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#540883 - 1st Jul 2011 6:30pm blackberry help please
sean99789 Offline
Old Hand

Registered: 13th Apr 2011
Posts: 308
Loc: oxton
ok i am an iphone user but mother has a blackberry and is at the stage in her life where she is getting forgetfull she is trying to download and update her apps but has forgotten the password and is asking me how to go about getting a new one so i have had a look and seen the forgot passwrod link on the phone which asks for the answer to a security question (but as i said before forgetfull) she has forgotten that too how do i go about resolving this problem for her

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#540886 - 1st Jul 2011 6:35pm Re: blackberry help please [Re: sean99789]
dizdazdoz Offline

Wise One

Registered: 17th Jan 2010
Posts: 866
Loc: Here
Probably best to contact the service provider, sure some whizz on here will find a way round it though.

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#540917 - 1st Jul 2011 8:19pm Re: blackberry help please [Re: sean99789]
Necronuss Offline
Enthusiast

Registered: 24th Oct 2009
Posts: 140
Loc: Wirral
i have had a look around the net and as diz says, contact your SP

only other option i can see is No, let it fail 10 times and it will erase your data. Then restore it from your last backup.

Hopefully another wiki user will be able to help you more, good luck

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#540923 - 1st Jul 2011 8:48pm Re: blackberry help please [Re: sean99789]
baldybrewer Offline

Veteran

Registered: 16th Aug 2009
Posts: 740
Loc: Eastham
Is it the password on the phone or BB world password?

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#540925 - 1st Jul 2011 8:57pm Re: blackberry help please [Re: sean99789]
baldybrewer Offline

Veteran

Registered: 16th Aug 2009
Posts: 740
Loc: Eastham
Just re read the question so im guessing its the blackberry id you need easiest way is go here http://uk.blackberry.com/id/ and sign up again with different email address hope this helps.

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#540942 - 1st Jul 2011 9:32pm Re: blackberry help please [Re: sean99789]
sean99789 Offline
Old Hand

Registered: 13th Apr 2011
Posts: 308
Loc: oxton
It's to add and update the apps so I'd say it is app world hope I'm right there thanks for the advice folks if anyone knows how to I'm sure they will be along soon enough but thanks for up to now

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#540967 - 1st Jul 2011 10:02pm Re: blackberry help please [Re: sean99789]
sean99789 Offline
Old Hand

Registered: 13th Apr 2011
Posts: 308
Loc: oxton
ok update thanks to baldybrewer problem solved now thanks for that link its worked

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