If you aren't entitled to benefits there is usually a reason for this, sometimes its just not knowing the system, might be worth a chat with citizens advice. Policies cannot over-rule the law, neither can guidelines, internal handbooks etc. The law states what you are ENTITLED to, entitlement meaning that they are under an obligation to provide it not you having to scrounge it off them.
If you have been made unemployed in the year before last April, you could do a tax return for last year and get your income tax rebate if you are short of money, it comes through quite quick sometimes.
In a time of universal deceit - telling the truth is a revolutionary act. George Orwell
When the debate is lost, slander becomes the tool of the loser. Socrates