Forums Forums Enthusiast Forums A - Z Gadgets & Tech Virgin Media : Cheecky Sods

thats absolutely disgraceful, guess we all know how Branson is lining his pockets and paying for his islands now....

Tis damn cheeky that, I can't believe how they expect to get aay with shit like this, they were probably hoping the customer wouldnt realise them taking one final bit of money or something...

Good job you and you're mum are on the ball or they may just have gotten away with it!!

I had Virgin installed when we moved in ,in October(only temp).had no probs with the product to be honest but there billing system and customer service are a complete joke. They failed to take any money for my broadband for three months even though i had set up a direct debit this resulted in me being cut off.when i contacted them the Indian lady on the other end struggled to understand me as i did her ,i was on the phone for over 2hrs and on hold for most of it. The long and short of it is they spelt my name wrong by one letter and the BACS system could not find an account .Surely they should of notified me of this but oh no they just kept trying for the money from an account that technically didn't exsist.So at this point they were demanding over 70 quid form me to be reconnected on xmas eve. I refused and told them to terminate my contract they told me i would have to pay to do this as i was under contract i reminded them that they had possibly breached there contract and i would be taking legal advice.BINGO i got my bill paid any phone calls refunded and an eighty pound compensation payment credited to my account ,so i havent anything to pay for my TV or broadband till the end of Feb.

virgin also informed me that all broadband widths will be increasing this year free of charge to "reward their customers and keep up market pressure"we will see

reward their customers? No, they will simply throttle more and increase the FUP... they are finding it hard as it is, because bandwidth, believe it or not, cost's money, and NTL Telewest dont particuarly have that strong a backbone and need to rely on peering agreements and IP transit carrier's etc... NTL Telewest are struggling compared to others because the likes of BT, Sky (Easynet), Telefonica o2, Tiscali etc all have massive European networks, and they don't.

keep up market pressure? yes, because 50Mbps is just over double the 24Mbps service that Be* offer's, and the average consumer can be fooled into thinking it mean's a better service... but it doesnt. There are few server's that can sustain over 3 - 4Mbps, even less that can sustain over 8Mbps. 2Mbps is as fast as 90% of the population actually need, 16Mbps for the rest... Nobody needs 20Mbps, 24Mbps, 50Mbps or 100Mbps, the internet is reaching capacity as it is, within 3 year's they are predicting a complete crash; we only have to see what happened in Egypt to week's ago to see how desperate the situation is.

It's a number's game... but having a 50Mbps service will make virtually zero difference over having a 20Mbps service...