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#360416 - 25th Oct 2009 6:11pm Charged Extra Postage For Birthday Card
_jase_
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Wirral mum charged extra for postage because birthday card had badge on




A BIRTHDAY card posted to a mum from Noctorum cost £1.08 to collect from a sorting office because it had a badge on it.

When the mail arrived at Tula Brett's home in Upton Road on Wednesday morning, there was a card from the Post Office which said an item was waiting for collection from a depot in Prenton.

Tula's 65-year-old husband Denis went to collect the mystery object, which turned out to be a card from her friend, and had to pay a £1.08 handling charge.

An unhappy Tula later paid a visit to the office to complain and tried, unsuccessfully, to get a refund.

The couple had both celebrated their birthdays a few days earlier. The card Tula eventually received had a small plastic badge with the words 'Birthday Girl' attached to it and there was a first-class stamp and postmark on the envelope.

Royal Mail said its postage prices were based on the letter's size and weight, which the sender shoud have checked before posting.

An angry Tula, 46, told the Globe: "You don't expect to receive a card with a first class stamp on it and have to pay a charge to collect it.

"Does that mean children will be charged extra for cards with badges on? I could get a parcel delivered for less than the cost of a card.

"I'd be horrified if I sent someone a card and they were charged to just open the card.

"I haven't told my friend yet, but I'm sure she wonít be pleased either.

"It's a frustrating situation. I was not very happy about having to pay this money for something I hadnít even posted.

There also seemed to be some confusion as to why we'd been charged £1.08.

"When my husband asked a member of staff why he'd been charged, he was told it was because it wouldn't fit through the slot, which we assumed meant the letter here at the house.

"He then produced a steel frame with test slots in it and tried to push the card through it.

"We were also told it was because the card was the wrong weight for the stamp. His colleague corrected him by saying that it was because of the badge on the card. Weíve had no real explanation as to why this charge was levied, or any apology."

A Royal Mail spokesman said: "Since August 2006, UK postage prices have been based on the size of an item as well as its weight. Mail is priced in three sizes: Letter, Large Letter and Packet.

"For the vast majority of cards the Letter size applies. For larger cards with any dimension over 240mm long or 165mm wide or 5mm thick, or over 100g in weight, the Large Letter rate applies.

"Any item more than 353mm long, more than 250mm wide, more than 25mm thick, or weighing more than 750g, is classed as a Packet.

"From the information supplied on the item concerned it could well be thicker than the maximum allowed for the 'Letter' size, so the sender should have paid postage for the Large Letter size.

"If a recipient wishes to receive an underpaid item of mail, they must pay the amount of underpaid postage plus a £1 handling fee. The fee goes towards our additional handling costs, including returning the item to the delivery office, storage, and administration.

"Underpaid postage amounts to millions of pounds each year and surcharging doesn't cover our costs, loses us money and is the last thing we want to do."

In response, Mrs Brett said: "It's a ridiculous situation. I had other cards with badges and didn't get charged.

It seems to me that this policy is not something which is implemented across the board."

THE GLOBE

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#360419 - 25th Oct 2009 6:16pm Re: Charged Extra Postage For Birthday Card [Re: ]
Pete_Robbo Offline

Keep It Real !!
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Registered: 11th Aug 2008
Posts: 6640
Loc: Wirral
scam less
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#360427 - 25th Oct 2009 6:27pm Re: Charged Extra Postage For Birthday Card [Re: Pete_Robbo]
Sanchez Offline

Wiki Veteran

Registered: 17th Dec 2003
Posts: 8019
Loc: my house
Royal mail really are a big waste of fuckin time at the mo, Im tempted to make a letter bomb for them.
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Uncertainty or not knowing causes depression, Im happy because I know I'm going to die one day!

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#360471 - 25th Oct 2009 7:54pm Re: Charged Extra Postage For Birthday Card [Re: Sanchez]
peodude Offline
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Registered: 7th Nov 2007
Posts: 205
Loc: Birkenhead
Since when has this been big enough News to make the papers. Royal Mail have had Small and Large stamps for many years now. Anything over 5mm needs a bigger stamp.

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#360479 - 25th Oct 2009 8:19pm Re: Charged Extra Postage For Birthday Card [Re: Sanchez]
scoops Offline
Smartchild

Registered: 27th Oct 2008
Posts: 531
Loc: Lurking
Originally Posted By: Sanchez
Royal mail really are a big waste of fuckin time at the mo, Im tempted to make a letter bomb for them.

I wouldn't bother, it wouldn't arrive in time assuming it arrived at all wink
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If it's stupid and it works, it ain't stupid.

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#360481 - 25th Oct 2009 8:27pm Re: Charged Extra Postage For Birthday Card [Re: scoops]
Sanchez Offline

Wiki Veteran

Registered: 17th Dec 2003
Posts: 8019
Loc: my house
pmsl, you couldn't be further fron the truth, I cant belive the postal staff are striking because they dont get to go home early anymore, they should be greatful they have jobs.
_________________________
Uncertainty or not knowing causes depression, Im happy because I know I'm going to die one day!

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#360497 - 25th Oct 2009 10:05pm Re: Charged Extra Postage For Birthday Card [Re: Sanchez]
Garygadge Offline
Smartchild

Registered: 23rd Oct 2007
Posts: 493
Loc: Wirral
Originally Posted By: Sanchez
Royal mail really are a big waste of fuckin time at the mo, Im tempted to make a letter bomb for them.



No matter how much you dislike the service or the cost, your comment was totally uncalled for...what a thing to say after all the terrorist attacks etc that have happened in the last few years

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#360517 - 25th Oct 2009 11:15pm Re: Charged Extra Postage For Birthday Card [Re: Garygadge]
Sanchez Offline

Wiki Veteran

Registered: 17th Dec 2003
Posts: 8019
Loc: my house
Originally Posted By: Garygadge
Originally Posted By: Sanchez
Royal mail really are a big waste of fuckin time at the mo, Im tempted to make a letter bomb for them.



No matter how much you dislike the service or the cost, your comment was totally uncalled for...what a thing to say after all the terrorist attacks etc that have happened in the last few years


OMG it was a joke, loosen up bud.
_________________________
Uncertainty or not knowing causes depression, Im happy because I know I'm going to die one day!

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#360518 - 25th Oct 2009 11:23pm Re: Charged Extra Postage For Birthday Card [Re: Sanchez]
RUDEBOX Offline

Wiki Master

Registered: 29th Aug 2008
Posts: 19082
Loc: Bob Land
Eyes went a bit gozzy half way thru reading....is thžs the best the Globe can do? Pathetic story-i'd be pleased to have a mate who thought me worthy of a badge!! Lol.
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Mia Mabel


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#360524 - 26th Oct 2009 12:10am Re: Charged Extra Postage For Birthday Card [Re: RUDEBOX]
MattLFC Offline
Wiki Master

Registered: 14th Aug 2004
Posts: 22315
Loc: Moreton/Beirut/Mobile
I agree with peodude, can't really understand what the fuss is about, as much as I think the Royal Mail are scum for their self-defeating and selfish strike, this has been a policy they adopted years ago, and have always made it quite clear since it was launched.

Why should the Royal Mail be expected to drop the policy for certain people or types of mail, when they levy it on others.

It's just the Globe, and some very sad people with very sad lives and too much time on their hands, making a mountain out of a molehill.

It will probably cost them more than £1.08 to telephone every fooker they know to tell them about it!!!

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#360552 - 26th Oct 2009 10:22am Re: Charged Extra Postage For Birthday Card [Re: MattLFC]
Sanchez Offline

Wiki Veteran

Registered: 17th Dec 2003
Posts: 8019
Loc: my house
Its the £1.08 though, sure they should just be getting charged the extra few pence from a small stamp to a large one?
_________________________
Uncertainty or not knowing causes depression, Im happy because I know I'm going to die one day!

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#360561 - 26th Oct 2009 11:13am Re: Charged Extra Postage For Birthday Card [Re: Sanchez]
BandyCoot Offline

Forum Veteran

Registered: 7th Dec 2008
Posts: 5349
Loc: Birkenhead
My missus had to pay extra for a card because it had a raised cardboard representation on the front which made it thicker than a normal card, it was tested through the frame. All I can advise is that you just buy flat cards and the card companies may as well ditch all the fancy ones they've manufactured. Does life in this country start getting up your nose a bit? It does me.
_________________________
Birkenhead........ God's own Room 101.

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#360577 - 26th Oct 2009 11:57am Re: Charged Extra Postage For Birthday Card [Re: BandyCoot]
kimpri Offline

Forum Guardian

Registered: 29th Oct 2008
Posts: 3553
Loc: birkenhead
cheeky fookers.
_________________________
Does your vacuum suck? Get a Dyson!!



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#360579 - 26th Oct 2009 12:00pm Re: Charged Extra Postage For Birthday Card [Re: BandyCoot]
SoundLad Offline

Are you SoNutz?
Forum Master

Registered: 22nd Aug 2007
Posts: 2987
Loc: Birkenhead, United Kingdom
Originally Posted By: BandyCoot
My missus had to pay extra for a card because it had a raised cardboard representation on the front which made it thicker than a normal card, it was tested through the frame. All I can advise is that you just buy flat cards and the card companies may as well ditch all the fancy ones they've manufactured. Does life in this country start getting up your nose a bit? It does me.


Why do you think im f***ing off to aus. Sick of getting spooned of my money.. I hate the fact that i have to pay Gordon Brown to sit on his arse and talk sh** all day and everyday..


Edited by SoundLad (26th Oct 2009 12:00pm)
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#360584 - 26th Oct 2009 12:11pm Re: Charged Extra Postage For Birthday Card [Re: SoundLad]
Sanchez Offline

Wiki Veteran

Registered: 17th Dec 2003
Posts: 8019
Loc: my house
withthat
_________________________
Uncertainty or not knowing causes depression, Im happy because I know I'm going to die one day!

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