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#614466 - 3rd Nov 2011 6:52am Amazon
Clive Offline
Forum Master

Registered: 3rd Jul 2011
Posts: 2620
Loc: some where else
I ordered an item that was out of stock on Amazon, as it was due in stock in next few days.

Received email last night saying it has now been dispatched, The original price when i ordered it was £139.77, nut now price of item has gone up to £173.00, and they have charged me £173.00, are they allowed to do this.

On the original order confirmation email they sent me when i placed order, it had £139.77, but now it says i have been charged £173.00, where do i stand on this.


Edited by Willo (3rd Nov 2011 6:56am)
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#614480 - 3rd Nov 2011 8:19am Re: Amazon [Re: Clive]
Softy_Southerner Offline

Forum Guardian

Registered: 2nd May 2008
Posts: 4090
Loc: Back in Devon
A couple of months ago I ordered a software disc from Amazon. The next morning I had an e mail saying that my order was cancelled and if I was still interested then I should search for the item again. I searched, item came up, same supplier, higher price.
I contacted the supplier and said that I had ordered in good faith and wasn't happy.
The supplier asked me to make contact with them through their website and they would let me have the software at the original price. They still let me use paypal so I was safe from that point of view.
Because my order had been cancelled I couldn't rate it but if yours has been dispatched then you have that option
Yes complain to the supplier without a doubt but be calm and polite. If you don't get anywhere with that then go to Amazon
Good Luck

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#614481 - 3rd Nov 2011 8:26am Re: Amazon [Re: Clive]
Edz1980 Offline
Newbeee

Registered: 11th Oct 2011
Posts: 17
Loc: Greasby
No they can't do that. They should advised you of any changes and gave you opption of a refund or paying the difference.However if you have paid for the product at the value of £139.77 then they have to sell you that product for that value. If you can find a phone number for them then call up and demand to speak with a manager, no if's or but's to the adviser... just demand a manager or send a email adding several different departments/people to it ie try and find a mangers email address.

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#614482 - 3rd Nov 2011 8:28am Re: Amazon [Re: Clive]
davew3 Offline
Forum Guide

Registered: 16th Jun 2009
Posts: 1024
Loc: Wirral
Don't forget about the distant selling regulations, you have rights to refuse, contact them about it.

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#614488 - 3rd Nov 2011 8:40am Re: Amazon [Re: davew3]
Clive Offline
Forum Master

Registered: 3rd Jul 2011
Posts: 2620
Loc: some where else
I have just spoke with them on the phone, they told me the item can not be cancelled as it has been dispatched.
However once received, I can then return item for refund.

This makes me feel a right Grrr now, as I ordered it for someone on here.

I will just have to wait and see if the buyer wants to pay the extra, or see if they want me to return it, and refund them.
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#614490 - 3rd Nov 2011 8:42am Re: Amazon [Re: Softy_Southerner]
Chris990 Offline
Newbeee

Registered: 28th Nov 2010
Posts: 26
Loc: Bromborough
Originally Posted By: Softy_Southerner

Yes complain to the supplier without a doubt but be calm and polite. If you don't get anywhere with that then go to Amazon
Good Luck


Far better advice than 'demanding a manager'

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#614494 - 3rd Nov 2011 8:50am Re: Amazon [Re: Clive]
_Ste_ Offline


Wiki Master

Registered: 7th Aug 2005
Posts: 15986
Loc: New Brighton
Assholes willo, good luck bud.
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#614495 - 3rd Nov 2011 8:53am Re: Amazon [Re: Chris990]
Edz1980 Offline
Newbeee

Registered: 11th Oct 2011
Posts: 17
Loc: Greasby
Yeah but they haven't got what they wanted now when they called. You can still be calm when demanding a manager. I've just finished working for 4yrs as a complaints manager and it does help speaking to a manager.

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#614521 - 3rd Nov 2011 10:30am Re: Amazon [Re: Clive]
little_pob Offline
Smartchild

Registered: 30th May 2008
Posts: 442
Loc: Upton
If you've paid by credit/debit card, the overcharge is unlawful. As you have proof of original selling price compared to what the card was charged, you should be able to get the bank to "clawback" the difference.

Trading standards would probably be interested in hearing from you too.

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#614576 - 3rd Nov 2011 1:37pm Re: Amazon [Re: little_pob]
Clive Offline
Forum Master

Registered: 3rd Jul 2011
Posts: 2620
Loc: some where else
I wont be leaving it, I am going to send email to trading standards, and see what they say about it.
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#614588 - 3rd Nov 2011 1:58pm Re: Amazon [Re: Clive]
ex0__ Offline
Forum Addict

Registered: 25th Apr 2011
Posts: 1337
Loc: 1337
I've had this happen to me once before where I ordered something from a marketplace seller (like you have - you've ordered through amazon, not from amazon) and the price went up in the same way. I contacted Amazon and they told me they would refund me the difference themselves, since I paid by Amazon Mastercard.

Also, they never cancel dispatched items. Never have. So there's nothing unusual about that bit.
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#614598 - 3rd Nov 2011 2:14pm Re: Amazon [Re: Clive]
paulph1972 Offline
Enthusiast

Registered: 14th Mar 2011
Posts: 135
Loc: Wirral
it's a poo service from them, I'd let Amazon know what happened

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#614600 - 3rd Nov 2011 2:17pm Re: Amazon [Re: ex0__]
Clive Offline
Forum Master

Registered: 3rd Jul 2011
Posts: 2620
Loc: some where else
Originally Posted By: ex0__
I've had this happen to me once before where I ordered something from a marketplace seller (like you have - you've ordered through amazon, not from amazon) and the price went up in the same way. I contacted Amazon and they told me they would refund me the difference themselves, since I paid by Amazon Mastercard.

Also, they never cancel dispatched items. Never have. So there's nothing unusual about that bit.
they have said, once i receive it, i can send it back, and they will refund me, but the buyer wants the item, so i will contact trading standards, and see what they can do, if i get refunded, i will just give the refund for the difference to the buyer.
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#614829 - 3rd Nov 2011 9:55pm Re: Amazon [Re: Clive]
Clive Offline
Forum Master

Registered: 3rd Jul 2011
Posts: 2620
Loc: some where else
sorted now, I have been refunded the money they should not of took.
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#615018 - 4th Nov 2011 7:44am Re: Amazon [Re: Clive]
MikeT Online   content
Smartchild

Registered: 23rd Apr 2010
Posts: 543
Loc: Canary Islands :)
Originally Posted By: Willo
nut now price of item has gone up to £173.00, and they have charged me £173.00, are they allowed to do this.

Short answer: no.

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