WikiWirral yrs online 24/7 365 days a year.
Forum Statistics
Forums65
Topics76,352
Posts1,033,281
Members14,560
Most Online16,551
Feb 2nd, 2024
Who's Online Now
8 members (3 invisible), 8,619 guests, and 426 robots.
Key: Admin, Global Mod, Mod
Top Posters
sunnyside 45,164
MattLFC 22,315
Mark 21,269
granny 17,788
_Ste_ 16,345
Newest Members
Kalena1962, rattus, Lisrush, Emotecreative, ArranGirl13
14,560 Registered Users
New General Forums
New Wirral History
Tall Brick Chimneys
by diggingdeeper - 16th Mar 2024 11:56am
D.I.Y. / Building Shop
by mharford91 - 3rd Mar 2024 8:53pm
1970's Murder in Central Park, Wallasey
by cutespam - 4th Aug 2018 10:28am
Old Hall in Higher Bebington
by Rhoobarb - 25th May 2010 5:55pm
Oleo Works
by Ducko - 14th May 2008 3:09pm
Top Posters(30 Days)
granny 14
casper 13
bri445 4
Topic Replies
What song are you listening to?
by diggingdeeper - 28th Mar 2024 6:06pm
Facial recognition coming in supermarkets?
by diggingdeeper - 27th Mar 2024 3:50pm
Bolts at Bebington Road
by diggingdeeper - 27th Mar 2024 2:33am
Hot Spot Chippie Broadway
by Excoriator - 26th Mar 2024 7:57pm
Tall Brick Chimneys
by diggingdeeper - 26th Mar 2024 5:43pm
Lost river (Well, brook really)
by diggingdeeper - 26th Mar 2024 3:09am
Old Hall in Higher Bebington
by diggingdeeper - 24th Mar 2024 5:58pm
Netflix 3 Body Problem.
by BultacoAstro - 22nd Mar 2024 8:04am
Wisper electric bike. 36v .
by Dilly - 21st Mar 2024 7:36pm
March
M T W T F S S
1 2 3
4 5 6 7 8 9 10
11 12 13 14 15 16 17
18 19 20 21 22 23 24
25 26 27 28 29 30 31
Top Likes Received (30 Days)
Kylix 1
cools 1
Top Likes Received
bert1 14
Mark 4
granny 3
casper 3
Previous Thread
Next Thread
Print Thread
#299518 10th Mar 2009 6:53pm
Joined: Aug 2005
Posts: 16,345
Likes: 1
_Ste_ Offline OP
Wiki Master
OP Offline
Wiki Master
Joined: Aug 2005
Posts: 16,345
Likes: 1
Weeeelllllllllll, upon being on my FOURTH replacement crappy 3 mobile broadband modem which i paid £100 for ONCE AGAIN it has broken! mad

They sold me a crappy outdated model at the time because thats `all they had in stock` YEAH Right!

They will not give me another model (even though it`s cheaper and obviously there is a common fault with the model i have).

They said the only way they can give me another model is if i buy a new one!
WTF?

Anyway, it leaves me with two choices...

1. Take one out of their own machine and leave them mine.

2. Smash the shop up to get my moneys worth back.

I cannot think of anything else as every time they give me a new one it breaks again and they will not refund me or give me a different model.

I`ve had enough! mad

What will be my punishment? think

I have a (or had) a bad criminal record.


[Linked Image][Linked Image]

Putin khuilo
Google Ads
_Ste_ #299521 10th Mar 2009 7:29pm
Joined: Jan 2005
Posts: 8,797
Wiki Veteran
Offline
Wiki Veteran
Joined: Jan 2005
Posts: 8,797
all electrical goods are covered by a 12month warranty. were did you get it from mate?

Wheels #299522 10th Mar 2009 7:30pm
Joined: Jul 2008
Posts: 10,000
Awesome
Wiki Master
Offline
Awesome
Wiki Master
Joined: Jul 2008
Posts: 10,000

Joined: Aug 2005
Posts: 16,345
Likes: 1
_Ste_ Offline OP
Wiki Master
OP Offline
Wiki Master
Joined: Aug 2005
Posts: 16,345
Likes: 1
Originally Posted by Wheels
all electrical goods are covered by a 12month warranty. were did you get it from mate?


Got it from the 3 store in Birkenhead.

I`m rather annoyed, i am using my Sony k800i as a modem at the moment but its only 512k, rather annoyingly slow frown
No good for Ebay.

The last time i had to wait a week for a new modem.
So much for their 3 day policy snob

Thankyou for the link Miss G, i`ll check it out later smile


[Linked Image][Linked Image]

Putin khuilo
_Ste_ #299537 10th Mar 2009 8:49pm
Joined: Aug 2008
Posts: 8,620
H4H County Volunteer
Wiki Veteran
Offline
H4H County Volunteer
Wiki Veteran
Joined: Aug 2008
Posts: 8,620
Ste - Quote the following at them!!

Sale of Goods Act 1979.
Supply of Goods and Services Act 1982.
Sale and Supply of Goods Act 1994.
The Sale and Supply of Goods to Consumers Regulations 2002.

They appear, at first glance, to have breached their contract with you.

Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale). Depending how long you have had it, it doesn't sound like the modem is "fit for purpose" or of "satisfactory quality" if it's broken already!! Depending on how long you had the other 3 modems for, the same will apply to them!

Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description. This appears not to be the case with you as it has already broken!!

(Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety).

It is the seller, not the manufacturer, who is responsible if goods do not conform to contract. If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time". (This is not defined and will depend on circumstances).

For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement).

A purchaser who is a consumer, i.e. is not buying in the course of a business, can alternatively request a repair or replacement. If repair and replacement are not possible or too costly, then the consumer can seek a partial refund, if they have had some benefit from the good, or a full refund if the fault/s have meant they have enjoyed no benefit.

In general, the onus is on all purchasers to prove the goods did not conform to contract (e.g. was inherently faulty) and should have reasonably lasted until this point in time (i.e. perishable goods do not last for six years).


If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty), the consumer need not produce any evidence that a product was inherently faulty at the time of sale.


If you need any more help, give me a shout mate wink

P.S. Thanks for the Contract Law Revision question raftl


Sometimes Police Officers give more than just speeding tickets!

It�s hard to be fit as a fiddle when you�re shaped like a cello!
Wench #299553 10th Mar 2009 9:42pm
Joined: Aug 2005
Posts: 16,345
Likes: 1
_Ste_ Offline OP
Wiki Master
OP Offline
Wiki Master
Joined: Aug 2005
Posts: 16,345
Likes: 1
Thanks J smile

They have replaced it 3 times, this is my fourth modem, they all have the same fault after a few months frown

Hmmm think Maybe i should take you with me J? raftl

Give em what for whippy

grin


[Linked Image][Linked Image]

Putin khuilo
Wench #299559 10th Mar 2009 9:57pm
Joined: Jul 2008
Posts: 14,344
Likes: 19
Wiki Master
Offline
Wiki Master
Joined: Jul 2008
Posts: 14,344
Likes: 19
Originally Posted by PaganJay

It is the seller, not the manufacturer, who is responsible if goods do not conform to contract


Isn't that at the consumer's choice or have recent (last 30 years) changes altered that?

On similar suject, manufacturers are allowed to self-certify the CE mark which is a sign of conformity - has anyone been done for putting a CE mark on something falsely. Basically what I am trying to ask "is the CE system a complete white elephant as it seemed to be when it was proposed"


We don't do charity in Germany, we pay taxes. Charity is a failure of governments' responsibilities - Henning Wehn

https://ddue.uk
Joined: Aug 2005
Posts: 16,345
Likes: 1
_Ste_ Offline OP
Wiki Master
OP Offline
Wiki Master
Joined: Aug 2005
Posts: 16,345
Likes: 1
think interesting.

It has the CE mark then the numbers 0678 after it? (CE~0678)


[Linked Image][Linked Image]

Putin khuilo
Joined: Aug 2008
Posts: 8,620
H4H County Volunteer
Wiki Veteran
Offline
H4H County Volunteer
Wiki Veteran
Joined: Aug 2008
Posts: 8,620
Originally Posted by diggingdeeper
Originally Posted by PaganJay

It is the seller, not the manufacturer, who is responsible if goods do not conform to contract


Isn't that at the consumer's choice or have recent (last 30 years) changes altered that?

On similar suject, manufacturers are allowed to self-certify the CE mark which is a sign of conformity - has anyone been done for putting a CE mark on something falsely. Basically what I am trying to ask "is the CE system a complete white elephant as it seemed to be when it was proposed"


No DD, it's not the consumers choice - It's Statute Law. There is no getting round it. It is in black and white.

With regards to the CE markings - there is a list of standards that they must meet. It all comes under EU Law *shudders*

If you want to know about the CE markings, then try BERR *shudder*



Sometimes Police Officers give more than just speeding tickets!

It�s hard to be fit as a fiddle when you�re shaped like a cello!
_Ste_ #299604 10th Mar 2009 10:48pm
Joined: Aug 2008
Posts: 8,620
H4H County Volunteer
Wiki Veteran
Offline
H4H County Volunteer
Wiki Veteran
Joined: Aug 2008
Posts: 8,620
Originally Posted by _Ste_
Thanks J smile

They have replaced it 3 times, this is my fourth modem, they all have the same fault after a few months frown

Hmmm think Maybe i should take you with me J? raftl

Give em what for whippy

grin


If you want me to come with you just give me a shout honey. I'll go suited and booted in "court mode" wink


Sometimes Police Officers give more than just speeding tickets!

It�s hard to be fit as a fiddle when you�re shaped like a cello!
Wench #299605 10th Mar 2009 10:48pm
Joined: Aug 2007
Posts: 2,990
Are you SoNutz?
Forum Master
Offline
Are you SoNutz?
Forum Master
Joined: Aug 2007
Posts: 2,990
Always wondered what the hell that CE mark is for.. So basically its to make the UK Law look good ?? Or am i going to into it without reading about it lol


Lee Mills

SoundLad #299610 10th Mar 2009 10:54pm
Joined: Aug 2008
Posts: 8,620
H4H County Volunteer
Wiki Veteran
Offline
H4H County Volunteer
Wiki Veteran
Joined: Aug 2008
Posts: 8,620
No, basically it's so goods can be exported in Europe etc and be deemed to have met EU Directives on safety etc. I don't get some of it as EU Law gives me Tourette's raftl


Sometimes Police Officers give more than just speeding tickets!

It�s hard to be fit as a fiddle when you�re shaped like a cello!
Wench #299660 11th Mar 2009 12:47am
Joined: Jul 2008
Posts: 14,344
Likes: 19
Wiki Master
Offline
Wiki Master
Joined: Jul 2008
Posts: 14,344
Likes: 19
Sale of Goods etc used to be that you could return an item to manufacturer or retailer - but now I seem to remember them plugging the hole because too many retailers were convincing customers that they SHOULD shove it back to manufacturer.

Is Tourette's a special type of Tort?

Original idea of CE mark was that goods would be thoroughly tested to see if they comply preferably by an independent contractor. Unfortunately, some "plank" decided that the manufacturer would be allowed to CE mark "at risk", ideally the concept was that the manufacturer didn't fully test compliance but could use engineering judgement on some matters and take the proffesional risk of this judgement. In practice this means the manufacturer can just stick the CE mark on and hope nothing goes wrong. Bring back British Standards, these were fully controlled and policed, I don't think there is a body to police CE marks.


We don't do charity in Germany, we pay taxes. Charity is a failure of governments' responsibilities - Henning Wehn

https://ddue.uk
Joined: May 2008
Posts: 4,119
Forum Guardian
Offline
Forum Guardian
Joined: May 2008
Posts: 4,119
Ste. I would check out digital spy website where they have forums. search for your model and see if it's a common fault. Maybe if you can show that it's not just you having the problem and it is a batch / model fault then you may have a bit more luck with getting them to change the replacement.


Moderated by  Mod 

Link Copied to Clipboard
Random Wirral Images

Click to View Topic.
Newest Topics
Facial recognition coming in supermarkets?
by Excoriator - 27th Mar 2024 10:52am
Hot Spot Chippie Broadway
by Excoriator - 26th Mar 2024 7:57pm
Bolts at Bebington Road
by Excoriator - 23rd Mar 2024 9:48am
Netflix 3 Body Problem.
by BultacoAstro - 22nd Mar 2024 8:04am
Tall Brick Chimneys
by diggingdeeper - 16th Mar 2024 11:56am
For Sale & Free
Wisper electric bike. 36v .
by Dilly - 21st Mar 2024 7:36pm
This is Elvis
by GingerTom - 17th Mar 2024 2:37pm
Member Spotlight
TheComputerLab
TheComputerLab
Wallasey
Posts: 1,315
Joined: May 2011
Today's Birthdays
There are no members with birthdays on this day.
New Wirral Info
Facial recognition coming in supermarkets?
by Excoriator - 27th Mar 2024 10:52am
Hot Spot Chippie Broadway
by Excoriator - 26th Mar 2024 7:57pm
Bolts at Bebington Road
by Excoriator - 23rd Mar 2024 9:48am
Get your Money Tree ready
by keef666 - 22nd Mar 2023 12:27pm
Restaurant/pub with outdoor seating - Bromborough
by CarterUSM - 7th Aug 2020 7:59pm
News : New Topics
Gaza
by diggingdeeper - 29th Oct 2023 9:28am
Lost river (Well, brook really)
by Excoriator - 10th Sep 2019 8:50am
New Enthusiast Forums
Netflix 3 Body Problem.
by BultacoAstro - 22nd Mar 2024 8:04am
Xbox
by TudorBlue - 3rd Mar 2024 8:48pm
Wiper mechanism needed
by Peter0787 - 20th Feb 2024 4:07pm
What song are you listening to?
by - 24th Jun 2007 9:06am
Popular Topics(Views)
5,069,780 WIKI WALK CHAT
4,013,867 Spotted!
Powered by UBB.threads™ PHP Forum Software 7.7.5