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Joined: Aug 2005
Posts: 16,345 Likes: 1
Wiki Master
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Wiki Master
Joined: Aug 2005
Posts: 16,345 Likes: 1 |
My warranty has not ran out ive still got a month left of it i came on this to get advice whilst the car is in the garage so i can take it back when i get it back an no what im actually entitled to If your warranty has not ran out he HAS to either give you your money back or repair the damaged head. P
Putin khuilo
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Joined: Feb 2011
Posts: 36
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OP
Newbeee
Joined: Feb 2011
Posts: 36 |
Just spoke to the garage they cant find the fault, but said from what ive told them it is the head gasket, they said their keeping it till tonight to see if they can find the fault, if they say they cant and the car still keeps having the same problems like loosing water and cutting out on me can i then take it back and ask for my money back?
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Joined: Aug 2005
Posts: 16,345 Likes: 1
Wiki Master
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Wiki Master
Joined: Aug 2005
Posts: 16,345 Likes: 1 |
Yes, they must rectify the problem or give you your money back.
Putin khuilo
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Joined: Feb 2011
Posts: 36
Newbeee
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OP
Newbeee
Joined: Feb 2011
Posts: 36 |
Okay thanks will just have to wait and see what they say
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Joined: Aug 2005
Posts: 16,345 Likes: 1
Wiki Master
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Wiki Master
Joined: Aug 2005
Posts: 16,345 Likes: 1 |
Make sure there's antifreeze in it though so they carnt blame it on you
Putin khuilo
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Joined: Feb 2011
Posts: 36
Newbeee
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OP
Newbeee
Joined: Feb 2011
Posts: 36 |
Yeah there is i took it to a friend of the family who is a mechanic the other day and he done all that for me
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Joined: Dec 2003
Posts: 8,019
Wiki Veteran
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Wiki Veteran
Joined: Dec 2003
Posts: 8,019 |
Didnt you say that b4 you drove off he was topping it up with anti freeze?
Uncertainty or not knowing causes depression, Im happy because I know I'm going to die one day!
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Joined: Feb 2011
Posts: 36
Newbeee
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OP
Newbeee
Joined: Feb 2011
Posts: 36 |
Yeah after we had bought the car he followed us out to the car and filled it up with a bottle of anti freeze when i took it to my dads mate the other day it was totally empty
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Joined: Feb 2010
Posts: 3,312
Forum Master
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Forum Master
Joined: Feb 2010
Posts: 3,312 |
hello sara i have found in the past when you only have a short time left on your warranty they might just mess about untill the time left has ran out and and they will not be responsible any more you have to demand they fix the problem now before your warranty runs out and not wait as they will probably tell you to do be kind but firm good luck june
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Joined: Feb 2011
Posts: 36
Newbeee
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OP
Newbeee
Joined: Feb 2011
Posts: 36 |
Okay thanks well i get my car back tomorrow from the garage gonna see what they say but if they havent been able to rectify the problem then im gonna take it back to the dealer and ask him for my money back i think thats what im entitled to
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Joined: Nov 2003
Posts: 12,002
Wiki Master
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Wiki Master
Joined: Nov 2003
Posts: 12,002 |
Unfortunatly, at best, all you will get offered is a credit note if the dealer agrees the problem is his issue, and the work needed to put the car back is to expensive and not viable. He is not abliged to give a refund
What If There Were No Hypothetical Questions?
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Joined: Feb 2011
Posts: 36
Newbeee
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OP
Newbeee
Joined: Feb 2011
Posts: 36 |
Got my car back form the garage today they said the problems had been fixed, just went out in the car now and its still cutting out when im going down a hill what can i do now?
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Joined: Mar 2008
Posts: 1,355
Forum Addict
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Forum Addict
Joined: Mar 2008
Posts: 1,355 |
You in the AA or RAC? Wishful thinking maybe BUT they can be helpful in my experience. If THEY say there is a problem the garage really has to take notice
Snod
5 Precepts of Buddhism seem appropriate. Refrain from taking life. Refrain from taking that which is not given. Refrain from misconduct. Refrain from lying. Refrain from intoxicants which lead to loss of mindfulness
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Joined: Feb 2011
Posts: 36
Newbeee
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OP
Newbeee
Joined: Feb 2011
Posts: 36 |
Can i not just get a refund on the car or am i not entitled to that ive read that if the dealer has tryed to fix the car but its too an unsatisfactory level i can get refund not sure how true that is tho ..
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Joined: Mar 2008
Posts: 1,355
Forum Addict
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Forum Addict
Joined: Mar 2008
Posts: 1,355 |
I think the problem is that you have to get someone "authoritative" to say that the work done is not to a satisfactory level. The dealer will always say "fixed it" when there is just a short time left on a warranty in the hope that you will be outside the warranty by the time you realise the job was not done correctly. The dealer will also (understandably) ask you "who are you to judge the quality of my workmanship".
Snod
5 Precepts of Buddhism seem appropriate. Refrain from taking life. Refrain from taking that which is not given. Refrain from misconduct. Refrain from lying. Refrain from intoxicants which lead to loss of mindfulness
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