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#546665 - 14th Jul 2011 12:14pm Indian call centres!!!!
Jess53 Offline
Member

Registered: 17th Apr 2010
Posts: 88
Loc: Birkenhead
Hi has anyone else had a similar experience? We keep getting phone calls from this Indian call centre asking for someone we have never heard of. We checked with our phone supplier and they assure us that our number has never been used by anyone else before, we are the only ones to have used it. So obviously the call centre have a wrong number. We have many, many times asked for our number to be removed from their data base. We are also registered for telephone preference service, but that is of no help, as they have no control over foreign call centres!!!! No here comes the interesting bit. This call centre has called us for the past year claiming to be from the following companies,
Santander,
Claims uk,
The law Society,
AA,
Wills uk,
various insurance companies,
waterboard,
the list is endless!!!!!!! so when you fill out any forms beit online or phone or post, just make sure you give the right info! But remember these call centres do not come under any British regulations as such, and will sell your phone number, personal info which you have supplied, and email addresses too!!! So if a Mr. Martin Mehan is reading this, we are sick to death of phone calles in your name!!!!

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#546667 - 14th Jul 2011 12:25pm Re: Indian call centres!!!! [Re: Jess53]
DavidB Offline
Wiki Guide

Registered: 7th Dec 2003
Posts: 5595
Loc: Bebington, Wirral
TPS applies to all of those companies.
_________________________
"C20 LET bang"

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#546682 - 14th Jul 2011 1:27pm Re: Indian call centres!!!! [Re: Jess53]
Helles Offline
Wise One

Registered: 28th May 2010
Posts: 887
Loc: Wirral
I regularly get calls for someone with another name. I suspect that it is the previous owner of the number and I think you will find that contrary to what BT tell you, this is what has happened with you.

I never give any information to anyone on the phone other than the person is not at this address. It is pointless telling them to take the name off their databases, they won't.

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#546689 - 14th Jul 2011 2:21pm Re: Indian call centres!!!! [Re: Jess53]
Jess53 Offline
Member

Registered: 17th Apr 2010
Posts: 88
Loc: Birkenhead
We have been in touch with TPS and they cannot monitor call centres from abroad, even though they are working for UK based companies. Our number is not with BT so we know that it has never been used as we have had confirmation of that from our phone company. Even when you take down the number they are calling from you cannot call them back as their system will not allow it, so no complaining! What does annoy me is the rudness when they know that you are not the person they are calling and they just slam the phone down, as they know you cannot complain. I think it should be up to the companies they are suposidly working for to have a bit more duty of care to any potential customers, as they say bad publicity travels quicker!!

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#546691 - 14th Jul 2011 2:27pm Re: Indian call centres!!!! [Re: Helles]
bert1 Offline

Wiki Veteran

Registered: 27th Nov 2008
Posts: 7852
Loc: tranmere
You can always tell an Indian call center because they introduce themselves with very Asian sounding names, such as Elizabeth, Robert, Andrew, i even had a Catherine the other night. I've noticed they are very clear until they get to the company name they represent, then their enunciation goes all to pot.
_________________________
God help us,
Come yourself,
Don't send Jesus,
This is no place for children.


Bertieone.

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#546693 - 14th Jul 2011 2:31pm Re: Indian call centres!!!! [Re: Jess53]
Silverback Offline
Addict

Registered: 19th Apr 2010
Posts: 255
Loc: Birkenhead
Originally Posted By: Jess53
We have been in touch with TPS and they cannot monitor call centres from abroad, even though they are working for UK based companies. Our number is not with BT so we know that it has never been used as we have had confirmation of that from our phone company. Even when you take down the number they are calling from you cannot call them back as their system will not allow it, so no complaining! What does annoy me is the rudness when they know that you are not the person they are calling and they just slam the phone down, as they know you cannot complain. I think it should be up to the companies they are suposidly working for to have a bit more duty of care to any potential customers, as they say bad publicity travels quicker!!


Your complaint would be better placed with the company that is employing the call centre on their behalf.

They are probably unaware that some low paid monkey from india is causing them such bad publicity.

Tell them you are logging the calls and will be contacting the media with your complaints about the abusive telesales team the company is using.

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#546695 - 14th Jul 2011 2:37pm Re: Indian call centres!!!! [Re: Jess53]
scousemouse Offline
Newbeee

Registered: 16th May 2010
Posts: 26
Loc: birkenhead
I keep getting calls from an 021 number when i googled it it some scam indian callcentre who are trying to get you compo for an accident which ive had

ffs i not had one in last 3 years so dont know who selling them my details

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#546697 - 14th Jul 2011 2:50pm Re: Indian call centres!!!! [Re: Jess53]
BandyCoot Offline

Forum Veteran

Registered: 7th Dec 2008
Posts: 5349
Loc: Birkenhead
If you're with BT and have to deal through them then all your details are out in India. There have been reports of Indian call centre workers selling details on. I just hope my problem last night is not just the start of it. I'm on the TPS as well but still get the odd bit of crap. It's the way my hub started faffing about that got me worried.
_________________________
Birkenhead........ God's own Room 101.

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#546700 - 14th Jul 2011 2:53pm Re: Indian call centres!!!! [Re: Jess53]
Bezzymate Offline
Forum Veteran

Registered: 24th Apr 2010
Posts: 5551
Loc: New New Brighton
I find that the TPS doesn't work for Int' calls,they get through regardless!

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#546707 - 14th Jul 2011 3:17pm Re: Indian call centres!!!! [Re: scousemouse]
bert1 Offline

Wiki Veteran

Registered: 27th Nov 2008
Posts: 7852
Loc: tranmere
Originally Posted By: scousemouse
I keep getting calls from an 021 number when i googled it it some scam indian callcentre who are trying to get you compo for an accident which ive had

ffs i not had one in last 3 years so dont know who selling them my details


Some years ago my wife was in a car accident, when we got the call from the same people as yourself (call center), i asked where they got the info on the accident, turned out it was the hospital she attended in Scotland. I only thing i don't know whether it was official or back door.
_________________________
God help us,
Come yourself,
Don't send Jesus,
This is no place for children.


Bertieone.

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#546711 - 14th Jul 2011 3:33pm Re: Indian call centres!!!! [Re: Bezzymate]
PaulWirral
Unregistered


Originally Posted By: Bezzymate
I find that the TPS doesn't work for Int' calls,they get through regardless!


The law in this country does not apply to call centres in India. In other words, TPS stops UK call centres phoning you BUT not ones made from abroad.

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#546721 - 14th Jul 2011 4:02pm Re: Indian call centres!!!! [Re: Jess53]
Wench Offline

H4H County Volunteer
Wiki Veteran

Registered: 9th Aug 2008
Posts: 8616
Loc: Second Circle of Hell.
I had one last night from 0291 916 554 - it's a company called Kingfisher Telecoms or something similar. He started with his sales patter so I told him not to waste his breath and to take my number off his system - he slammed the phone down. I was less than impressed!!

So, I've tracked the company down and found email addresses for them. Safe to say, they will be getting a very harshly worded email. I don't expect it will do much good, but at least I can give it a go.

Just for the record, I had cause to ring Asda delivery to try and chase my shopping which had not been delivered when I booked for. Their call centre is in India or a similar country too!! When I asked about it getting delivered, she asked for my card details again, the security code to be precise, so I said I wasn't happy giving it over the phone. I had to cancel my order and do it again, which meant getting it delivered 2 days later!! She asked if there was anything else she could help with and I said jokingly "Yes, can you let the dog out in the garden for me" - the answer was "I'll just hop on a plane and be there tomorrow".

I'm not impressed I have to say. I personally would rather the call centres were in this country. I refuse to give any of my details to any company that call. If they say they have my details but need it confirming for security reasons (and I know I deal with that company) I ask them to tell me what they have on their system and I'll confirm if it's correct. They never do. I then tell them that if they really want to get in touch, they can email me at the address they have on their system or write to me. If it's the correct company, they do as a rule.
_________________________
Sometimes Police Officers give more than just speeding tickets!

Itís hard to be fit as a fiddle when youíre shaped like a cello!

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#546722 - 14th Jul 2011 4:05pm Re: Indian call centres!!!! [Re: Jess53]
Jess53 Offline
Member

Registered: 17th Apr 2010
Posts: 88
Loc: Birkenhead
We have sent several emails to some of the companies concerned but only get the usual patronising we are dealing 'with it' response. I suppose it would take a great number of people to bombard them with compalaints before they really do do something about them. I can imagine that a vunerable person could well be frightened by all this, especially if they had not had an accident!

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#546727 - 14th Jul 2011 4:14pm Re: Indian call centres!!!! [Re: Jess53]
Wench Offline

H4H County Volunteer
Wiki Veteran

Registered: 9th Aug 2008
Posts: 8616
Loc: Second Circle of Hell.
The automated ones get on my tits too!! They seem to be happening more and more lately. Since my crash, I've been bombarded so I just tell them I'll report them to the SRA, MoJ and APIL.
_________________________
Sometimes Police Officers give more than just speeding tickets!

Itís hard to be fit as a fiddle when youíre shaped like a cello!

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#547005 - 14th Jul 2011 10:32pm Re: Indian call centres!!!! [Re: Wench]
yewgarth Offline
Forum Addict

Registered: 2nd Nov 2008
Posts: 1781
Loc: new ferry
Thank call centres are heading back to the UK!

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