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#528645 - 6th Jun 2011 7:12am weird laptop problem
willo
Unregistered


The only 2 internet pages i can access, are my home pages, wikiwirral, and fiat forum, if i type in google search bar and search it comes up internet explorer can not display this page, i click on diagnosis problem the result is DNS server is not responding

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#528647 - 6th Jun 2011 7:36am Re: weird laptop problem [Re: ]
PaulWirral
Unregistered


What operating system you use? What browser do you use? Are you wireless/wired/dongle connection?

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#528649 - 6th Jun 2011 7:38am Re: weird laptop problem [Re: ]
Mark Online   Reading


Wiki Master

Registered: 9th Nov 2003
Posts: 20959
Loc: Wirral
Fire wall - parental control ??

click START
if on xp click on RUN

in the box type

CMD

A black screen will open and you can type the following.


ping google.co.uk

Your looking out for a result that does not say 100% loss
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#528655 - 6th Jun 2011 7:52am Re: weird laptop problem [Re: Mark]
willo
Unregistered


Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Sandra Wilson>ping google.co.uk
Ping request could not find host google.co.uk. Please check the name and try aga
in.

C:\Documents and Settings\Sandra Wilson>pinggoogle.co.uk
'pinggoogle.co.uk' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\Sandra Wilson>ping google.co.uk

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#528657 - 6th Jun 2011 7:56am Re: weird laptop problem [Re: ]
Mark Online   Reading


Wiki Master

Registered: 9th Nov 2003
Posts: 20959
Loc: Wirral
try

tracert www.google.co.uk


this time you have to add the www


START >>>> RUN >>> type cmd

and in the black box type the above.
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#528658 - 6th Jun 2011 8:00am Re: weird laptop problem [Re: ]
Mark Online   Reading


Wiki Master

Registered: 9th Nov 2003
Posts: 20959
Loc: Wirral
Then you can try


ipconfig /flushdns

And reboot.
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#528660 - 6th Jun 2011 8:03am Re: weird laptop problem [Re: Mark]
willo
Unregistered


Originally Posted By: Mark
try

tracert www.google.co.uk


this time you have to add the www


START >>>> RUN >>> type cmdMicrosoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Sandra Wilson>ping google.co.uk
Ping request could not find host google.co.uk. Please check the name and try aga
in.

C:\Documents and Settings\Sandra Wilson>pinggoogle.co.uk
'pinggoogle.co.uk' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\Sandra Wilson>ping google.co.uk


and in the black box type the above.

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#528661 - 6th Jun 2011 8:08am Re: weird laptop problem [Re: Mark]
willo
Unregistered


Originally Posted By: Mark
Then you can try


ipconfig /flushdns

And reboot.
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Sandra Wilson>ipconfig/flushdns

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

C:\Documents and Settings\Sandra Wilson>
still no difference

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#528663 - 6th Jun 2011 8:26am Re: weird laptop problem [Re: ]
MattLFC Offline
Wiki Master

Registered: 14th Aug 2004
Posts: 22315
Loc: Moreton/Beirut/Mobile
Have you tried rebooting the router and computer? To reboot the router, simply turn the power off to it for10 - 15 seconds and then restart. Sometimes it can take 2 attempts to flush the DNS.

What is the ISP? They could be having DNS issues, so you could be worth givin them a ring to double check, before spending a couple of hours trying to fix it, only to find it was a network issue on their side.

smile

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#528664 - 6th Jun 2011 8:29am Re: weird laptop problem [Re: MattLFC]
willo
Unregistered


tried all that, i am on hold on phone with sky, have been for an hour

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#528666 - 6th Jun 2011 8:30am Re: weird laptop problem [Re: ]
ex0__ Offline
Forum Addict

Registered: 25th Apr 2011
Posts: 1337
Loc: 1337
Can you go to this address? This a different way of accessing www.google.com.

http://209.85.143.99

edit: And stop using IE. Switch to Firefox or Chrome (or hell, anything).


Edited by ex0__ (6th Jun 2011 8:31am)
_________________________
-----
1337

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#528667 - 6th Jun 2011 8:32am Re: weird laptop problem [Re: ex0__]
willo
Unregistered


ues can access google from that link, no problem, but can not do any searches


Edited by willo (6th Jun 2011 8:33am)

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#528669 - 6th Jun 2011 8:33am Re: weird laptop problem [Re: ]
MattLFC Offline
Wiki Master

Registered: 14th Aug 2004
Posts: 22315
Loc: Moreton/Beirut/Mobile
Well according to Sky's service status page, there is no issues at present; however there is reports on Sky User of people suffering various DNS issues. So could be a Sky problem, have you managed to speak to them yet, or are you still in a queue?

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#528670 - 6th Jun 2011 8:34am Re: weird laptop problem [Re: MattLFC]
willo
Unregistered


still on hold, and the stupid music they play is doing my head in

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#528671 - 6th Jun 2011 8:35am Re: weird laptop problem [Re: ]
MattLFC Offline
Wiki Master

Registered: 14th Aug 2004
Posts: 22315
Loc: Moreton/Beirut/Mobile
Originally Posted By: willo
ues can access google from that link, no problem, but can not do any searches

Deffo sounds like the DNS is screwed somewhere then; what router is it? You could possibly change the routers DNS servers to OpenDNS, if you know the model, we can advise how.

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