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#587555 - 22nd Sep 2011 9:41pm Returning a PC game back to shop for refund
Nomad Offline

Smartchild

Registered: 12th Apr 2010
Posts: 464
Loc: Southern Europe
Hi,

Today I brought aa pc game from "GAME" called dead island.

I checked the specs since I was going to use it on my laptop

My laptop "comes from another planet" so no problem on the required specs

When I install it , the only things that seem to be installed is the "steam" software and directx plus the icons on the screen

when I try to run the game it wants to download a 6GB file via stream - surely the game must be on the original disk

I use a dongle which has a 15GB monthly allowance so this game would use a third of that just to load the files.

Can I take the game back and ask for my money?


Nomad
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" Per Ardua ad Astra"


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#587560 - 22nd Sep 2011 9:45pm Re: Returning a PC game back to shop for refund [Re: Nomad]
jabber_Ish Offline
Forum Master

Registered: 7th Jan 2010
Posts: 2942
Loc: Black Rock
i doubt it , somewhere on the package it should state that the download is needed surely
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#587563 - 22nd Sep 2011 9:48pm Re: Returning a PC game back to shop for refund [Re: Nomad]
Nomad Offline

Smartchild

Registered: 12th Apr 2010
Posts: 464
Loc: Southern Europe
"Game" says that it should be returned unopened,

On the min specs required it does not mention internet

There is a steam logo above this, really wish I had seen it, although I do have a steam account I tend to boycott games using it

Nomad
_________________________
" Per Ardua ad Astra"


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#587571 - 22nd Sep 2011 10:11pm Re: Returning a PC game back to shop for refund [Re: Nomad]
TheDr Offline
Forum Master

Registered: 23rd Feb 2010
Posts: 2631
Loc: Wirral
Dead Island Minimum System Requirements

OS: Windows XP / Windows Vista / Windows 7
CPU: Intel Core2Duo 2.66 GHz
RAM: 1 GB Memory
GFX: Nvidia GeForce 8600GT or ATI 2600XT 512MB
DX: DirectX 9.0C
HDD: 2.0 GB free hard drive space
Other: mouse and keyboard


Dead Island Recommended System Requirements

OS: Windows 7
CPU: Intel Core 2 Duo E6700 2.66GHz / AMD Athlon II X2 240
RAM: 4 GB RAM
GFX: GeForce 9600 GT 512MB / Radeon HD 3870


These are the FULL requirements for runiing Dead Island, and even includes the fact that you need a keyboard and a mouse, so it would appear that an internet connection is not required, or if it is, has not been mentioned.

If they haven't included that you need an internet connection to run this game, and you do, then it has been missold and you are entitled to a full refund, and don't let Game give you any of the "well it's been opened" rubbish, if it didn't tell you until you loaded it up that you had to download it then you HAD to open to find out. You can't add extra conditions once you've accepted the ones they offered, so you can't be responsible for not knowing that you needed to download until you opened and installed the game.

If you DO decided you want to keep it and don't want to kill your dongle I have 100MB unlimited at my place so as long as it's just a one-off to get it I have no problem with you using it smile

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#587572 - 22nd Sep 2011 10:12pm Re: Returning a PC game back to shop for refund [Re: Nomad]
diggingdeeper Offline

Wiki Guardian

Registered: 9th Jul 2008
Posts: 9681
Loc: Birkenhead
Your quite right, the min spec and recommended spec don't mention that an internet connection is required. Take it back and say its not fit for purpose, Sale of goods act etc etc blah blah.

Minimum:
OS: Windows XP
Processor: Core2Duo 2.66 GHz
Memory: 1 GB RAM
Graphics: ATI 2600XT 512MB VRAM (GeForce 8600GT)
DirectX: DirectX 9.0C
Hard Drive: 7 GB available hard drive space
Other: keyboard, mouse

Recommended
OS: Windows 7
Processor: Core2Duo 2.66 GHz
Memory: 4 GB RAM
Graphics: GeForce 9600 (1GB)
DirectX: DirectX 9.0C
Hard Drive: 7 GB available hard drive space
Other: keyboard, mouse
_________________________
In a time of universal deceit - telling the truth is a revolutionary act. George Orwell

When the debate is lost, slander becomes the tool of the loser. Socrates

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#587577 - 22nd Sep 2011 10:18pm Re: Returning a PC game back to shop for refund [Re: Nomad]
diggingdeeper Offline

Wiki Guardian

Registered: 9th Jul 2008
Posts: 9681
Loc: Birkenhead
We collided, great fools never think alike frequently etc raftl
_________________________
In a time of universal deceit - telling the truth is a revolutionary act. George Orwell

When the debate is lost, slander becomes the tool of the loser. Socrates

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#587578 - 22nd Sep 2011 10:19pm Re: Returning a PC game back to shop for refund [Re: Nomad]
rhoobarb2002 Offline
Veteran

Registered: 13th Aug 2011
Posts: 677
Loc: Wirral

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#587596 - 22nd Sep 2011 11:00pm Re: Returning a PC game back to shop for refund [Re: rhoobarb2002]
Nomad Offline

Smartchild

Registered: 12th Apr 2010
Posts: 464
Loc: Southern Europe
Rhoobarb, your a star, I will give that a go tomorrow.

Thanks everyonr for advice,

It does require internet because of the steam account but they failed to mention it on the requirements.

I know with steam games that you can play thrm in an off line mode but my problem was just trying to install it onto my hard disk.

its on the to do list first thing in morning

Thanks guys

Nomad
_________________________
" Per Ardua ad Astra"


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#587613 - 22nd Sep 2011 11:40pm Re: Returning a PC game back to shop for refund [Re: Nomad]
_Ste_ Offline


Wiki Master

Registered: 7th Aug 2005
Posts: 15985
Loc: New Brighton
You must have an alienware laptop you lucky sod wink
_________________________


http://www.youtube.com/user/stetopop

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#587619 - 22nd Sep 2011 11:52pm Re: Returning a PC game back to shop for refund [Re: _Ste_]
Nomad Offline

Smartchild

Registered: 12th Apr 2010
Posts: 464
Loc: Southern Europe
Hi,

Ok game now installed and working, thanks again for advice.

ste - gold star to you. owe you guys all a pint, see you at end of october

Maybe I am getting old but I just like to put a game in the computer, install it and play. none of this extra rubbish. ie steam.

Nomad

Killing sree tomorrow - zombies that is!!!
_________________________
" Per Ardua ad Astra"


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#587630 - 23rd Sep 2011 12:23am Re: Returning a PC game back to shop for refund [Re: Nomad]
lau2908 Offline
Forum Addict

Registered: 5th Jun 2010
Posts: 1400
Loc: wallasey
Great game, had it on xbox and finished it within 4 hours tho frown

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#587631 - 23rd Sep 2011 12:40am Re: Returning a PC game back to shop for refund [Re: lau2908]
Nomad Offline

Smartchild

Registered: 12th Apr 2010
Posts: 464
Loc: Southern Europe
wow, 4 hours! I like to explore, explore and yes explore, anyway I start my killing spree tomorrow.

Any tips?

Nomad
_________________________
" Per Ardua ad Astra"


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#587668 - 23rd Sep 2011 7:30am Re: Returning a PC game back to shop for refund [Re: Nomad]
jabber_Ish Offline
Forum Master

Registered: 7th Jan 2010
Posts: 2942
Loc: Black Rock
keep yer head down and stay frosty !
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