Forums Forums Wirral Information Law And Your Rights Consumer Law - a brief guide.

Thanks, Wench & Snodvan; I think that Comet have probably fulfilled their obligations by providing me with the telephone number of the manufacturer, who have agreed to collect the item & have it repaired. I'm inclined to accept this arrangement, although I still think that I could have insisted that Comet did it.

Under the SAG the consumer has the choice of making the retailer or the manufacturer responsible (as they both are), there is something happening at the moment to re-inforce the retailer's responsibility, because too many have been palming off the customers onto the manufacturer.

In reality, a lot of products are sent by the retailer back to the manufacturer anyway for test and/or repair, so in some ways it is better to deal with the manufacturer yourself instead of introducing another layer of uncertainty and delay into the process.

Interesting about the right to re-sell a purchased item, remember the battles with Tesco buying products cheaply abroad (jeans & perfume) and then re-selling in this country. A judge upheld one of the cases saying that a manufacturer had a right to decide how his products are displayed and marketed, Tesco's was considered to be too low-vrow for the particular manufacturer. Another case went the other way. Not sure about the details, but I think the gist is right.

chriskay
If you go to the "One Show" website, there are two template letters you can download.

Don't be fobbed off: Sale of Goods Act - letter download

Edited from the page which includes a video about it:

If you've bought faulty goods within the last six months, click here.
If your goods are faulty six months after you purchased them click here.


If you buy goods from a trader, the Sale of Goods Act says they must be:

*Of satisfactory quality - the product you buy should be reasonably reliable.


*Fit for purpose - it should perform the function you bought it to do.


*As described - it should be exactly what the trader told you it was.


If something you buy doesn't meet these standards, we suggest that in the first instance you contact the seller of your goods informally to see if they will resolve your complaint.

If this initial complaint is not successful you may want to send a formal complaint letter, using our template letter(s) as a guide:

Good luck!

Thanks for the link to The One Show; I've downloaded the letter for use if necessary. For the moment, I'm giving the manufacturer a chance.

DAILY MAIL-- Shoppers with faulty goods are being routinely denied repairs or replacements EU law creates a minimum period of two years in which faulty products can be returned and in England and Wales the figure is six years. Which-- The sale of goods act affords consumers protectionup to six years from date of purchase.

May I humbly suggest that instead of getting consumer law snippets from Dom Idiotwood on The One Show, people speak to Consumer Direct (08454 04 05 06) or visit http://www.consumerdirect.gov.uk which is where BBC get their info anyway.