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#450773 - 9th Dec 2010 3:10pm Best Mobile Providor for Wirral...
dan0h Offline

Old Hand

Registered: 27th Aug 2010
Posts: 309
Loc: Wallasey
I've been a Vodafone customer for well over ten years without issue, but since I've moved up to these parts the phone coverage is less than ideal, and for 3G coverage, well thats only an option if I stand in the loft. I've had enough. This is the last in a line of issues including:

1. Being forced into a 24 month contract with a phone who's battery only has a lifespan of about 16-18 months.

2. Camera failed on the phone within six months, its a known issue for which there is no workaround, I let it go at the time but now its annoying me.

3. Tried to log into the website today to complain, to find it took over 10 minutes to successfully log in, the site was soooo slow.

4. Got into the site to find I'm allowed only 600 characters in an email to them.

5. Called support. Got half way to explaining, and was then cut off.

So my question - what is the generally accepted best mobile phone provider around here? Who's the best signal!? The other half is on Tesco (with is the O2 network), and she never has any issues - are O2 the way to go?
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#450789 - 9th Dec 2010 4:03pm Re: Best Mobile Providor for Wirral... [Re: dan0h]
chev_chelios Offline
Wiki Guide

Registered: 30th Jul 2009
Posts: 5948
Loc: the village of wallasey
www.giffgaff.com best network ive been on. They giving me £80 for givin out sims. No customer service number,very quick replys to help in there forum or they ring u! Unlimited txts internet and cheap calls or free to other giff users.

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#450795 - 9th Dec 2010 4:49pm Re: Best Mobile Providor for Wirral... [Re: chev_chelios]
dan0h Offline

Old Hand

Registered: 27th Aug 2010
Posts: 309
Loc: Wallasey
Thanks stephen, thats another vote for O2 then as GiffGaff use the O2 infrastructure smile
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#450808 - 9th Dec 2010 5:58pm Re: Best Mobile Providor for Wirral... [Re: dan0h]
chev_chelios Offline
Wiki Guide

Registered: 30th Jul 2009
Posts: 5948
Loc: the village of wallasey
aslong as you dont go to o2 tho! I get a full signal and 3.5g pretty much everywhere except cherry tree centre lol

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#450811 - 9th Dec 2010 6:17pm Re: Best Mobile Providor for Wirral... [Re: chev_chelios]
dizdazdoz Offline

Wise One

Registered: 17th Jan 2010
Posts: 872
Loc: Here
Am on O2, get a signal in 99% of places on Wirral, dont get one in my local which is good as cant get disturbed when having fun.

Today ordered a Blackberry Curve, Free O2 to O2 calls, Unlimited Texts, 300 mins and 500MB of Data for £25 per month, pretty good I feel.

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#450825 - 9th Dec 2010 7:02pm Re: Best Mobile Providor for Wirral... [Re: dizdazdoz]
chev_chelios Offline
Wiki Guide

Registered: 30th Jul 2009
Posts: 5948
Loc: the village of wallasey
500mb of internet wont last long! I use that in 2days lol

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#450854 - 9th Dec 2010 8:22pm Re: Best Mobile Providor for Wirral... [Re: chev_chelios]
Softy_Southerner Offline

Forum Guardian

Registered: 2nd May 2008
Posts: 4090
Loc: Back in Devon
I'm with 3 and have been since I left Vodafone about 6 years ago. I was due to renew a couple of weeks ago but wasn't keen on the 24 month contract. The guy in the shop suggested I rang 3 and made it their problem. Result - 18 month contract, 500 mix & Match + 2 GB internet + Nokia E5 (which I love!)for £24 month. I'm happy with that!

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#450872 - 9th Dec 2010 8:47pm Re: Best Mobile Providor for Wirral... [Re: Softy_Southerner]
MattLFC Offline
Wiki Master

Registered: 14th Aug 2004
Posts: 22315
Loc: Moreton/Beirut/Mobile
o2, signal-wise, is absolute shit nowadays im afraid. Ive been with them for circa 12 years now, and its gradually getting worse and worse, the 3g coverage is piss-poor around Birkenhead and indeed many parts of the Wirral, no matter if they are urban or sub-urban etc...

I only use regular GSM now, and GPRS/EDGE for internet, because the UTMS coverage is so erratic, sometimes its there, sometimes its not. When on UTMS it can be touch and go, when on GSM its pretty good. Ive found quite a few o2 blackspots in recent months as well.

Id change, but T-Mobile (pre-Everything Everywhere) are wank, the same downward spiral seems to be affecting Vodafone nowadays, and Three are getting better but still not quite there. It leaves Orange, but their support is best avoided, im not sure if they are network sharing T-Mobile yet as Everything Everywhere has been in business for some time now, but if they are, id suggest Orange or T-Mobile for the long-term.

And as for o2's mobile internet speed, it is seriously shite at peak time, far too many iPhone users handshank the net all the time, the reason they bought in the 500MB allowance.

It says a lot when o2's own Chief Executive actually critisizes his own network for terrible coverage and piss-poor internet speeds, and publically apologises to his customers and says things must improve.

And GifGaff is owned by Telefonica o2 (forget all these wonderful stories and the image they like to portray about it being owned by its customers), and thus it runs on the o2 network, so network wise, your no better off than o2.

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#451054 - 10th Dec 2010 9:02am Re: Best Mobile Providor for Wirral... [Re: MattLFC]
dan0h Offline

Old Hand

Registered: 27th Aug 2010
Posts: 309
Loc: Wallasey
Thanks for the input folks. I've heard mixed reviews for 3, but love the fact their network is "meant" to be for the more connected world.

Matt, thank you for a comprehensive reply, I am sure I read somewhere that T-Mob/Orange are now sharing. From a subscriber stand they are now the largest network in the UK, with Vodafone trailing second.

Definitely some food for thought there, I will check out the coverage maps for the networks and see what pans out. Then I'll go to Vodafone with the leaving threats and see if they'll chuck in one of their home-beacon boxes for free.

Thanks for the replies folks smile
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#451129 - 10th Dec 2010 1:50pm Re: Best Mobile Providor for Wirral... [Re: dan0h]
dan0h Offline

Old Hand

Registered: 27th Aug 2010
Posts: 309
Loc: Wallasey
Just had it out with Vodafone, who are only interested in one resolution - for me to pay £80 upgrade, and add ANOTHER 24 months to the 157 days left on my contract. This isn't an acceptable solution for me, so I asked to end the contract early. At this point I of course got put through to the people that don't bargain, don't answer questions, don't listen, and don't care. It was futile. But I tried. I was offered the cancellation ... at a cost of £175. I was livid.

Despite making the point that I'd been a customer for over 10 years, and during that time have put over £5,000 down them (I computerised my personal finances many years ago - proved handy many times), they have no interest in problem resolution. A repair of my existing handset was offered, but only covered up to £100, any extra comes out of my pocket. And of course during that time I loose my handset (and email etc).

So here is my personal recommendation, don't touch Vodafone with a barge pole, they have no interest in solving the problems of their most loyal and long standing customers. A-Holes.
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#451136 - 10th Dec 2010 2:09pm Re: Best Mobile Providor for Wirral... [Re: dan0h]
Softy_Southerner Offline

Forum Guardian

Registered: 2nd May 2008
Posts: 4090
Loc: Back in Devon
Sounds similar to my experience with them before I swapped. Unbelievably, I did get a call from them before they gave me my PUK (sp?)code to see if they could talk me out of leaving. I suggested that they should show their loyalty to their exisitng customers not any new ones they may entice and no I would not be changing my mind and staying with them!

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#451148 - 10th Dec 2010 2:26pm Re: Best Mobile Providor for Wirral... [Re: Softy_Southerner]
Tilly Offline

Forum Addict

Registered: 22nd Oct 2009
Posts: 1702
Loc: wallasey
O2 never had any trouble whatsoever with them

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#451152 - 10th Dec 2010 2:28pm Re: Best Mobile Providor for Wirral... [Re: Softy_Southerner]
dan0h Offline

Old Hand

Registered: 27th Aug 2010
Posts: 309
Loc: Wallasey
Good work Softy - its a mass Vodafone boycott!

I got passed between three call centres and had to explain all of the problems from the beginning each time (which shows poor organisation for a start) - sick of it, I'm going to follow Matts advice, cancel and move to Orange or T-Mobile.

With Vodafone it'll cost be £240 in contract fees if I stay, or £175 to cancel. Now its worth £175 to spite them. Who do these corporations think they are?
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#451749 - 13th Dec 2010 12:29am Re: Best Mobile Providor for Wirral... [Re: dan0h]
mrhanky Online   scary_mood
Forum Addict

Registered: 1st Dec 2010
Posts: 1236
Loc: my house
Originally Posted By: dan0h
...I am sure I read somewhere that T-Mob/Orange are now sharing.


they are sharing now. coverage is now great.
i'm with t-mob, only went with them for the deal i got.
was with vodaturd, coverage was good but customer service was bloody dire to say the least.

last time i looked t-mob were doing some cracking deals.

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#451795 - 13th Dec 2010 8:56am Re: Best Mobile Providor for Wirral... [Re: mrhanky]
dan0h Offline

Old Hand

Registered: 27th Aug 2010
Posts: 309
Loc: Wallasey
Awesome - thank you for confirming that MrHanky, I was pretty sure they were now sharing, the coverage map from the Orange website is the most dense of any network at the moment. I have 30 days left with Voda, then I'll hit the Carphone Warehouse and see what they have with either T-Mob or Orange smile
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