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Joined: Dec 2008
Posts: 578
Smartchild
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OP
Smartchild
Joined: Dec 2008
Posts: 578 |
Just rang up BT, in India I assume, was told I could log nuisance calls but needed to keep ringing their 151 number to log these everytime. The man said that I could always use the ringback and BT would call me back within the hour!
Years ago I remember getting a code to use after I had put the phone down on the nuisance caller and keypressed this number in. Has this efficiency gone? Do I need to ring and wait 20 mins to get through to a 151 than wait even longer to have this understood and logged with BT? Seems that something is missing in protecting the customers. Any advice anyone?
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Joined: Sep 2011
Posts: 1
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Joined: Sep 2011
Posts: 1 |
You can dial 1477 during or immediately after a malicious call to record the callers actual number so that it can be traced. See http://btbusiness.custhelp.com/app/answers/detail/a_id/9311/~/tracing-a-call
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Joined: Jul 2011
Posts: 2,620
Forum Master
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Forum Master
Joined: Jul 2011
Posts: 2,620 |
join the bt forum http://community.bt.com/and some one on there will help you
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Joined: Dec 2008
Posts: 578
Smartchild
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OP
Smartchild
Joined: Dec 2008
Posts: 578 |
The guy from BT said that I had to pay if I was a business to use the nusance call facility. Unfortunately, as I was a private customer then I could not use this, but probably could become self-employed overnight. I wasn't charged for this years ago. BT seemed to have now got very greedy. The 1471 does not record those who with-hold their numbers so its a dilemma - stay with BT and put up with the dead lines or move into the unknown. Or maybe complain via email. hmmm.
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Joined: Feb 2010
Posts: 3,312
Forum Master
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Forum Master
Joined: Feb 2010
Posts: 3,312 |
Hello Ponytail , stupid question but have you got caller display if not get it and if you don`t know the number don`t answer your phone .If it is some one important they will leave a message .And if it`s a witheld number don`t answer that.I don`t, cos if they are genuine calls they again leave a message. Also i wouldn`t worry about any one that can`t do face to face.Ignore the pricks and they have gained nothing ,It won`t be worth thier while if they are not getting any responce from you ,sorted good luck June
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Joined: Jul 2011
Posts: 2,620
Forum Master
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Forum Master
Joined: Jul 2011
Posts: 2,620 |
You can get caller display for free, if you phone bt and sigh up for there free bt privacy service, they then give you caller display free
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Joined: May 2008
Posts: 4,119
Forum Guardian
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Forum Guardian
Joined: May 2008
Posts: 4,119 |
I have caller display and never answer my phone unless I know who it is.
Just a tip.............. be aware that many of the cold calls are from BT businesses themselves. The last time I checked, any screening process did not and would not stop BT's own calls getting through.
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Joined: Feb 2010
Posts: 3,312
Forum Master
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Forum Master
Joined: Feb 2010
Posts: 3,312 |
Yes Softly your right but she still doesn`t have to answer it and i think it might be nuisance calls that are the problem here ,thanks June
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Joined: May 2011
Posts: 73
Member
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Member
Joined: May 2011
Posts: 73 |
hi we had the same problem with bt if you send them an email telling them they the service they supply is not good they will get back to you pretty fast
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Joined: Dec 2008
Posts: 578
Smartchild
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OP
Smartchild
Joined: Dec 2008
Posts: 578 |
I didn't know I could get caller display for free - the call centre at BT in India did not mention this. I will also email and request clarification on logging the nuisance calls. Perhaps now even buy a caller number display phone. Thanks for all the advice. x
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