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#420978 - 22nd Jul 2010 8:03pm help please
Dj Kev L Offline
Smartchild

Registered: 14th Dec 2006
Posts: 526
Loc: wallasey
my fiancee engagement ring (platinum) bent completely out of shape infact it looked like it had been ran over 7wks ago! lucky i had insurance when it was bought so they said they will put a new shank on it and set the forever diamond in a new shank it would take 4ish wks...ok 7wks later i go back today to pick it up to find the ring was stamped with the wrong carat in it therefore didnt match the certificate of authenticity and has got my wondering whether it is the same diamond or they have just give me a whole new ring frown it has been sent away for them to basically rub out the mistake and restamp it! if its shit there is gonna be murder i swear!! its been nothing but trouble since we got it cos the 1st one i got has a blow in the platinum so that 1 got sent back, then the 2nd 1 didnt match the diamond didnt match the certificate (like this one doesnt!) and now this one totally bent out of shape for no reason she woke up and it was like that!!! ahhhhh!! think there is gonna be a letter of complaint going their way very soon..will see what happens tuesday when i collect her new one again!! its not like its a cheap ring lol! the only plus point is its gone up in price from £999 to £1450!!!!
Am i in my rights to ask for a full refund as the ring is 2 years old?
Thanks

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#421623 - 26th Jul 2010 11:46pm Re: help please [Re: Dj Kev L]
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Registered: 26th Jul 2008
Posts: 1499
Loc: Wallasey
Don't know but this seems to be a common problem. My mate has got his girlfriends engagement ring made smaller and it came back with no hallmark. They sent it back to be hallmarked and the company are disputing they can do it because of the gold content, but it was hallmarked when he bought it. I would ask for my money back.
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