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#587924 23rd Sep 2011 5:41pm
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Smartchild
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Just rang up BT, in India I assume, was told I could log nuisance calls but needed to keep ringing their 151 number to log these everytime. The man said that I could always use the ringback and BT would call me back within the hour!
Years ago I remember getting a code to use after I had put the phone down on the nuisance caller and keypressed this number in. Has this efficiency gone? Do I need to ring and wait 20 mins to get through to a 151 than wait even longer to have this understood and logged with BT? Seems that something is missing in protecting the customers. Any advice anyone?

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ponytail #587932 23rd Sep 2011 6:04pm
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You can dial 1477 during or immediately after a malicious call to record the callers actual number so that it can be traced. See http://btbusiness.custhelp.com/app/answers/detail/a_id/9311/~/tracing-a-call

ponytail #587933 23rd Sep 2011 6:06pm
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join the bt forum http://community.bt.com/
and some one on there will help you

ponytail #587938 23rd Sep 2011 6:17pm
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The guy from BT said that I had to pay if I was a business to use the nusance call facility. Unfortunately, as I was a private customer then I could not use this, but probably could become self-employed overnight. I wasn't charged for this years ago. BT seemed to have now got very greedy. The 1471 does not record those who with-hold their numbers so its a dilemma - stay with BT and put up with the dead lines or move into the unknown. Or maybe complain via email. hmmm.

ponytail #588237 24th Sep 2011 10:46am
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Hello Ponytail , stupid question but have you got caller display if not get it and if you don`t know the number don`t answer your phone .If it is some one important they will leave a message .And if it`s a witheld number don`t answer that.I don`t, cos if they are genuine calls they again leave a message. Also i wouldn`t worry about any one that can`t do face to face.Ignore the pricks and they have gained nothing ,It won`t be worth thier while if they are not getting any responce from you ,sorted good luck June

gypsyjune #588240 24th Sep 2011 10:50am
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You can get caller display for free, if you phone bt and sigh up for there free bt privacy service, they then give you caller display free

ponytail #588243 24th Sep 2011 11:01am
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I have caller display and never answer my phone unless I know who it is.
Just a tip.............. be aware that many of the cold calls are from BT businesses themselves. The last time I checked, any screening process did not and would not stop BT's own calls getting through.

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Yes Softly your right but she still doesn`t have to answer it and i think it might be nuisance calls that are the problem here ,thanks June

ponytail #588516 24th Sep 2011 9:14pm
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hi we had the same problem with bt if you send them an email telling them they the service they supply is not good they will get back to you pretty fast

ponytail #588603 25th Sep 2011 5:51am
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I didn't know I could get caller display for free - the call centre at BT in India did not mention this. I will also email and request clarification on logging the nuisance calls. Perhaps now even buy a caller number display phone. Thanks for all the advice. x


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