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#578529 - 8th Sep 2011 9:53am Samsung GT-5800
Spritey_Nikki Offline

Forum Addict

Registered: 13th Feb 2008
Posts: 1809
Loc: Wallasey
Right, this phone is going to get launched if I dont get help asap. I rang Samsung and they told me i had to go over to Liverpool to get this sorted.

The above model is an Android smartphone from Carphone Warehouse. It does everything perfectly fine - apart from call. Every single time I go to ring someone - the screen goes immediately black and I can't get it on again no matter what button I press. Hence if they don't answer it's the whole take the battery out the back and re-start. If they answer - they hang up and then 2 minutes after the call the screen comes back on. Can anyone help me with this - because it is driving me bonkers??????

Oh and to those who had my number - you need to text me so I have your number...I did a factory reset and deleted everyone, haha....sorry frown
_________________________

Nikki Abbo! wink Life isnt a practise,you have to get it right first time! smile

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#578531 - 8th Sep 2011 9:59am Re: Samsung GT-5800 [Re: Spritey_Nikki]
Garygadge Offline
Smartchild

Registered: 23rd Oct 2007
Posts: 493
Loc: Wirral
may be worth while doing a firmware upgrade, install samsung kies, connect phone to pc, then see if an upgrade is available

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#578532 - 8th Sep 2011 10:01am Re: Samsung GT-5800 [Re: Spritey_Nikki]
Spritey_Nikki Offline

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Registered: 13th Feb 2008
Posts: 1809
Loc: Wallasey
i have no idea how i would go about doing that but ok...thank you smile
_________________________

Nikki Abbo! wink Life isnt a practise,you have to get it right first time! smile

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#578534 - 8th Sep 2011 10:04am Re: Samsung GT-5800 [Re: Spritey_Nikki]
Clive Offline
Forum Master

Registered: 3rd Jul 2011
Posts: 2620
Loc: some where else
take it to carphone warehouse in liscard, tell them it has a firmware issue, they will send it of to samsung service centre, and they will repair it free of charge, and send it back with the latest firmware on it, if you take it today, you will get it back bt wednesday next week.



Edited by Willo (8th Sep 2011 10:08am)
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. . .

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#578536 - 8th Sep 2011 10:06am Re: Samsung GT-5800 [Re: Spritey_Nikki]
Spritey_Nikki Offline

Forum Addict

Registered: 13th Feb 2008
Posts: 1809
Loc: Wallasey
i dont know if i could go that long without my phone though frown
_________________________

Nikki Abbo! wink Life isnt a practise,you have to get it right first time! smile

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#578538 - 8th Sep 2011 10:08am Re: Samsung GT-5800 [Re: Spritey_Nikki]
Clive Offline
Forum Master

Registered: 3rd Jul 2011
Posts: 2620
Loc: some where else
Or try this, download kies from Here connect your phone after its installed and run kies, and after 1 min it will come up if there is a update
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. . .

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#578539 - 8th Sep 2011 10:08am Re: Samsung GT-5800 [Re: Spritey_Nikki]
Garygadge Offline
Smartchild

Registered: 23rd Oct 2007
Posts: 493
Loc: Wirral
its really not difficult to do it your self in samsung kies, assuming it says there is an upgrade available, or you may just be able to do a repair on the firmware you have

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#578585 - 8th Sep 2011 1:32pm Re: Samsung GT-5800 [Re: Spritey_Nikki]
davew3 Offline
Forum Guide

Registered: 16th Jun 2009
Posts: 1024
Loc: Wirral
I have an Orange San Francisco which did that but also on calling out as well, I found out by playing with it, the problem was the screensaver for the phone part coming on early, I changed the saver timing and it works great, if it's under a year it's under warranty so you should be ok taking it to where you bought it, it's their problem to sort it for you.

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