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#506758 - 22nd Apr 2011 11:49pm help...advice needed pls! :-)
shazza51 Offline
Member

Registered: 22nd Jun 2010
Posts: 98
Loc: wirral
Pls can anyone give me any advice following an accident and the dreadful events which occured with their insurance company and also their designated repairers, who have both given me the complete run-around since it happened! car not repaired 2 standard an was returned 2 me with additional damage not to mention they handed keys 2 my 13yr old daughter whilst i was out! also much more shit was endured but 2much 2 detail here! where do i go? wot can i do? pls can someone advise me accordingly??? thanx :-)

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#506760 - 22nd Apr 2011 11:56pm Re: help...advice needed pls! :-) [Re: shazza51]
Wench Offline

H4H County Volunteer
Wiki Veteran

Registered: 9th Aug 2008
Posts: 8616
Loc: Second Circle of Hell.
Was it a damage only accident?

Who is the defendant? You or the other party?

Is there a personal injury claim going through with it?

Do you have a Solicitor dealing with it?


Edited by Wench (22nd Apr 2011 11:58pm)
Edit Reason: mong spelling - it's late and I've had painkillers
_________________________
Sometimes Police Officers give more than just speeding tickets!

Itís hard to be fit as a fiddle when youíre shaped like a cello!

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#506763 - 23rd Apr 2011 12:23am Re: help...advice needed pls! :-) [Re: shazza51]
shazza51 Offline
Member

Registered: 22nd Jun 2010
Posts: 98
Loc: wirral
an arriva bus hit corner of car, drove off & picked up more passengers, they admitted liability & arranged 2 repair my car etc but its whole aftermath thats caused headaches! i was left doing the calls 2 their insurance company (costing a fortune!) 2 find out info regarding repairs etc. then garage brought it back wivout letting me no so coz was out they gave keys 2 my 13yr old daughter an asked her 2 sign 4 its return! also more damage than wot it went with but they said it wasn't them! wot can i do pls?

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#506766 - 23rd Apr 2011 12:54am Re: help...advice needed pls! :-) [Re: shazza51]
mrhanky Offline
Forum Addict

Registered: 1st Dec 2010
Posts: 1236
Loc: my house
contact the insurance ombudsman.

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#506774 - 23rd Apr 2011 5:51am Re: help...advice needed pls! :-) [Re: mrhanky]
MikeT Offline
Smartchild

Registered: 23rd Apr 2010
Posts: 539
Loc: Canary Islands :)
Originally Posted By: mrhanky
contact the insurance ombudsman.
He won't be able to understand a word she writes. Txt speak is so pathetic.

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#506775 - 23rd Apr 2011 6:49am Re: help...advice needed pls! :-) [Re: MikeT]
hoseman Offline
Forum Master

Registered: 30th Sep 2007
Posts: 2346
Loc: Bromborough
withthat
h8 txt tlk!!!!! help
_________________________
IF IT HAS A HOSE THEN IM YOUR MAN

BETTER TO BURN OUT THAN FADE AWAY!

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#506902 - 23rd Apr 2011 12:24pm Re: help...advice needed pls! :-) [Re: shazza51]
Wench Offline

H4H County Volunteer
Wiki Veteran

Registered: 9th Aug 2008
Posts: 8616
Loc: Second Circle of Hell.
Right. You say it wasn't repaired to "standard". Whose standard?? Has it been assessed by an independent assessor? If there were no injuries and you don't have FC insurance or legal representation, then it would be your responsibilty to contact the third party insurer anyway.

Were/are you insured as TPFT or fully comp? Do you have any legal representation in with your insurance? I would think that if they have admitted liability, you will have a reference number. If you are only TPFT or have no legal rep in with your insurance, then write to the insurance company and express your concerns - but please do it in English, with no text speak and make sure you spellcheck or they won't take you seriously!!! Send the letter recorded delivery or registered post so that they can't say they didn't receive it.

In the letter, give them 28 days to respond with what they intend to do to remedy the situation and inform them that if you have not heard back from them at the end of 28 days, you will take it to Court.

Without sounding harsh, is it possible for you to reply without using text speak. It makes giving advice so much easier if I don't have to spend 5-10 minutes trying to decipher it.

Thanks.

*Please also note that this is not to be taken as a legal consult. It is advisable to seek legal advice from either a Solicitor, Legal Executive or the likes of the CAB or your own insurance company.*
_________________________
Sometimes Police Officers give more than just speeding tickets!

Itís hard to be fit as a fiddle when youíre shaped like a cello!

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#506912 - 23rd Apr 2011 12:33pm Re: help...advice needed pls! :-) [Re: shazza51]
BandyCoot Offline

Forum Veteran

Registered: 7th Dec 2008
Posts: 5336
Loc: Birkenhead
If they are at fault they will be liable for any legal costs to put the matter right anyway, you just have to make sure you get everything right yourself. Pain in the rearend but it as to be done.
_________________________
Birkenhead........ God's own Room 101.

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#507051 - 23rd Apr 2011 4:34pm Re: help...advice needed pls! :-) [Re: MikeT]
shazza51 Offline
Member

Registered: 22nd Jun 2010
Posts: 98
Loc: wirral
so sorry for 'text speak' but ran out of space for my reply so went back an shortened some of the words that people would of understood anyway like 'coz' now you can't tell me you don't know what that means! sorry again for anyone trying to read my reply in the little space it gave for such a long explaination!

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