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#529224 - 7th Jun 2011 2:15pm BT vs Virgin Media
buddy Online   content
Forum Veteran

Registered: 18th Sep 2008
Posts: 5010
Loc: South Wirral
Thinking of changing from Virgin to BT - what are you thoughts/experience?? What's this "Hub" like??

Main reason for change is line rental £120/year if paid in advance ie £10/month plus 4 months free!!

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#529225 - 7th Jun 2011 2:19pm Re: BT vs Virgin Media [Re: buddy]
polo_phil Offline

Forum Master

Registered: 9th Jan 2009
Posts: 3080
Loc: Birkenhead
line rental is non existent though with virgin media?...

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#529227 - 7th Jun 2011 2:37pm Re: BT vs Virgin Media [Re: polo_phil]
buddy Online   content
Forum Veteran

Registered: 18th Sep 2008
Posts: 5010
Loc: South Wirral
Originally Posted By: polo_phil
line rental is non existent though with virgin media?...


Virgin line rental is about £14/month plus about £13/month for broadband

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#529228 - 7th Jun 2011 2:47pm Re: BT vs Virgin Media [Re: buddy]
MattLFC Offline
Wiki Master

Registered: 14th Aug 2004
Posts: 22315
Loc: Moreton/Beirut/Mobile
BT vs Virgin Media; no comparison, VM wins everytime.

BT is, generally, just about as bad as it gets for their broadband service!

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#529233 - 7th Jun 2011 2:57pm Re: BT vs Virgin Media [Re: MattLFC]
philmch Offline
Old Hand

Registered: 27th Dec 2007
Posts: 325
Loc: Wirral
Originally Posted By: MattLFC
BT vs Virgin Media; no comparison, VM wins everytime.

BT is, generally, just about as bad as it gets for their broadband service!


I couldn't disagree more. I swapped over from Virgin to BT about 2 months ago and it all went like clockwork as far as BT is concerned. The cretins at Virgin did however cut me off 3 days before my changeover day.

The swap to BT has saved me a small fortune in line rental, their hub is 100% reliable (unlike the crappy Thompson Speedtouch modem supplied by Virgin), and their customer service is good too.

I'd say go with BT any day.

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#529234 - 7th Jun 2011 3:08pm Re: BT vs Virgin Media [Re: buddy]
ex0__ Offline
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Registered: 25th Apr 2011
Posts: 1337
Loc: 1337
VM is by far better than BT. Can't really go wrong with them. Plus VM won't give out details unless subpoena'd, BT hands them over without a court order.
_________________________
-----
1337

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#529238 - 7th Jun 2011 3:12pm Re: BT vs Virgin Media [Re: buddy]
_Ste_ Offline


Wiki Master

Registered: 7th Aug 2005
Posts: 15986
Loc: New Brighton
Wouldn't trust either, use your mobile phone provider, costs nothing.
_________________________


http://www.youtube.com/user/stetopop

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#529242 - 7th Jun 2011 3:33pm Re: BT vs Virgin Media [Re: philmch]
MattLFC Offline
Wiki Master

Registered: 14th Aug 2004
Posts: 22315
Loc: Moreton/Beirut/Mobile
Originally Posted By: philmch
Originally Posted By: MattLFC
BT vs Virgin Media; no comparison, VM wins everytime.

BT is, generally, just about as bad as it gets for their broadband service!


I couldn't disagree more. I swapped over from Virgin to BT about 2 months ago and it all went like clockwork as far as BT is concerned. The cretins at Virgin did however cut me off 3 days before my changeover day.

The swap to BT has saved me a small fortune in line rental, their hub is 100% reliable (unlike the crappy Thompson Speedtouch modem supplied by Virgin), and their customer service is good too.

I'd say go with BT any day.

Must admit, im not with Virgin (with o2); but have 3 family members, who despite advising them to avoid BT, have gone with them, and all have experienced shoddy service. My mother was left without internet for 3 weeks and customer service were as useless as a doormat in assisting her. She left BT for Virgin and has had no problem - though she hasnt had to encounter their CS as yet.

However, if both companies are as a bad as each other, at least Virgin will annihilate BT when it comes to performance (speed), BT are one of the slowest, and most expensive ISP's out there and have a reputation almost as bad as Talk Talk, and if going for xDSL, there are far better providers out there!

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#529258 - 7th Jun 2011 4:05pm Re: BT vs Virgin Media [Re: buddy]
polo_phil Offline

Forum Master

Registered: 9th Jan 2009
Posts: 3080
Loc: Birkenhead
My virgin broadband is absolutely brilliant. Never any issues with connection and always ultra quick.
I'm still not aware of a line rental charge though.... confused

...and i know we're not talking about sky but I like if my V+ HD box breaks virgin come and replace it. However with sky you have to pay for a new one... don't know how BT work?

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#529259 - 7th Jun 2011 4:08pm Re: BT vs Virgin Media [Re: polo_phil]
MattLFC Offline
Wiki Master

Registered: 14th Aug 2004
Posts: 22315
Loc: Moreton/Beirut/Mobile
Originally Posted By: polo_phil
My virgin broadband is absolutely brilliant. Never any issues with connection and always ultra quick.
I'm still not aware of a line rental charge though.... confused

Iirc, you get a discount if you take their landline service, tis only a few quid I think though.

They generally sell you the service with the landline, and it's only if you specifically ask for it without the landline, they sell you separately, at the higher price.

smile

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#529263 - 7th Jun 2011 4:11pm Re: BT vs Virgin Media [Re: buddy]
polo_phil Offline

Forum Master

Registered: 9th Jan 2009
Posts: 3080
Loc: Birkenhead
Thanks Matt. I don't have a landline myself but remember when looking at my mum's bill the other day there didn't appear to be a seperate charge. she's got tv, bb, landline and mobile

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#529267 - 7th Jun 2011 4:19pm Re: BT vs Virgin Media [Re: buddy]
MattLFC Offline
Wiki Master

Registered: 14th Aug 2004
Posts: 22315
Loc: Moreton/Beirut/Mobile
Tis hard for anyone to say, as there is different options for the broadband, telephone and TV services - you can check at the Virgin Media website though!

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#529270 - 7th Jun 2011 4:25pm Re: BT vs Virgin Media [Re: buddy]
polo_phil Offline

Forum Master

Registered: 9th Jan 2009
Posts: 3080
Loc: Birkenhead
As Matt says Summer depends what you want really... I was quite suprised by the amount of properties that aren't able to get Full Virgin Media... It is honestly a factor in moving house!

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#529297 - 7th Jun 2011 5:11pm Re: BT vs Virgin Media [Re: buddy]
buddy Online   content
Forum Veteran

Registered: 18th Sep 2008
Posts: 5010
Loc: South Wirral
My VM package costs £39/month which includes line rental,broadband, and TV (basic TV no sport/premium films) add some calls and my bill is about £50/month - just wanted to reduce it

Thanks for your replies - may stick with VM and change to line rental + broadband for about £28 plus calls


Edited by buddy (7th Jun 2011 5:12pm)

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#529306 - 7th Jun 2011 5:21pm Re: BT vs Virgin Media [Re: buddy]
MattLFC Offline
Wiki Master

Registered: 14th Aug 2004
Posts: 22315
Loc: Moreton/Beirut/Mobile
Telephone VM, tell them you are considering moving to BT because its going to save you money, they will likely offer you a discount.

Or be bold, and tell them you wish to cancel straight off, because your going with BT. They should deffo offer you a discount to stay with them!

Haggle haggle haggle, VM can't afford to lose customers, their churn rate is bad enough as it is, and they are desperate to compete with Sky primarily, and BT secondly!!

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