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Joined: Aug 2011
Posts: 308
Old Hand
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OP
Old Hand
Joined: Aug 2011
Posts: 308 |
A few months ago, I was left feeling extremely angry by the arrogant and disrespectful actions of a local employment agency, who purported to have "100 call centre jobs" going in Birkenhead.
Like a fool, I spent over an hour at the jobcentre filling in one of this agency's seemingly endless registration forms. They then left me waiting for weeks and weeks, with no word from them at all as to when these supposedly 100 call centre jobs would start.
After contacting their office, I was disgusted to be ignored a few times by the person who was dealing with these vacancies.
I then complained to their area manager, who got on to them to ascertain what the hold up was. Unfortunately, this complaint did not seem to cut any ice, as a few weeks later, this despicable agency rang me up to say that they were not putting me forward for the vacancies. No explanation was given, but I suspect it was because I reported their office to the area manager. In fact, the manager of that particular branch did ring me up to frostily voice his concern that I had "complained" about his office.
So what do you all think about this? Did any of you get led up the garden path by this promise of "100 call centre jobs in Birkenhead?"
Needless to say, I won't be wasting my time with THAT accursed agency any more. Words fail me to describe exactly how I feel about them. I think the way they treated me was just despicable, after building my hopes up all those weeks that I had the chance of a job.
Last edited by Jobneeded67; 3rd Aug 2011 1:15pm.
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Joined: Aug 2010
Posts: 309
Old Hand
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Old Hand
Joined: Aug 2010
Posts: 309 |
That does sound like very poor treatment, no doubt its a large faceless corporation with a minimum human element. Their duty is to fulfill their contract with the call center, so it doesn't surprise me that they don't care for the individual.
Its a sad state of affairs, and very unprofessional.
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Joined: Jul 2008
Posts: 10,000
Awesome Wiki Master
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Awesome Wiki Master
Joined: Jul 2008
Posts: 10,000 |
Totally sympathise with you over employment agencies. I've done my fair share of agency work and have been messed around by them too. At the time I didn't think to do anything about it. I guess they think they are bullet-proof. I've just had a look around the internet and cannot find anything apart from this if you wished to inform someone of this agency: Pay and Work Rights Helpline If you have a question or want to make a complaint about an employment agency, you should contact the Pay and Work Rights Helpline: fill in the Pay and Work Rights Enquiry Form on Directgov call the Pay and Work Rights Helpline on 0800 917 2368 Source Not sure though if this is when you are already employed by the agency in question...
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Joined: Aug 2011
Posts: 308
Old Hand
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OP
Old Hand
Joined: Aug 2011
Posts: 308 |
Thank you for your reply. Yes, it was certainly disgusting the way they treated me. I mean, I wouldn't have had to complain to their Area Manager if their arrogant consultant had returned my calls, just to update me on how my application was going.
Another thing this agency was doing was constantly changing the start dates, a fact which I learned from their Area Manager. One week it was supposed to be 23rd October, and then it was put back to November, and so on. This did set alarm bells ringing in my mind as to whether these "one hundred Birkenhead call centre jobs" actually did exist.
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Joined: Jul 2008
Posts: 10,000
Awesome Wiki Master
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Awesome Wiki Master
Joined: Jul 2008
Posts: 10,000 |
You've probably saved yourself from a very demeaning job anyway. Call centre work is the lowest of the low (apologies to any call centre workers on here). I did it for 6 months for Hayes Recruitment (Leicester). I got in at 8.00am in the dark of winter and left at 5.30pm in the dark of winter. I worked in the basement of the building so never saw sunlight as they discouraged people from leaving the building for lunch. Then there was the 'training' for dealing with angry callers  I also had to process gas bills - got a few wrong (in favour of the customer
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Joined: Aug 2011
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Old Hand
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OP
Old Hand
Joined: Aug 2011
Posts: 308 |
You're joking! Honestly? You serious? Are they really that bad?
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Joined: Aug 2008
Posts: 8,620
H4H County Volunteer Wiki Veteran
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H4H County Volunteer Wiki Veteran
Joined: Aug 2008
Posts: 8,620 |
It depends on the call centre. I worked in one that was fabulous and the perks were great Never had so much fun in a job in my life!!
Sometimes Police Officers give more than just speeding tickets!
It�s hard to be fit as a fiddle when you�re shaped like a cello!
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Joined: Apr 2009
Posts: 587
Smartchild
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Smartchild
Joined: Apr 2009
Posts: 587 |
You've probably saved yourself from a very demeaning job anyway. Call centre work is the lowest of the low (apologies to any call centre workers on here). I did it for 6 months for Hayes Recruitment (Leicester). I got in at 8.00am in the dark of winter and left at 5.30pm in the dark of winter. I worked in the basement of the building so never saw sunlight as they discouraged people from leaving the building for lunch. Then there was the 'training' for dealing with angry callers I also had to process gas bills - got a few wrong (in favour of the customer That really sounds awful, but on the positive I have worked in a few fantastic call centres, and wouldn't discourage people from applying for roles with them.
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Joined: Apr 2009
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Smartchild
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Smartchild
Joined: Apr 2009
Posts: 587 |
A few months ago, I was left feeling extremely angry by the arrogant and disrespectful actions of a local employment agency, who purported to have "100 call centre jobs" going in Birkenhead.
Like a fool, I spent over an hour at the jobcentre filling in one of this agency's seemingly endless registration forms. They then left me waiting for weeks and weeks, with no word from them at all as to when these supposedly 100 call centre jobs would start.
After contacting their office, I was disgusted to be ignored a few times by the person who was dealing with these vacancies.
I then complained to their area manager, who got on to them to ascertain what the hold up was. Unfortunately, this complaint did not seem to cut any ice, as a few weeks later, this despicable agency rang me up to say that they were not putting me forward for the vacancies. No explanation was given, but I suspect it was because I reported their office to the area manager. In fact, the manager of that particular branch did ring me up to frostily voice his concern that I had "complained" about his office.
So what do you all think about this? Did any of you get led up the garden path by this promise of "100 call centre jobs in Birkenhead?"
Needless to say, I won't be wasting my time with THAT accursed agency any more. Words fail me to describe exactly how I feel about them. I think the way they treated me was just despicable, after building my hopes up all those weeks that I had the chance of a job. Am I allowed to ask was it HRGO at all? Just out of curiosity.
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Joined: Jul 2008
Posts: 10,000
Awesome Wiki Master
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Awesome Wiki Master
Joined: Jul 2008
Posts: 10,000 |
Yeah, I know Sally - I'm hoping mine was the worst experience one could have
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Nobody
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The call centre in question are always recruiting, I know this for a fact. I also know that working conditions within said call centre are pretty good. I know the executives there very well.
I don't really want to say anymore, but don't let HR GO cloud your opinion of TCC.
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Joined: Apr 2009
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Smartchild
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Smartchild
Joined: Apr 2009
Posts: 587 |
The call centre in question are always recruiting, I know this for a fact. I also know that working conditions within said call centre are pretty good. I know the executives there very well.
I don't really want to say anymore, but don't let HR GO cloud your opinion of TCC.
I really wish I was allowed to write on here what they are actually like, HRGO stay well clear is all I can say.
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Joined: Aug 2011
Posts: 308
Old Hand
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OP
Old Hand
Joined: Aug 2011
Posts: 308 |
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Joined: Aug 2011
Posts: 308
Old Hand
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OP
Old Hand
Joined: Aug 2011
Posts: 308 |
Sallybear,
Why, are they notorious for treating jobseekers badly?
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Nobody
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Nobody
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The call centre in question are always recruiting, I know this for a fact. I also know that working conditions within said call centre are pretty good. I know the executives there very well.
I don't really want to say anymore, but don't let HR GO cloud your opinion of TCC.
I really wish I was allowed to write on here what they are actually like, HRGO stay well clear is all I can say. They're not great, admittedly, but I suppose in a way it keeps TCC's hands clean. I've seen their payslips too, and how they work their holidays out etc. I don't think there's any issues with you telling us your story Sally?
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