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#545883 - 12th Jul 2011 4:38pm warning ..check your bill at sainsburys in upton
consho Offline
Member

Registered: 7th Jul 2011
Posts: 57
Loc: wallasey
a quick warning about prices at sainsburys in upton..today for the third time in recent months I fell foul of what is either complete incompetance on the part of the store staff or a deliberate policy of misleading customers about pricing

they had small oranges priced at 2 a pack, with a buy one get one free offer attached. when I got to the till I was charged for each pack, total charge 4.

I went back and demanded to speak to the manager who quite frankly did not have a clue when I asked her to make sure there and then that the till computers would be altered to accomodate the free offer. she said she would look into it and gave me 4 back

how many people I wonder have paid twice for goods which are clearly labelled buy one get one free

it is happening far too often at supermarkets all over the country, so is it a new type or scam, or are store managers totally incompetent

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#545890 - 12th Jul 2011 4:49pm Re: warning ..check your bill at sainsburys in upton [Re: consho]
torryman Offline
Old Hand

Registered: 4th Jan 2011
Posts: 311
Loc: wallasey
Well done consho ....this is what forums are for.... good one for standing your ground!!!
This is better than what song are you listening to?

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#545891 - 12th Jul 2011 4:52pm Re: warning ..check your bill at sainsburys in upton [Re: consho]
markjw Offline
Newbeee

Registered: 26th Apr 2011
Posts: 47
Loc: birkenhead
Over the past two years I have made a point of checking my bill whenever shopping at supermarkets on the Wirral.
It averages out at 2 errors in pricing per 3 bills. Funnily enough 85% of the errors tend to be in favour of the supermarket.

Check your bills every time (i do it in front of the customer service desk) and make sure you get your money back if there is any mistake.

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#545893 - 12th Jul 2011 4:58pm Re: warning ..check your bill at sainsburys in upton [Re: consho]
karenjon Offline
Old Hand

Registered: 11th Aug 2009
Posts: 322
Loc: prenton
i now always check offers on my bills after being caught out a few times in sainsburys in upton. co op as bad checked bill when got home to sort out my shopping from mums 1 skinny leek cost me 2.95 went back real price 45p .

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#545895 - 12th Jul 2011 5:08pm Re: warning ..check your bill at sainsburys in upton [Re: karenjon]
baldybrewer Offline

Veteran

Registered: 16th Aug 2009
Posts: 740
Loc: Eastham
If you shop in asda and they make a mistake on your bill you are entitled to a 2.00 voucher as well as any other money owed to you but you have to ask to get it smile

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#545899 - 12th Jul 2011 5:16pm Re: warning ..check your bill at sainsburys in upton [Re: baldybrewer]
chriskay Offline
Forum Veteran

Registered: 25th Oct 2007
Posts: 4868
Loc: shropshire
I've had 2 errors in Morrison's in the past few days.
_________________________
Carpe diem.

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#545916 - 12th Jul 2011 5:42pm Re: warning ..check your bill at sainsburys in upton [Re: consho]
Sallybear Offline
Smartchild

Registered: 5th Apr 2009
Posts: 587
Loc: Wirral
This happens SO many times it really isn't acceptable.

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#545920 - 12th Jul 2011 5:46pm Re: warning ..check your bill at sainsburys in upton [Re: Sallybear]
consho Offline
Member

Registered: 7th Jul 2011
Posts: 57
Loc: wallasey
why not name and shame local ones here..just be careful though, you must have proof of what you are saying before you make any such accusations

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#545954 - 12th Jul 2011 6:43pm Re: warning ..check your bill at sainsburys in upton [Re: consho]
TRANCENTRAL Offline

Green Meanie
Wiki Master

Registered: 10th Apr 2008
Posts: 13454
Loc: Underground
the same happened to me in tesco local i was charged 4.00 for two bags of apples that were two for three pounds,i complained online and got a 5 pound voucher,i always check my receipt as mistakes add up .
_________________________
Please do not adjust your mind, there is a slight problem with reality. #backscovered

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#545956 - 12th Jul 2011 6:46pm Re: warning ..check your bill at sainsburys in upton [Re: consho]
Shambo Offline
Wise One

Registered: 15th Jul 2008
Posts: 794
Loc: New Brighton
This used to happen to me alot in the old somerfield in new brighton, so much so I've stopped going in there, even though it's changed hands to co-op. Also, the buy one get one free offers aren't so great when your already being charged nearly double the price of some other stores. I always check the receipt now before I leave any store.

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#546004 - 12th Jul 2011 8:33pm Re: warning ..check your bill at sainsburys in upton [Re: consho]
jenscho Offline
Addict

Registered: 17th May 2010
Posts: 239
Loc: wallasey
don't know who you spoke to, the manager there is male!!

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#546006 - 12th Jul 2011 8:39pm Re: warning ..check your bill at sainsburys in upton [Re: jenscho]
consho Offline
Member

Registered: 7th Jul 2011
Posts: 57
Loc: wallasey
the manager today was a female and although I have it because I am complaining to head office in Holborn, London EC1N 2HT, I do not have to tell you her name..if you are trying to undermine the topic please say so, dont pass snide remarks

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#546032 - 12th Jul 2011 9:25pm Re: warning ..check your bill at sainsburys in upton [Re: consho]
jenscho Offline
Addict

Registered: 17th May 2010
Posts: 239
Loc: wallasey
Hold your horses dude!! I didn't ask for anyone's name, all I said was that the manager there is male, fact. I know this coz I work in that store. I also know that offers and price changes are put into the system by humans and sometimes human error comes into it, it's nothing malicious to have off the customer coz most of the people that work in supermarkets think little of the company they work for and would rather give a good deal to the customer rather than the company, coz it's nothing to them! That's why you get a receipt so you can check things! In the couple of weeks that I have been on maternity leave they have had a few staff changes so maybe they got a new department manager in who is female, but the store manager is male. You got your oranges for free anyway so forget it smile

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#546036 - 12th Jul 2011 9:45pm Re: warning ..check your bill at sainsburys in upton [Re: consho]
Bezzymate Offline
Forum Veteran

Registered: 24th Apr 2010
Posts: 5551
Loc: New New Brighton
The duty manager changes and could be female.You rarely see the store manager,he's like the Wizard of Oz!

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#546045 - 12th Jul 2011 9:58pm Re: warning ..check your bill at sainsburys in upton [Re: consho]
jenscho Offline
Addict

Registered: 17th May 2010
Posts: 239
Loc: wallasey
I was always unfortunate enough to see him smile

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