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#587902 - 23rd Sep 2011 5:04pm Carphone warehouse lost my phone
Clive Offline
Forum Master

Registered: 3rd Jul 2011
Posts: 2620
Loc: some where else
I took a phone in for repair to carphone warehouse on 10th september.
I enquired about it today, they say they have not got the phone, but yet i have receipt to say they do have it,
I have tried to phone up to make a complaint, i was told they would not put me through to any one to make a complaint, as there is no one in a higher postion than the idiots who answer the phones
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#587909 - 23rd Sep 2011 5:12pm Re: Carphone warehouse lost my phone [Re: Clive]
ludwigvan Offline
Forum Addict

Registered: 6th Jan 2010
Posts: 1129
Loc: Middle Earth
Unbelievable,how do they explain the receipt?

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#587910 - 23rd Sep 2011 5:15pm Re: Carphone warehouse lost my phone [Re: Clive]
little_pob Offline
Smartchild

Registered: 30th May 2008
Posts: 442
Loc: Upton
Webpage for complaints:
http://selfhelp.carphonewarehouse.com/SelfHelp/request.do?view%28%29=c{7cb87850-d849-11de-e56d-000000000000}

For a written complaint try:
Carphone Warehouse Group PLC
1 Portal Way
London
W3 6RS

Address it to either Matt Stringer (Managing Director) or the Complaints Dept. I advise to send recorded signed for.

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#587912 - 23rd Sep 2011 5:21pm Re: Carphone warehouse lost my phone [Re: little_pob]
Clive Offline
Forum Master

Registered: 3rd Jul 2011
Posts: 2620
Loc: some where else
Thanks
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#588378 - 24th Sep 2011 5:33pm Re: Carphone warehouse lost my phone [Re: Clive]
Clive Offline
Forum Master

Registered: 3rd Jul 2011
Posts: 2620
Loc: some where else
Update:
I received a missspelt text on my mobile at 4am this morning telling me to go to carphone warehouse at 5am to collect my mobile. haha yea am i am going to do that, NOT.

Just received a phone call on my house phone from 01516775355 the girl said,
" are you the guy with phone in carphone warehouse," I said yes she said " your not getting it back, its karma and your going to get burnt" she then hung up.

I phoned bt, i was told by them this is a call box on Hoylake Road, Moreton.

I have spoke to carphone warehouse one of the managers, and she tells me the text I got is not from them.

I went to carphone warehouse shop in wallasey, they have no information about my phone on there computers, I asked how do they explain my receipt proving i gave it to them.

They then asked me to leave the shop.
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#588380 - 24th Sep 2011 5:45pm Re: Carphone warehouse lost my phone [Re: Clive]
hoseman Offline
Forum Master

Registered: 30th Sep 2007
Posts: 2346
Loc: Bromborough
Go to police and tell them about your `theft` but try not to use words like `pricks, knobs and dickheads` when refering to the Car Phone Warehouse!!
Id go in on a major kickoff!!!
Bull in a china shop....try an outraged customer in a fone shop with a baseball bat!!!
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IF IT HAS A HOSE THEN IM YOUR MAN

BETTER TO BURN OUT THAN FADE AWAY!

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#588382 - 24th Sep 2011 5:55pm Re: Carphone warehouse lost my phone [Re: hoseman]
Clive Offline
Forum Master

Registered: 3rd Jul 2011
Posts: 2620
Loc: some where else
I told them in shop, If I do not get my phone back, shop-due- closed- damged- to

But not in that order,

Am currently on phone now to carphone warehouse manager.
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#588387 - 24th Sep 2011 6:08pm Re: Carphone warehouse lost my phone [Re: Clive]
Snodvan Offline

Forum Addict

Registered: 19th Mar 2008
Posts: 1256
Loc: Wallasey Village
How about a Wiki "meet" at the appropriate branch of Carphone Warehouse. We could all just be browsing around - but we all just happen to be behind Willo when he has the next conversation.

Snod
_________________________
5 Precepts of Buddhism seem appropriate. Refrain from taking life. Refrain from taking that which is not given. Refrain from misconduct. Refrain from lying. Refrain from intoxicants which lead to loss of mindfulness

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#588391 - 24th Sep 2011 6:16pm Re: Carphone warehouse lost my phone [Re: Snodvan]
Clive Offline
Forum Master

Registered: 3rd Jul 2011
Posts: 2620
Loc: some where else
i have just been hold, they will replace it with the next model up, a refurbished nokia 3310,

Are the havin a laugh, I gave them a Samsung Wave S8500, its on receipt.
Its a bloody good job they werent in same room as me.

I emailed them a copy of receipt, they said they will phone me back in 30 mins.
Nokia 3310 went out with the dinsaurs, (excuse spelling)


Edited by Willo (24th Sep 2011 6:17pm)
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#588404 - 24th Sep 2011 6:48pm Re: Carphone warehouse lost my phone [Re: Clive]
TheDr Offline
Forum Master

Registered: 23rd Feb 2010
Posts: 2631
Loc: Wirral
Do they mean the Samsung S3310 ?

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#588409 - 24th Sep 2011 6:59pm Re: Carphone warehouse lost my phone [Re: TheDr]
Clive Offline
Forum Master

Registered: 3rd Jul 2011
Posts: 2620
Loc: some where else
Well they can jog on with that one, i want a samsung galaxy S2 as compo lol
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#589457 - 26th Sep 2011 9:03pm Re: Carphone warehouse lost my phone [Re: Clive]
RUDEBOX Offline

Wiki Master

Registered: 29th Aug 2008
Posts: 19082
Loc: Bob Land
Any update? This is bizarre.
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Mia Mabel


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#589576 - 27th Sep 2011 7:51am Re: Carphone warehouse lost my phone [Re: RUDEBOX]
Clive Offline
Forum Master

Registered: 3rd Jul 2011
Posts: 2620
Loc: some where else
I received a phone call from manager, they have found my phone, and are sending it back to the shop un-repaired, they are unable to repair it, so the good doc said he can do it for me..
I wonder if the carphone warehouse wallasey shop will ask me to leave the shop again, i shall see when i go to collect it today


Edited by Willo (27th Sep 2011 7:51am)
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#589684 - 27th Sep 2011 12:22pm Re: Carphone warehouse lost my phone [Re: Clive]
detsi Offline
Addict

Registered: 6th Feb 2010
Posts: 225
Loc: wallasey
They are an absolutely awful company. I had dealings with them once only to find that their customer service is a total disgrace.
They told me that my phone was beyond repair so I contacted the phone's manufacturer who repaired it free of charge. When I reported this to Carphone Warehouse I received no further contact. Weeks later they had the audacity to send me a survey to complete regarding my recent transactions. I was brutally honest with my complaints but I heard no more. Not a hint of an apology.
I would strongly advise anyone against giving this company their business.
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#589826 - 27th Sep 2011 5:18pm Re: Carphone warehouse lost my phone [Re: Clive]
Clive Offline
Forum Master

Registered: 3rd Jul 2011
Posts: 2620
Loc: some where else
Got my phone back, and now when i switch phone on i get black screen with blue border, with yellow writing saying ( Upload data to pc )
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