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#637873 - 15th Dec 2011 9:57am won't update
eddtheduck Offline
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Registered: 21st Feb 2011
Posts: 1328
Loc: happy place
My laptop has stop all update eg (firefox, google Chrome avg and malwarebytes) the only thing that works is internet explorer ( which I don't like) I can download movies and mps but it wouldn't let me update a thing frown

done scans with avg in safe mode and reg mode it didn't find a thing wrong

same with malwarebytes

it's doing my head in now as I know something is wrong but can't work it out.

could it be the firewall blocking updates ???


Edited by eddtheduck (15th Dec 2011 9:58am)
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#637879 - 15th Dec 2011 10:02am Re: won't update [Re: eddtheduck]
DeanoBirko Offline
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Registered: 12th Oct 2011
Posts: 783
Loc: Birkenhead
Hi, it is more than likely your firewall. Try disabling your firewall and turning on the windows standard one just for the purpose of testing.

Which firewall are you currently using? ZoneAlarm or Comodo or something else?

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#637883 - 15th Dec 2011 10:04am Re: won't update [Re: eddtheduck]
Nigel Offline

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Registered: 26th Mar 2010
Posts: 850
Loc: Wirral
Has the automatic update feature been disabled by a virus or another user?
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#637887 - 15th Dec 2011 10:10am Re: won't update [Re: eddtheduck]
ex0__ Offline
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Registered: 25th Apr 2011
Posts: 1337
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What are you using to update? Firefox Chrome AVG (which you need to remove) and malwarebytes don't update through the windows updater, they use their own internal update engines. The windows updater doesn't update much of anything useful, I'd get it disabled and forget about it. You're probably safer with it disabled anyway.

It's not surprising you didn't find anything with AVG because it sucks big time. Get that shit removed asap and install a worthwhile antivirus. MSE is the usually recommended install. Can find that here: http://windows.microsoft.com/en-US/windows/products/security-essentials
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#637895 - 15th Dec 2011 10:15am Re: won't update [Re: ex0__]
reddragon Offline
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Registered: 22nd Mar 2010
Posts: 3902
Loc: bromborough/wirral
everyone to their own opinion there exo I use avg and have never had any probs with it considering it's a free programme Im very happy with it
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#637902 - 15th Dec 2011 10:21am Re: won't update [Re: reddragon]
ex0__ Offline
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Registered: 25th Apr 2011
Posts: 1337
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Originally Posted By: reddragon
opinion


I don't think that's really the right word for it, considering you can look up factual studies and comparisons yourself that show how useless it is. There's loads of free AV that don't suck.

If you've never had a problem with AVG my suggestion is you know how to browse safely, so you'd probably be just as fine with no AV. Food for thought anyway.
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#637930 - 15th Dec 2011 11:18am Re: won't update [Re: DeanoBirko]
eddtheduck Offline
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Registered: 21st Feb 2011
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Originally Posted By: DeanoBirko
Hi, it is more than likely your firewall. Try disabling your firewall and turning on the windows standard one just for the purpose of testing.

Which firewall are you currently using? ZoneAlarm or Comodo or something else?
I was using windows own and avast

but I've tried downloading a new one thinking that they'll load but they all stop when it comes to updating
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#637931 - 15th Dec 2011 11:23am Re: won't update [Re: Nigel]
eddtheduck Offline
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Registered: 21st Feb 2011
Posts: 1328
Loc: happy place
Originally Posted By: Nigel
Has the automatic update feature been disabled by a virus or another user?
I was thinking this as my brother was on it lastnight, malwarebytes is usually picks up bugs but not thins time.
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#637933 - 15th Dec 2011 11:25am Re: won't update [Re: eddtheduck]
ex0__ Offline
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Registered: 25th Apr 2011
Posts: 1337
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Originally Posted By: eddtheduck
and avast

Hang on, you're using AVG and Avast. (AND malwarebytes?!) You can only run 1 AV and 1 firewall at a time mate. You can't be running windows own and avast together or they just won't do anything (at best) and at worst will just conflict every time anything comes up and have a fit.
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#637935 - 15th Dec 2011 11:31am Re: won't update [Re: eddtheduck]
eddtheduck Offline
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Registered: 21st Feb 2011
Posts: 1328
Loc: happy place
This is was comes up if I try google?


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#637938 - 15th Dec 2011 11:36am Re: won't update [Re: eddtheduck]
eddtheduck Offline
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Registered: 21st Feb 2011
Posts: 1328
Loc: happy place
exo what would you use? and how can I fix it so that downloads work again ( I am a pc mong raftl sorry )
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#637946 - 15th Dec 2011 12:01pm Re: won't update [Re: eddtheduck]
DeanoBirko Offline
Wise One

Registered: 12th Oct 2011
Posts: 783
Loc: Birkenhead
Have you tried a different browser such as Opera or Firefox?

I have had untold problems with conflicts in Chrome.

I would disable your antivirus, spyware etc and try to update. If it works then you have narrowed it down to your antivirus or firewall.

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#637947 - 15th Dec 2011 12:08pm Re: won't update [Re: eddtheduck]
eddtheduck Offline
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Registered: 21st Feb 2011
Posts: 1328
Loc: happy place
I tried firefox I download it when I try to get any webpage apart from the firefox home page it says it can't be found, the only thing that is letting me do anything is IE frown I'll go try opera im scaning with the link exo put up so have to wait

thanks
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#637950 - 15th Dec 2011 12:18pm Re: won't update [Re: eddtheduck]
ex0__ Offline
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Registered: 25th Apr 2011
Posts: 1337
Loc: 1337
First uninstall everything you're using except for Malwarebytes (since that's a malware scanner and standalone).

Install MSE from the link above and let it update and scan. Do it from safe mode with networking if it fails to update or install from a normal desktop. If it does fail you've got some kind of virus and you need to do a full scan with MSE and Malwarebytes and some sort of anti-spyware scanner wouldn't hurt. Do those scans from safe mode and they should get rid of any nasties. If it doesn't fail to install/update on a normal desktop don't bother doing more than a quick scan.

If you're going to use a firewall use comodo or something. It'll slow down the machine and cause you more trouble than I think it's worth, but it'll give you an extra layer of security if you need it. Does your router have a firewall? I'd guess it probably does and that'll keep you safe on its own if you want to forget about firewalls all together.

Pick which browser you intend to use and uninstall it from the control panel. Go re-download it and install it so it won't need updating.

That's what I'd do if you brought the machine to me and paid me to fix it, anyway.
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#637951 - 15th Dec 2011 12:22pm Re: won't update [Re: eddtheduck]
eddtheduck Offline
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Registered: 21st Feb 2011
Posts: 1328
Loc: happy place
Thank alot exo will do this now again thanks smile


Edited by eddtheduck (15th Dec 2011 12:23pm)
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