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#185203 - 16th Nov 2007 12:10am Rant regarding Virgin ***king media
SoundLad Offline

Are you SoNutz?
Forum Master

Registered: 22nd Aug 2007
Posts: 2987
Loc: Birkenhead, United Kingdom
I have had it.. This is the last straw with me.. I want to mention how stupid those customer service representives are at virgin media.. This morning i phoned up to pay my Broadband bill cause i forgot to pay it.. smack and i phoned to pay it and bam!! The bitch went away for 2 minutes and left me on hold.. She came back and turn around and said ive made an accidently mistake which cant be rectified... The mistake is that she entered 547.70 instead of 54.77 it hasnt been taken out yet but when it does its going to give me a £60 bank charge cause its going to bounce.. Ive phoned the bank to alert them and leave a note on my account so the bank knows its not a Genunine transacion.. And guess what Virgin Media are going to pay all my bank charges.. BUT WHAT frustrates me NOT!! once did i speak to anybody ENGLISH!!!!!!!!!!!!!!!! its starting to really pee me off so i phoned and demanded to speak to someone english and they have sorted it out and put a Refund on it stright away.. WHY ON EARTH didnt they do that in the first place.. Know ive gotta get off my arse and post a statement which comes in next month to show them there mistake WHY CANT they just reimpurse me the £60 or something instead of messing me about more.. I tell yer im deffo cancelling when my contract is up next year cause i want to keep it for christmas etc cause of Dalinas mum and such.. SO yer be careful with Virgin Media it hasnt popped its cherry yet but it fu***** needs it!!!!!
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#185204 - 16th Nov 2007 1:00am Re: Rant regarding Virgin ***king media [Re: SoundLad]
MattLFC Offline
Wiki Master

Registered: 14th Aug 2004
Posts: 22315
Loc: Moreton/Beirut/Mobile
Fookin stupid that is, they should have reversed the transaction, it can be done as o2 have done it for me in the past.

You should have told the bank the transaction was fraudualent, they were taking more then what you owed, taking advantage of your bank details lol.

Needless to say, I would be expecting 3 months free service as compensation for the hassle they will cause...

Just one thing, IF they had any wits about them, they would just credit your account with a BACS direct sameday business bank transfer on the sameday your card is debited, that way avoiding fee's (if the amount overdrawn unauthorised gets replenished the same day it went out you wont see a charge), obviously they dont give a toss though!

As for the foreigners, I thought NTL/Virgin used Scottish call centres, and Telewest used nationwide call centres, it seems they must have changed to india!!

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#185266 - 16th Nov 2007 7:33pm Re: Rant regarding Virgin ***king media [Re: MattLFC]
Mark Online   Reading


Wiki Master

Registered: 9th Nov 2003
Posts: 21011
Loc: Wirral
Touch wood i'm not having any broadband issues at the mo
but if what had happened to you lee i would also be leaving.

I think if you push it lee you will get freebies "Over Christmas" wink
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#185369 - 17th Nov 2007 7:17pm Re: Rant regarding Virgin ***king media [Re: Mark]
fordsteve Offline
Forum Addict

Registered: 27th Jan 2007
Posts: 2126
Loc: wirral bromborough
no problems here at min with broadband fingers crossed but i do no what you mean over the call center
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#185374 - 17th Nov 2007 7:29pm Re: Rant regarding Virgin ***king media [Re: fordsteve]
jonah Offline
Forum Guardian

Registered: 29th Nov 2006
Posts: 3992
Loc: 1313 Mockingbird Lane, I live ...
i'd rather be tv-less, than deal with the branson monopoly ! 99% of the people i no who have some sort of dealings with virgin have problems.... fight
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stevejones74@hotmail.co.uk


"WELL MY NUTS ARE HALFWAY UP MY ASS, BUT OTHER THAN THAT I'M PERFECT.....! "

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#185377 - 17th Nov 2007 7:34pm Re: Rant regarding Virgin ***king media [Re: jonah]
fordsteve Offline
Forum Addict

Registered: 27th Jan 2007
Posts: 2126
Loc: wirral bromborough
would not go that far but think it may be time for a change
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#185378 - 17th Nov 2007 7:36pm Re: Rant regarding Virgin ***king media [Re: fordsteve]
jonah Offline
Forum Guardian

Registered: 29th Nov 2006
Posts: 3992
Loc: 1313 Mockingbird Lane, I live ...
when u ring up are u usin the option where u press 888 for subtitles ?
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stevejones74@hotmail.co.uk


"WELL MY NUTS ARE HALFWAY UP MY ASS, BUT OTHER THAN THAT I'M PERFECT.....! "

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#185379 - 17th Nov 2007 7:37pm Re: Rant regarding Virgin ***king media [Re: jonah]
fordsteve Offline
Forum Addict

Registered: 27th Jan 2007
Posts: 2126
Loc: wirral bromborough
yer but could notunderstand them either lol raftl
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#185384 - 17th Nov 2007 7:54pm Re: Rant regarding Virgin ***king media [Re: fordsteve]
Waddi Offline

Forum Guardian

Registered: 11th Jul 2004
Posts: 4006
Loc: New Ferry
Never had a problem with NTL, but had nothing but trouble since the virgin takeover. Really slow and unfunctional epg, bb speed half what Im paying for at peak times due to an unfair "fair use policy".

When i move house in a few weeks i wont be getting vm installed.
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#185387 - 17th Nov 2007 8:31pm Re: Rant regarding Virgin ***king media [Re: Waddi]
MattLFC Offline
Wiki Master

Registered: 14th Aug 2004
Posts: 22315
Loc: Moreton/Beirut/Mobile
Sorry to hear the broadband problems you been having Waddi, when I was with them (CWC through to NTL years), the rest of the services were pretty abysmal, moreso when NTL bought CWC UK residential as that was when all investment stopped, but the broadband service (I was even a 64Kbps trialist) was always superb, and apart from the regular 1am maintenance schedule they seem to have on Bagu every few weeks, there wasnt really any problems to be had with it.

Shame its gone downhill for some customers.

frown

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#185394 - 17th Nov 2007 9:34pm Re: Rant regarding Virgin ***king media [Re: MattLFC]
Davey_Martin Offline
Forum Master

Registered: 17th Jul 2007
Posts: 2888
Loc: New Ferry
mine's not really had any problems, now and again it's really slow but i usually find out my missus's son has been downloadin torrents which drain most of the bandwidth provided to us...

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#185402 - 17th Nov 2007 10:02pm Re: Rant regarding Virgin ***king media [Re: Davey_Martin]
Waddi Offline

Forum Guardian

Registered: 11th Jul 2004
Posts: 4006
Loc: New Ferry
Davey, imho, on a 20mb service, even if it was halfed to 10mb, thats still very fast, fast enough not to feel the throttling.

iirc, the fair use policy is different for the 20mb service, it throttles us on the lesser bandwidth so that they have enough bandwidth available to even offer a 20mb sevice.
_________________________

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#185404 - 17th Nov 2007 10:04pm Re: Rant regarding Virgin ***king media [Re: Waddi]
MattLFC Offline
Wiki Master

Registered: 14th Aug 2004
Posts: 22315
Loc: Moreton/Beirut/Mobile
Maybe its VM's way of saying to people, fookin get onto our flagship service for a LOT more money if you want a decent connection...

Mind you Davey only managed to pull 13.5Mbps from my server the other day, which is excellent speeds for a home connection imho, but id expect better from a DOCSIS connection. It proves how overloaded their network is due to their stupid overselling.

Robbing scum they are!

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#185408 - 17th Nov 2007 10:12pm Re: Rant regarding Virgin ***king media [Re: MattLFC]
Waddi Offline

Forum Guardian

Registered: 11th Jul 2004
Posts: 4006
Loc: New Ferry
13.5 out of 20, I thought VM's statement was get what you pay for, due to the lack of exchanges or something.
_________________________

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#185411 - 17th Nov 2007 10:19pm Re: Rant regarding Virgin ***king media [Re: Waddi]
MattLFC Offline
Wiki Master

Registered: 14th Aug 2004
Posts: 22315
Loc: Moreton/Beirut/Mobile
Lol, on DOCSIS it wont be the UBR that is preventing him achieving very near 20Mbps, he should be looking at 17Mbps+, it will be other factors such as peering (or rather lack of), over-subscription on the UBR and overusage of their national backbone.

Tbh, there should only really be two companies in the UK in a position to offer 20Mbps+ service to potentially millions of customers and they are BT and Easynet (Sky) with possibly Telefonica (o2).

Other companies backbones simply arnt big enough/dont exist, or rely far too much on open-peering.

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