 - 20th Dec 2011 12:17pm Re: BMW 330d auto box failed 3 times in 6 weeks [Re: paulieg]
Robert86 Offline
Member

Registered: 21st Nov 2011
Posts: 49
Loc: Upton
If he hasn't replaced the solonoids the that will be why the clutch pack(s) is(are) going as they will be overheating. This is caused by the lack of pressure in the ATF being fed to them. Hope you get it sorted, must be a pain in the bum.


Edited by Robert86 (20th Dec 2011 12:18pm)

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#641533 - 21st Dec 2011 11:37pm Re: BMW 330d auto box failed 3 times in 6 weeks [Re: paulieg]
ASE71 Offline

Smartchild

Registered: 20th Apr 2009
Posts: 430
Loc: Wirral
Did you get any joy with this guy?


Edited by ASE71 (21st Dec 2011 11:37pm)

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#641940 - 23rd Dec 2011 9:45am Re: BMW 330d auto box failed 3 times in 6 weeks [Re: paulieg]
DavidB Offline
Wiki Guide

Registered: 7th Dec 2003
Posts: 5595
Loc: Bebington, Wirral
If repairs (for free) under warranty, just pay a back street recovery company 30 quid to take your car there.
Sometimes it's just easier that way.
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"C20 LET bang"

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