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#633360 - 5th Dec 2011 11:59pm Help Please - problem un-installing program
Volly Offline
Addict

Registered: 8th Oct 2009
Posts: 247
Loc: my own little world
hi all,

really hoping some of you tech guru's will be able to help me.

bought a laptop on saturday from cash converters in b'head.

it has a program installed called - netintelligence.
the program in question wont let me log into Tombola ( bingo website ) or even let me check my numbers on the lottery website due to the fact the are gambling sites.

i've tried to get rid of it but it keeps asking for a password and as this is a 2nd hand laptop, we dont have the password.

called cash converters and apparently they are not allowed to give it to us even if they knew it ( which they say they don't ).

can anybody please help us to un-install the program?

cheers,
volly

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#633366 - 6th Dec 2011 12:18am Re: Help Please - problem un-installing program [Re: Volly]
ex0__ Offline
Forum Addict

Registered: 25th Apr 2011
Posts: 1337
Loc: 1337
You need the password to remove it the conventional way. You can however stop it from running on startup and then delete the program folder for it. (You can't do it this way without stopping nihlsp.dll from loading on startup, since the file will be in use)

Follow these steps:

1. Download, and run LSP-Fix: http://www.cexx.org/lspfix.htm

2. Next, double-click on LSPFix.exe to start the application. Place a check in the box for "I know what I am doing", then highlight the file: nihlsp.dll

3. Move that file from "Keep" to "Remove" box using the >> arrow. Click the finish button, then OK to close.

4. Reboot

5. Delete the program folder (it'll be under c:/program files/netintelligence, I guess) or just forget about it, since it won't startup anymore.
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1337

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#633368 - 6th Dec 2011 12:22am Re: Help Please - problem un-installing program [Re: Volly]
karlb Offline
Member

Registered: 6th Oct 2011
Posts: 63
Loc: wallasey
Have you tried uninstalling it in safe mode
Reboot computer then press f8 pick safe mode then try to uninstall

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#633380 - 6th Dec 2011 3:46am Re: Help Please - problem un-installing program [Re: Volly]
PlasticScouser Offline
Newbeee

Registered: 22nd Jan 2010
Posts: 21
Loc: Upton
google "net intelligence removal". There is plenty of advice there

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#633385 - 6th Dec 2011 6:47am Re: Help Please - problem un-installing program [Re: Volly]
Clive Offline
Forum Master

Registered: 3rd Jul 2011
Posts: 2620
Loc: some where else
Originally Posted By: Volly
hi all,

really hoping some of you tech guru's will be able to help me.

bought a laptop on saturday from cash converters in b'head.

it has a program installed called - netintelligence.
the program in question wont let me log into Tombola ( bingo website ) or even let me check my numbers on the lottery website due to the fact the are gambling sites.

i've tried to get rid of it but it keeps asking for a password and as this is a 2nd hand laptop, we dont have the password.

called cash converters and apparently they are not allowed to give it to us even if they knew it ( which they say they don't ).

can anybody please help us to un-install the program?

cheers,
volly
I removed this from a friends laptop the other day, i phoned netintelligence up, they told me the only way to remove it, is if you have the letter that came with pc with the registration code, lukily my friend had it, as the laptop came from a school that was given to his son.

You carnt even use recovery partion to remove it as its on there.

You could wipe the drive and do a fresh install.
_________________________
. . .

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#633406 - 6th Dec 2011 10:13am Re: Help Please - problem un-installing program [Re: Volly]
_Ste_ Offline


Wiki Master

Registered: 7th Aug 2005
Posts: 15985
Loc: New Brighton
First of all NEVER buy anything electrical from cash converters, silly silly mistake! nono

Second i think that programs doing you a favour, gambling is a disgusting addiction, it will save you money.

Leave it in smile

Seriously, i would take the laptop back and say it is of no use to you, i very much doubt you will get your money back from those ^&*&^*&%*s though.
If it was me i`d kick off, whats the point in having something you cannot use properly?
Demand cash back or a replacement laptop but don`t take any tat they offer you, they will more than likely give you a 28 day credit note but tell them to do one.

Let us know how you get on smile
_________________________


http://www.youtube.com/user/stetopop

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#633409 - 6th Dec 2011 10:16am Re: Help Please - problem un-installing program [Re: _Ste_]
Clive Offline
Forum Master

Registered: 3rd Jul 2011
Posts: 2620
Loc: some where else
The Laptop is not fit for purpose, tell them you bought it so you could do you online gambling, it does not fit that purpose, there for you want a refund, if they refuse go and see trading standards.
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#633411 - 6th Dec 2011 10:19am Re: Help Please - problem un-installing program [Re: Clive]
_Ste_ Offline


Wiki Master

Registered: 7th Aug 2005
Posts: 15985
Loc: New Brighton
Originally Posted By: Willo
The Laptop is not fit for purpose, tell them you bought it so you could do you online gambling, it does not fit that purpose, there for you want a refund, if they refuse go and see trading standards.

Or start smashing the shop up, thats how i did it years ago, hate that shop, rip off t*&%s mad

Don`t take my advice lol eek


Edited by _Ste_ (6th Dec 2011 10:22am)
_________________________


http://www.youtube.com/user/stetopop

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#633425 - 6th Dec 2011 11:07am Re: Help Please - problem un-installing program [Re: Clive]
ex0__ Offline
Forum Addict

Registered: 25th Apr 2011
Posts: 1337
Loc: 1337
Originally Posted By: Willo
the only way to remove it


They lied. Of course they didn't tell you there's a way to remove it without the code, their program would be useless if they did.

The way I listed works fine, no need to format the drive. Though personally I would anyway, who knows what else could be there if the previous owner sold it without formatting it.
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1337

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#633629 - 6th Dec 2011 7:34pm Re: Help Please - problem un-installing program [Re: Volly]
TheComputerLab Offline
Forum Addict

Registered: 18th May 2011
Posts: 1220
Loc: Wallasey
Haha all kinds of weird fetish porn I think. Mate. Get a disc from a forum member download the latest drivers from manufacturers site and do a fresh install.

Failing that exo way will work or you can type in to the run box services.msc and disable the startup service that relates to the program.

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#634415 - 8th Dec 2011 5:07am Re: Help Please - problem un-installing program [Re: Volly]
leboo Offline
Newbeee

Registered: 13th Mar 2011
Posts: 36
Loc: bidston
Originally Posted By: Volly
hi all,

really hoping some of you tech guru's will be able to help me.

bought a laptop on saturday from cash converters in b'head.

it has a program installed called - netintelligence.
the program in question wont let me log into Tombola ( bingo website ) or even let me check my numbers on the lottery website due to the fact the are gambling sites.

i've tried to get rid of it but it keeps asking for a password and as this is a 2nd hand laptop, we dont have the password.

called cash converters and apparently they are not allowed to give it to us even if they knew it ( which they say they don't ).

can anybody please help us to un-install the program?

cheers,
volly
You could always try typing in the default password!as no-one really bothers with changing the default, Try these..1st default = Password. 2nd default is = change me . If these fail then .. I'd take back+demand your cash /replacement lap-top! As advised ealier. Go mad xgoodluck

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