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Joined: Feb 2008
Posts: 1,809
Forum Addict
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OP
Forum Addict
Joined: Feb 2008
Posts: 1,809 |
Right, this phone is going to get launched if I dont get help asap. I rang Samsung and they told me i had to go over to Liverpool to get this sorted. The above model is an Android smartphone from Carphone Warehouse. It does everything perfectly fine - apart from call. Every single time I go to ring someone - the screen goes immediately black and I can't get it on again no matter what button I press. Hence if they don't answer it's the whole take the battery out the back and re-start. If they answer - they hang up and then 2 minutes after the call the screen comes back on. Can anyone help me with this - because it is driving me bonkers?????? Oh and to those who had my number - you need to text me so I have your number...I did a factory reset and deleted everyone, haha....sorry 
![[Linked Image]](http://www.images.wikiwirral.co.uk/forum/8325.jpg) Nikki Abbo!  Life isnt a practise,you have to get it right first time! 
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Joined: Oct 2007
Posts: 494
Smartchild
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Smartchild
Joined: Oct 2007
Posts: 494 |
may be worth while doing a firmware upgrade, install samsung kies, connect phone to pc, then see if an upgrade is available
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Joined: Feb 2008
Posts: 1,809
Forum Addict
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OP
Forum Addict
Joined: Feb 2008
Posts: 1,809 |
i have no idea how i would go about doing that but ok...thank you
Nikki Abbo! Life isnt a practise,you have to get it right first time!
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Joined: Jul 2011
Posts: 2,620
Forum Master
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Forum Master
Joined: Jul 2011
Posts: 2,620 |
take it to carphone warehouse in liscard, tell them it has a firmware issue, they will send it of to samsung service centre, and they will repair it free of charge, and send it back with the latest firmware on it, if you take it today, you will get it back bt wednesday next week.
Last edited by Willo; 8th Sep 2011 10:08am.
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Joined: Feb 2008
Posts: 1,809
Forum Addict
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OP
Forum Addict
Joined: Feb 2008
Posts: 1,809 |
i dont know if i could go that long without my phone though
Nikki Abbo! Life isnt a practise,you have to get it right first time!
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Joined: Jul 2011
Posts: 2,620
Forum Master
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Forum Master
Joined: Jul 2011
Posts: 2,620 |
Or try this, download kies from Here connect your phone after its installed and run kies, and after 1 min it will come up if there is a update
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Joined: Oct 2007
Posts: 494
Smartchild
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Smartchild
Joined: Oct 2007
Posts: 494 |
its really not difficult to do it your self in samsung kies, assuming it says there is an upgrade available, or you may just be able to do a repair on the firmware you have
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Joined: Jun 2009
Posts: 1,024
Forum Guide
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Forum Guide
Joined: Jun 2009
Posts: 1,024 |
I have an Orange San Francisco which did that but also on calling out as well, I found out by playing with it, the problem was the screensaver for the phone part coming on early, I changed the saver timing and it works great, if it's under a year it's under warranty so you should be ok taking it to where you bought it, it's their problem to sort it for you.
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